Managing Cultural Differences, Seventh Edition: Global Leadership Strategies for the 21st Century (Managing Cultural Differences)

This new edition of a business textbook bestseller has been completely updated. In particular, the book presents a fuller discussion of global business today. Also, issues of terrorism and state security as they affect culture and business are discussed substantially. The structure and content of the book remain the same, with thorough updating of the plentiful region and country descriptions, demographic data, graphs and maps. This book differs from textbooks on International Management because it zeroes in on culture as the crucial dimension and educates students about the cultures around the world so they will be better prepared to work successfully for a multinational corporation or in a global context. *This classic has been praised as "the bible of multiculturalism" (New York Times News Service)*All demographic information fully updated, new case studies added to each chapter, CDROM with additional student resources new to this edition*Five-hundred page on-line instructor's manual available from publisher packed with exercises, resources, graphics and ppt slides for lectures FRONT COVER 1 MANAGING CULTURAL DIFFERENCES 4 COPYRIGHT PAGE 5 TABLE OF CONTENTS 8 FOREWORD 12 PROLOGUE 14 ACKNOWLEDGMENTS 16 UNIT 1: CULTURAL IMPACTS ON GLOBAL MANAGEMENT 18 CHAPTER 1: GLOBAL LEADERS AND CULTURE 19 LEARNING OBJECTIVES 19 CULTURE AND ITS CHARACTERISTICS 23 SYSTEMS APPROACH TO CULTURE 28 KEY CULTURAL TERMINOLOGY 30 GLOBAL LEADERS AS INFLUENCERS 39 CULTURAL UNDERSTANDING AND SENSITIVITY 41 CROSS-CULTURAL LEARNING 42 GLOBAL TRANSFORMATIONS 43 KEY CONCEPTS FOR GLOBAL LEADERSHIP 46 GLOBAL ORGANIZATIONS 47 CONCLUSIONS 53 REFERENCES 55 CHAPTER 2: GLOBAL LEADERS AND COMMUNICATIONS 57 LEARNING OBJECTIVES 57 CULTURAL DIFFERENCES AS COMMUNICATION RESOURCES 60 GLOBAL COMMUNICATION 63 CULTURAL FACTORS IN COMMUNICATION 65 COMMUNICATION KEYS—LOW/HIGH CONTEXT AND LISTENING 66 ATTRIBUTION 73 VARIABLES IN THE COMMUNICATION PROCESS 77 INTERNATIONAL BODY LANGUAGE 79 GUIDELINES FOR ENGLISH AND FOREIGN LANGUAGES 81 TECHNOLOGY AND INTERCULTURAL COMMUNICATION 85 HANDLING TWO SWORDS AT THE SAME TIME—A GLOBAL SHIFT 87 CONCLUSIONS 88 REFERENCES 90 CHAPTER 3: GLOBAL LEADERSHIP IN NEGOTIATIONS 92 LEARNING OBJECTIVES 93 CONFLICT RESOLUTION AND NEGOTIATIONS 93 NEGOTIATING ACROSS CULTURES 97 ASSUMPTIONS AND NEGOTIATING 100 EXAMPLE OF “CULTURAL BAGGAGE” 102 FRAMEWORK FOR INTERNATIONAL BUSINESS NEGOTIATIONS 103 THE PRICE OF FAILED NEGOTIATIONS 113 CONCLUSIONS 115 REFERENCES 116 CHAPTER 4: GLOBAL LEADERS AND THE CHANGING KNOWLEDGE CULTURE 118 LEARNING OBJECTIVES 118 CHANGES IN LIFE SPACES 119 LEADERSHIP IN A KNOWLEDGE CULTURE 136 LEADERSHIP IN CHANGING ORGANIZATIONAL CULTURE 143 MANAGING THE KNOWLEDGE CULTURE 154 CONCLUSIONS 156 REFERENCES 157 CHAPTER 5: GLOBAL LEADERS LEARN FROM OTHER MANAGEMENT SYSTEMS 160 LEARNING OBJECTIVES 160 GLOBAL STUDY OF MANAGEMENT 162 SKILLS FOR GLOBAL LEADERS 165 CHALLENGES IN INTERNATIONAL MANAGEMENT 167 STRATEGIC COLLABORATIONS AND MERGERS 169 CONCLUSIONS 174 REFERENCES 175 CHAPTER 6: WOMEN AS LEADERS IN GLOBAL BUSINESS 176 LEARNING OBJECTIVES 177 CURRENT STATUS OF GLOBAL WOMEN MANAGERS 178 GLOBAL CULTURAL STEREOTYPES ABOUT WOMEN LEADERS 181 STEREOTYPES CAN INVARIABLY LEAD TO ORGANIZATIONAL BARRIERS HINDERING THE ADVANCEMENT OF WOMEN 182 WOMEN AND OVERSEAS, EXPATRIATE ASSIGNMENTS 185 BALANCING WORK AND FAMILY 187 COMPANY INITIATIVES TO BREAK THE GLASS CEILING 188 SELECTED WOMEN MANAGERS’ VIEWS 189 THE FUTURE OF WOMEN IN LEADERSHIP POSITIONS 191 CONCLUSIONS 193 REFERENCES 194 CHAPTER 7: MANAGING DIVERSITY IN THE GLOBAL WORK CULTURE 197 LEARNING OBJECTIVES 197 DEFINING CULTURAL DIVERSITY 198 PEOPLE ON THE MOVE 200 GLOBALIZATION AND DIVERSITY 202 A MACROSYSTEMIC PERSPECTIVE ON ORGANIZATIONAL