Management Basics for Information Professionals

The recipient of rave reviews from far and wide ( Journal of Hospital Librarianship deemed it "a librarian's dream ... very forward-thinking"), since its initial publication this text has served as an essential resource for both LIS students and practitioners. The new fourth edition offers an updated, comprehensive examination of the myriad basic skills effective library managers must exercise throughout their careers. Throughout, Evans and new co-author Greenwell pay close attention to management in "new normal" straitened economic conditions and the pervasive impact of technology on a library manager’s role. This book’s coverage includes a new focus on how being in the public/nonprofit sector influences the application of management basics such as planning, accountability, trust and delegation, decision making, principles of effective organizational communication, fostering change and innovation, quality control, and marketing; the managerial environment, organizational skill sets, the importance of a people-friendly organization, and legal issues; key points on leadership, team-building, and human resource management; budget, resource, and technology management; management ethics, with a lengthy discussion of why ethics matter; and tips for planning a library career, with a look at the work/life debate. This book, to quote Australian Library Journal , is “a recommended text for library science students, but is also an excellent source of information for career librarians wanting to refresh their knowledge of library management in a fast-moving information services environment.” Cover Title Page Copyright Page CONTENTS List of Illustrations Preface PART I. Background 1. Introduction What Is Management? Organizational Skill Sets You as a Future Manager Public and Nonprofit Sectors Key Points to Remember References 2. Organizational Issues Formal Organizations Public and Nonprofit Sector Organizations Environment and the Organization Environmental Scanning Forecasting Organizational Culture People Friendly Organizations Key Points to Remember References 3. Legal Issues Establishing a Library Libraries, Users, Safety, and the Law Tort Law and Liability Malpractice and Librarians Library Services and the Law User Privacy Contracts and Licenses Copyright Documentation Key Points to Remember References 4. Leadership What Is Leadership? Leadership Theories Emotional Intelligence Developing Leadership Skills E-Leadership E-Team Issues Key Points to Remember References 5. Ethics Ethics Do Matter Standards, Values, and Codes ALA Code of Ethics Key Points to Remember References PART II. Managerial Functions 6. Accountability, Authority, Power, and Delegation Power Influence Authority Delegation and Organizational Structure Duty and Responsibility Accountability Governance Key Points to Remember References 7. Vision, Mission, and Planning Mission Statements Vision Statements Value Statements Planning Process SWOT Analysis Types of Plans Strategic Planning Scenario Planning Who Should Plan? Value of Planning Key Points to Remember References 8. Assessment, Quality Control, and Operations Assessment and Accountability What Is Quality? Assessment Tools Local Data Collection Quality Control Project Management Key Points to Remember References 9. Decision Making Decision Making Environment Types of Decisions Rational Decision Making Problem Solving and Rational Decision Making Group Decision Making and Accountability Decision Aids Key Points to Remember References 10. Change Management Nature of Change Change Process Models Resistance to Change Implementing Change Stress and the Organization Innovation and Libraries Key Points to Remember References 11. Communication Communication Process Organizational Communication Written and Oral Communication Listening Nonverbal Communication Legitimacy of Communication Key Points to Remember References 12. Advocacy and Marketing Marketing Marketing Process Branding Public Relations Advocacy Key Points to Remember References PART III. Managing People 13. Staffing Staffing and the Law Staffing Process The New Hire Developing and Retaining Staff Performance Appraisal Corrective Action Grievances Collective Bargaining and Merit Systems Volunteers Key Points to Remember References 14. Enhancing Performance Organizational Development Learning Organizations Training and Development Staff Development Day Team Building Libraries and Teams Key Points to Remember References 15. Managing Diversity Defining Diversity How Do You View Cultural Diversity? Managerial Responsibility Individual Responsibility Role of Professional Associations Planning for Diversity Library Governance and Diversity Diversity Program and Staff Social Justice and Diversity Providing Service to a Diverse Community Key Points to Remember References 16. Motivating Staff Motivation Theories Motivation in Practice Encouragement and Recognition Key Points to Remember References PART IV. Managing Things 17. Managing Money Budget as a Control Device Budget Cycle Preparation Defending the Request Budget Types Accounting Systems Fund Accounting Audits and Auditors Budget Reports Key Points to Remember References 18. Generating Income Revenue Sources Fundraising Process Seeking Grants Key Points to Remember References 19. Managing Technology Staff and User Training Technology Planning Controlling Technology Costs Physical Security Intellectual Security Cloud Computing Social Media Collaboration Key Points to Remember References 20. Managing Facilities Library as Place Managing the Facility Housekeeping Matters Risk Management Health, Safety, and Security Emergency and Disaster Management Sustainability Planning for New Space Key Points to Remember References PART V. Managing Yourself and Your Career 21. Other Managerial Skills Collaborating, Conflict Management, and Negotiation Meeting Management Time Management Self-Management Skills Professional Presentations and Publications References 22. Creating Your Career Career Planning Process Marketing Yourself Flexible Ways of Working Career Breaks Moving Forward References About the Authors Index The recipient of rave reviews from far and wide (__Journal of Hospital Librarianship__ deemed it "a librarian's dream ... very forward-thinking"), since its initial publication this text has served as an essential resource for both LIS students and practitioners. The new fourth edition offers an updated, comprehensive examination of the myriad basic skills effective library managers must exercise throughout their careers. Throughout, Evans and new co-author Greenwell pay close attention to management in "new normal" straitened economic conditions and the pervasive impact of technology on a library manager’s role. This book’s coverage includes This book, to quote __Australian Library Journal__, is “a recommended text for library science students, but is also an excellent source of information for career librarians wanting to refresh their knowledge of library management in a fast-moving information services environment.” La quatrième édition de ce manuel de référence propose un examen actualisé et complet de la myriade de compétences que les gestionnaires de bibliothèque doivent mettre en œuvre tout au long de leur carrière : planification, responsabilité, confiance et délégation, prise de décision, communication, promotion du changement, contrôle qualité, organisation, convivialité et leadership, constitution d'équipes et gestion des ressources humaines. Le manuel aborde également l'éthique, la gestion de carrière et l'équilibre entre travail et vie personnelle "Reflecting the rapidly changing information services environment, the fourth edition of this bestselling title offers updates and a broader scope to make it an even more comprehensive introduction to library management"-- Provided by publisher