Managing Learning Organization in Industry 4.0 : Proceedings of the International Seminar and Conference on Learning Organization (ISCLO 2019), Bandung, Indonesia, October 9-10, 2019

The proceedings of the 6th International Seminar & Conference on Learning Organization (ISCLO) with the theme “Enhancing Organization’s Competitiveness through Knowledge Sharing and Learning Culture in the 4.0 Era” provides research results from scientists, scholars and practitioners, exchanging information and discussing the latest issues related to topics such as Marketing, Human Resources, Industrial Behavior and Knowledge Management, Entrepreneurship and Strategic Management, IT and Operations Management Economics, Financial and Accounting. These papers will contribute to the enhancement of the organization’s competitive advantage with technology serving as a supporting system for knowledge sharing and learning culture. These proceedings will be of interest to scholars, practitioners, government and the industry employees, taking part in increasing Global Competitiveness in the coming years. Cover 1 Half Title 2 Title Page 4 Copyright Page 5 Table of contents 6 Preface 10 Scientific committee 12 Organizing committee 14 Acknowledgments 16 Addition of lifestyle compatibility and trust in modified UTAUT2 model to analyze continuance intention of customers in using mobile payment 18 Tool for analyzing YouTube audience behavior in Indonesia 25 Measurement tool for analyzing the influence of Corporate Social Responsibility (CSR) initiatives on consumer attitude, satisfaction, and loyalty at PT. BNI Tbk 32 Effect of celebrity endorsement, EWOM and brand image on purchase decision of Nature Republic products in Indonesia 39 Tools for analyzing factors affecting marketplace usage by micro, small, and me dium enterprises: Using a modified unified theory of acceptance and a technology 2 model in Bandung 44 The effect of Online Native Advertising on the attitude of Tokopedia consumers in Bandung city 51 The influence of service quality on repurchase intention in the Plaza Telkomcel in Timor Leste 58 Tools for measuring variables influencing customers’ adoption of online tax services 64 Measuring the smart office index: A case study from Telkomsel smart office 69 Measuring the smart office index: A case study from Telkomsel smart office 76 Planned behavior of millennial women 82 Understanding the effect of celebrity endorsers and electronic word of mouth on e-commerce in Indonesia 94 Analysis of customer satisfaction as an intervening variable on the effect of retail service quality on customer loyalty at Uniqlo Indonesia 104 Measurement of the green building index: Case study of Bandung City 110 Analysis of makeup product reviews using the LDA-based topic modeling method (Case study: Cushion Pixy Make It Glow) 116 Descriptive analysis: Perception index for measuring variables in e-commerce domination 122 Measuring the entropy of organizational culture using agent-based simulation 126 Disruption of the workforce in the digital era: A smart store case study 133 Management of sheep-fighting (domba adu) tourism in Rancabango village, Tarogong Kaler, Garut (case study of BUMDES, or village foundations) 138 Leadership type in youth organizations (case study of the Islamic Association of University Students [HMI]) 143 The strategic roles of Indonesian diaspora scientists for domestic knowledge development 148 Training needs analysis implementation: Dilemmas and paradoxes 153 A literature review of performance appraisal reaction: Predictors and measurement 160 Organizational justice: A literature review and managerial implications for future research 166 Influence of work-life balance on organizational commitment and job satisfaction of mothers working as preschool teachers in Cimahi, Indonesia 172 The strategic roles of overseas Indonesian students’ organizations in promoting brain circulation 178 The effect of knowledge sharing on affective commitment: The mediating role of competency development and job satisfaction (A case study of generation Y employees) 184 The effect of employees’ psychological and social capital on job satisfaction, organizational commitment, and turnover intention 193 The linking of the employee career development program and promotion in PT. XL Axiata Tbk Bandung 199 Effect of job satisfaction and training on turnover intention of Starbucks baristas in Bandung City 203 Rotated and mutated comparative employee analysis in Telkomsel Area 2 208 The influence of motivation on the creative performance of news television company employees 212 The influence of motivation and competence on employee performance at a Karawang concrete production plant 218 Business process design to improve mean time to recovery radio IP services 224 Measurement tool for analyzing the adoption of online tax services in Jayapura, Indonesia 231 Laboratory assistant assignment problem using Python programming 236 Analysis of bank stability, competition, family ownership, and multiple large shareholders in Indonesia 240 Analysis of the effect return on asset, return on equity, non performing loan and loan to depositratio on capital adequacy ratio in Indonesian banks listed on Indonesia stock exchange 2013-2017 246 Sharia micro insurance model for small fishermen 253 The role of social capital as mediator financial literacy and financial inclusion in productive age in DKI Jakarta 260 Self-assessment systems, tax auditing, and tax evasion 266 The effect of corporate social responsibility disclosure on earnings per share in listed mining in Indonesia 272 The influence of financial attitudes, financial literacy, and parental income on personal financial management (A case study of students of Bandung) 278 Effect of solvency, operating cash flow, board of directors size and audit quality on financial distress 283 Street vendor management in Indonesia and Thailand 289 The role of youth in managing village-owned enterprises (BUMDES) through digital marketing 296 The effect of university support on entrepreneurial intention: Case study of aWidyatama graduated student 300 Author Index 304 Disseminating the latest research on topics such as Marketing, HR, Industrial Behavior & Knowledge Management, Entrepreneurship & Strategic Management, IT & Operations Management, Finance & Accounting, enhancing the organization's competitive advantage with technology as a supporting system for knowledge sharing.