DIVERSITY 206 A MICROSYSTEM’S PERSPECTIVE 209 EMPOWERING WORKERS 212 CONCLUSIONS 215 REFERENCES 217 CHAPTER 8: EFFECTIVE PERFORMANCE IN THE GLOBAL MARKETPLACE 219 LEARNING OBJECTIVES 219 GLOBAL HUMAN PERFORMANCE 225 ETHICAL BEHAVIOR IN THE GLOBAL WORKPLACE 230 CULTURE, MANAGEMENT, AND TECHNOLOGY TRANSFER 232 CONCLUSIONS 241 REFERENCES 241 CHAPTER 9: LEADERSHIP IN CREATING CULTURAL SYNERGY 244 LEARNING OBJECTIVES 244 UNDERSTANDING SYNERGY’S IMPLICATIONS 245 CROSS-CULTURAL CONFLICT AND CULTURAL SYNERGY 248 SYNERGY IN ORGANIZATIONAL CULTURE 253 SYNERGY IN GLOBAL ORGANIZATIONS 256 SYNERGISTIC TEAM MANAGEMENT 260 SYNERGY AMONG PROFESSIONALS 268 TRANSITIONING INTO THE KNOWLEDGE CULTURE 272 CONCLUSIONS 274 REFERENCES 275 CHAPTER 10: MANAGING TRANSITIONS AND RELOCATIONS IN THE GLOBAL WORKPLACE 277 LEARNING OBJECTIVES 277 SAGA OF MY BRAZILIAN ADVENTURE 278 CROSS-BORDER GLOBAL TRAVEL 280 COPING WITH TRANSITIONAL CHALLENGES 282 RELOCATION CHALLENGES 288 FOSTERING ACCULTURATION 297 BUSINESS ETIQUETTE AND PROTOCOL ABROAD 315 CONCLUSIONS 318 REFERENCES 319 UNIT 2: REGIONAL CULTURE SPECIFICS 322 CHAPTER 11: DOING BUSINESS WITH MIDDLE EASTERNERS 323 LEARNING OBJECTIVES 323 MIDDLE EAST OVERVIEW 325 CHARACTERISTICS OF ARAB CULTURE 333 CULTURAL ASPECTS OF EGYPT AND SAUDI ARABIA 336 EGYPT 338 SAUDI ARABIA 342 CULTURAL CAPSULES OF OTHER MIDDLE EAST COUNTRIES 351 MIDDLE EAST BUSINESS CUSTOMS AND PROTOCOL 354 SYNERGY: MIDDLE EAST HOPE 361 CONCLUSIONS 362 REFERENCES 363 CHAPTER 12: DOING BUSINESS WITH LATIN AMERICANS 366 LEARNING OBJECTIVES 368 LATIN AMERICAN OVERVIEW 368 MEXICO 371 CENTRAL AMERICAN STATES 381 SOUTH AMERICAN CULTURAL DEVELOPMENT 383 BRAZIL 386 ARGENTINA 400 LATIN AMERICAN CULTURAL THEMES 405 CHALLENGES FOR PAN AMERICAN COOPERATION 410 CONCLUSIONS 412 REFERENCES 413 USEFUL INTERNET WEB SITES 414 CHAPTER 13: DOING BUSINESS WITH ASIANS AND AUSTRALIANS 415 LEARNING OBJECTIVES 415 CENTRAL AND SOUTH ASIAN COUNTRIES 418 AUSTRALIA 420 NEW ZEALAND 426 CHINA 427 INDIA 440 INDONESIA 451 JAPAN 457 MALAYSIA 468 PAKISTAN 474 THE PHILIPPINES 477 SINGAPORE 485 SOUTH KOREA 487 TAIWAN 496 THAILAND 500 VIETNAM 503 CONCLUSIONS 509 REFERENCES 510 INTERNET WEB SITES 513 CHAPTER 14: DOING BUSINESS WITH EUROPEANS 514 LEARNING OBJECTIVES 514 EUROPEAN DIVERSITY AND SYNERGY 517 WESTERN EUROPE 529 GREAT BRITAIN 529 IRELAND 536 FRANCE 540 SPAIN 552 OTHER WESTERN EUROPEAN CULTURES 556 CENTRAL EUROPE 557 GERMANY 559 POLAND 567 OTHER CENTRAL EUROPEAN CULTURES 569 SOUTHEASTERN EUROPE 576 ITALY 578 GREECE 590 EAST EUROPE/EURASIA 594 RUSSIA 599 TURKEY 607 CONCLUSIONS 612 REFERENCES 615 USEFUL INTERNET WEB SITES 617 CHAPTER 15: DOING BUSINESS WITH AFRICANS 618 LEARNING OBJECTIVES 618 INSIGHTS INTO PAN AFRICA 623 CULTURAL CHARACTERISTICS OF AFRICANS 629 CULTURAL SPECIFICS BY GEOGRAPHIC REGIONS 635 NORTH AFRICA 635 MOROCCO 637 EAST AFRICA 639 KENYA 645 WEST CENTRAL AFRICA 649 NIGERIA 652 SOUTHERN AFRICA 659 SOUTH AFRICA 661 PROSPECTS FOR PAN AFRICAN SYNERGY 671 CONCLUSIONS 674 REFERENCES 675 OTHER RESOURCES 677 CHAPTER 16: DOING BUSINESS WITH NORTH AMERICANS 678 LEARNING OBJECTIVES 678 PAN AMERICAN MANAGEMENT PERSPECTIVES 682 NORTHERN AMERICA’S INDIGENOUS PEOPLE 684 PROFILE OF CANADA 692 THE UNITED STATES OF AMERICA 697 CONCLUSIONS 711 REFERENCES 712 EPILOGUE 715 INDEX 716 ABOUT THE AUTHORS 724 This new edition of a business textbook bestseller has been completely updated. In particular, the book presents a fuller discussion of global business today. Also, issues of terrorism and state security as they affect culture and business are discussed substantially. The structure and content of the book remain the same, with thorough updating of the plentiful region and country descriptions, demographic data, graphs and maps. This book differs from textbooks on International Management because it zeroes in on culture as the crucial dimension and educates students about the cultures around the world so they will be better prepared to work successfully for a multinational corporation or in a global context.