Managing organizations and people : cases in management, organizational behavior, and human resource management, 7e

Buller (Gonzaga U.) and Schuler (Rutgers U.) edit this text for students on organizational management and leadership. The book is divided into nine "modules" which cover management and leadership; strategy, planning, and organizational culture; organizational structure and design; organizational control, power, and conflict; human resource management; managing diversity; motivation and performance; communication and group dynamics; and organizational change and transformation. Each module contains various case studies as examples, which use many details and dialogues to recreate scenarios, and includes questions for discussion. An index is not provided. Annotation ©2004 Book News, Inc., Portland, OR Contents 5 Module 1: Management and Leadership 7 Custom Chip, Inc. 9 Dick Spencer 17 Traveler Import Cars, Incorporated 27 The Prominent Dr. Rombach 33 The United Way and the Boy Scouts: Controversy in Portland, Oregon 37 Module 2: Strategy, Planning, and Organizational Culture 53 XEL Communications, Inc. (A) 71 XEL Communications, Inc. (C): Forming a Strategic Partnership 91 Europska Databanka 99 The Boston YWCA: 1991 109 BCH TeleCommunications 123 Riding the Rollercoaster of Entrepreneurship 135 Module 3: Organizational Structure and Design 143 The Plaza Inn 145 Dowling Flexible Metals 151 Microsoft: Adapting to New Challenges 157 Sunday at el Tech 167 The ZX Software Development Group: Santa Cruz Site 179 The Wreck of Amtrak’s Sunset Limited 189 Module 4: Organizational Control, Power, and Conflict 201 Pearl Jam’s Dispute with Ticketmaster 203 Suntory 211 Baksheesh 217 Conflict Management 221 Iroquois Container Corporation: Flagstone Operations (A) 227 Iroquois Container Corporation: Flagstone Operations (B) 235 Astrotech Fuel Systems (A) 237 Unsavory Problems at Tasty’s: A Case Exercise About Whistleblowing 251 Module 5: Human Resource Management 255 Precision Measurement of Japan 257 Bringing HR into the Business 265 The Tall Pines Hotel and Conference Center 269 A Broader View Seizes More Opportunities 275 Moon Over ER 277 Heartland State Bank (A): The Employee Turnover Problem 281 Heartland State Bank (B): Planning for Employee Delight 289 Part 6: Managing Diversity 299 Managing Workforce Diversity: People Related Issues at the Barden Corporation 301 Propmore Corporation 305 Promotion to Police Sergeant 311 Propco, Inc. 319 The Business of Culture at Acoma Pueblo 327 Personnel Selection Procedures in Latin America 337 Module 7: Motivation and Performance 339 How to Motivate Fred Maiorino? 341 The Kriendler Executive Dining Room 353 Nordstrom 357 Southwest Airlines 365 The Lincoln Electric Company 387 An American in Paris 407 Module 8: Communication and Group Dynamics 413 Motor Parts Corporation 415 Contract Negotiations in Western Africa: A Case of Mistaken Identity 421 Does This Milkshake Taste Funny? 425 Insubordination or Unclear Loyalties? 429 The Luggers Versus the Butchers 433 The Donor Services Department 437 Module 9: Organizational Change and Transformation 443 Transformation at Harley-Davidson 445 Organizational Change: Planning and Implementing Teams at AAL and IPS 463 Using Leadership to Promote TQM 479 Peoples Trust Company 485 Seeing the Forest and the Trees 493 Women and Global Leadership at Bestfoods 495 MODULE I. MANAGEMENT AND LEADERSHIP. 1. Custom Chip, Inc. 2. Dick Spencer. 3. The Marketing Campaign at ChemCorp. 4. Traveler Import Cars, Inc. 5. The Prominent Dr. Rombach. 6. The United Way and the Boy Scouts: Controversy in Portland, Oregon. MODULE II. STRATEGY, PLANNING, AND ORGANIZATIONAL CULTURE. 7. American Express. 8. XEL Communications Inc. 9. XEL Communications "C". 10. Europska Databanka. 11. The Boston YWCA: 1991. 12. BCH Telecommunications. 13. Riding the Rollercoaster of Entrepreneurship. MODULE III. ORGANIZATIONAL STRUCTURE AND DESIGN. 14. The Plaza Inn. 15. Dowling Flexible Metals. 16. Microsoft: Adapting to New Challenges. 17. Sunday at Al Tech. 18. The ZX Software Development Group: Santa Cruz. 19. The Wreck of Amtrack''s Sunset Limited. MODULE IV. ORGANIZATIONAL CONTROL, POWER, AND CONFLICT. 20. Pearl Jam''s Dispute with Ticketmaster. 21. Suntory. 22. Baksheesh. 23. Conflict Management. 24. Iroquois Container Corporation: Flagstone Operations. 25. Astrotech Fuel Systems (A). 26. Unsavory Problems at Tasty''s: A Case Exercise about Whistleblowing. MODULE V. HUMAN RESOURCE MANAGEMENT. 27. Precision Measurement of Japan. 28. Bringing HR into the Business. 29. The Tall Pines Hotel and Conference Center. 30. A Broader View Seizes More Opportunities. 31. Moon Over ER. 32. Heartland State Bank (A). 33. Heartland State Bank (B). MODULE VI. MANAGING DIVERSITY. 34. Managing Workforce Diversity: People Related Issues at the Barden Corporation. 35. Propmore Corporation. 36. Promotion to Police Sergeant. 37. Propco, Inc. 38. The Business of Culture at Acoma Pueblo. 39. Personnel Selection Procedures in Latin America. MODULE VII. MOTIVATION AND PERFORMANCE. 40. How to Motivate Fred Maiorino? 41. The Kriendler Executive Dining Room. 42. Nordstorm. 43. Southwest Airlines: Can Luv Rule the World? 44. Lincoln Electric Company. 45. An American in Paris. MODULE VIII. COMMUNICATION AND GROUP DYNAMICS. 46. Motor Parts Corporation. 47. Contract Negotiations in Western Africa. 48. Does This Milkshake Taste Funny? 49. Insubordination or Unclear Loyalties? 50. The Luggers Versus the Butchers. 51. Donor Services Department. MODULE IX. ORGANIZATIONAL CHANGE AND TRANSFORMATION. 52. Transformation at Harley Davidson. 53. Organizational Change: Planning and Implementing Teams at AAL and IPS. 54. Using Leadership to Promote TQM. 55. Peoples Trust Company. 56. Seeing the Forest and the Trees. 57. Women and Global Leadership at Bestfoods.