Managing Agile Business Technology: The Business and Technology Relationship Model in Practice (Management for Professionals)

This book describes a conceptual management system derived from the Business and Technology Relationship Model (BTRM). The BTRM describes the relationship between business and technology and provides simple definitions for service quality, alignment, agility, and governance. It explains our problems with traditional methods, democratizes the management and governance of enterprise technologies, and is suitable for introducing process automation. This book describes in detail how the BTRM, combined with a focus on value creation and value delivery, will enable continuous change, in the context of current, emerging and future technologies. It illustrates the potential for real-time insight and control not previously considered and provides a wide range of information to plan an implementation, understand where AI can be applied, and its importance in the world of self-managing systems. The topic of this book is particularly relevant for business managers, business technology managers and technology service providers. Author ́s Note Preface Introduction Contents About the Author List of Figures List of Tables 1: The Need to Change the Way We Work What We Know About Our Success Rate What We Thought We Knew About Methods and Standards What We Should Know About the Management of Business Technology Questioning the Fundamentals The Unintended Consequences of Past Methods Looking to the Future References 2: Breaking Through An Introduction to the BTRM Talking About Different Things Spectrum of Business Requirement TBE: A Measure of Service and Indicator of Change Blind Spots Causing Failure The BTRM as a Governance Framework Changing the Storyline References 3: Active Management and Governance Roles Within a Changing Enterprise Setting Enterprise Policy Knowing the Stakeholder The Active Management and Governance Dashboard Capturing the `Management Entries ́ of Change and New Business Needs Capturing Assessments of the Total Business Experience Capturing the Service Requirements Establishing and Recording Alignment Initiatives More About Value-in-Use Reference 4: Analysing the Real-World Landscape Real-World Problems and Solutions Defining the Set to Be Analysed Navigating the Set Hindsight Contagion Creating Value Active Governance What Is Missing References 5: The Automated Future Future Relevance of the BTRM Validation of the Technology Supply Chains Detecting Patterns More About Language and Interpretation Ethics, Bias, and the Business Misunderstandings, Inconsistency, and Misrepresentation `Very Agile ́ Enhancing Automation Controlling Automation When the Business Is Technology Reference 6: The BTRM as a Universal Business Management Framework The Benefits The BTRM as an Integral Part of Corporate Governance Hitting Reset to Change the Way We Work References Appendix Glossary Index