*This classic has been praised as "the bible of multiculturalism" (New York Times News Service) *All demographic information fully updated, new case studies added to each chapter, CDROM with additional student resources new to this edition *Five-hundred page on-line instructor's manual available from publisher packed with exercises, resources, graphics and ppt slides for lectures Foreword / by Lewis B. Campbell Prologue Acknowledgements 1. Global leaders and culture 2. Global leaders and communications 3. Global leadership in negotiations 4. Global leaders and the changing knowledge culture 5. Global leaders learn from other management systems 6. Women as leaders in global business 7. Managing diversity in the global work culture 8. Effective performance in the global marketplace 9. Leadership in creating cultural synergy 10. Managing transitions and relocations in the global workplace 11. Doing business with Middle Easterners 12. Doing business with Latin Americans 13. Doing business with Asians and Australians 14. Doing business with Europeans 15. Doing business with Africans 16. Doing business with North Americans Epilogue Index About the authors. "This seventh edition ... has been completely updated. In particular, the book presents a fuller discussion of global business today. Issues of terrorism and state security as they affect culture and business are discussed substantially as well. The structure and content of the book remain the same, with thorough updating of the plentiful region and country descriptions, demographic data, graphs and maps. Managing cultural differences, 7th edition differs from textbooks on international management because it zeroes in on culture as the crucial dimension and educates students about the cultures around the world so they will be better prepared to work successfully for a multinational corporation or in a global context."--Page 4 de la couverture "This seventh edition has been completely updated. In particular, the book presents a fuller discussion of global business today. Issues of terrorism and state security as they affect culture and business are discussed substantially as well. The structure and content of the book remain the same, with thorough updating of the plentiful region and country descriptions, demographic data, graphs and maps. Managing cultural differences, 7th edition differs from textbooks on international management because it zeroes in on culture as the crucial dimension and educates students about the cultures around the world so they will be better prepared to work successfully for a multinational corporation or in a global context."--Page 4 of cover "This seventh edition has been completely updated. In particular, the book presents a fuller discussion of global business today. Issues of terrorism and state security as they affect culture and business are discussed substantially as well. The structure and content of the book remain the same, with thorough updating of the plentiful region and country descriptions, demographic data, graphs and maps. Managing cultural differences, 7th edition differs from textbooks on international management because it zeroes in on culture as the crucial dimension and educates students about the cultures around the world so they will be better prepared to work successfully for a multinational corporation or in a global context."--Cover, p. 4. Presenting discussion of global business, this book also discusses issues of terrorism and state security as they affect culture and business. It educates students about the cultures around the world so they will be better prepared to work successfully for a multinational corporation or in a global context.