Management : a practical introduction

pt. 1. Introduction 1. The exceptional manager : what you do, how you do it Management : what it is, what its benefits are What managers do : the four principal functions Seven challenges to being an exceptional manager Pyramid power : levels & areas of management The skills exceptional managers need Roles managers must play successfully The link between entrepreneurship & Management 2. Management theory : essential background for the successful manager Evolving viewpoints : how we got to today's management outlook Classical viewpoint : scientific & administrative management Behavioral viewpoint : behaviorism, human relations, & behavioral science Quantitative viewpoints : management science & operations management Systems viewpoint Contingency viewpoint Quality-management viewpoint The learning organization in an era of accelerated change pt. 2. The environment of management 3. The manager's changing work environment & ethical responsibilities : doing the right thing The triple bottom line; people, planet, & profit The community of stakeholders inside the organization The community of stakeholders outside the organization The ethical responsibilities required of you as a manager The social responsibilities required of you as a manager Corporate governance 4. Global management : managing across borders globalization : the collapse of time & distance You & international management Why & how companies expand internationally The world of free trade : regional economic cooperation The importance of understanding cultural differences pt. 3. Planning 5. Planning : the foundation of successful management Planning & strategy Fundamentals of planning Promoting goal setting : SMART goals & management by objectives The planning/control cycle 6. Strategic management : how exceptional managers realize a grand design What is effective strategy The strategic-management process Establishing the mission & the vision Assessing the current reality Formulating the grand strategy Implementing & controlling strategy : execution 7. Individual & group decision making : how managers make things happen Two kinds of decision making : rational & non-rational Making ethical decisions Evidence-based decision making & analytics Four general decision-making styles How to overcome barriers to decision making Group decision making : how to work with others. pt. 4. Organizing Organizational culture, structure, & design : building blocks of the organization Aligning strategy, culture, & structure What kind of organizational culture will you be operating in? The process of culture change Organizational structure The major elements of an organization Basic types of organizational structures Contingency design : factors in creating the best structure 9. Human resource management : getting the right people for managerial success Strategic human resource management Recruitment & selection : putting the right people into the right jobs Managing an effective workforce : compensation&benefits Orientation, training, & development Performance appraisal Managing promotions, transfers, disciplining, & dismissals The legal requirements of human resource management Labor-management issues 10. Organizational change & innovation : lifelong challenges for the exceptional manager The nature of change in organizations Types & models of change Organizational development : what it is, what it can do Promoting innovation within the organization The threat of change: Managing employee fear & resistance pt. 5. Leading 11. Managing individual differences & behavior : supervising people as people Personality & individual behavior Values, attitudes, & behavior Perception & individual behavior Work-related attitudes & behaviors managers need to deal with The new diversified workforce Understanding stress & individual behavior 12. Motivating employees : achieving superior performance in the workplace Motivating for performance Content perspectives on employee motivation Process perspectives on employee motivation Job design perspectives on motivation Reinforcement perspectives on motivation Using compensation & other rewards to motivate 13. Groups & teams : increasing cooperation, reducing conflict Groups versus teams Stages of group & team development Building effective teams Managing conflict 14. Power, influence, & leadership : from becoming a manager to becoming a Leader The nature of leadership : wielding influence Trait approaches : do leaders have distinctive personality characteristics? Behavioral approaches : do leaders show distinctive patterns of behavior? Situational approaches: should leadership vary with the situation? The uses of transformational leadership Three additional perspectives 15. Interpersonal & organizational communication : mastering the exchange of Information The communication process : What it is, how it works How managers fit into the communication process Barriers to communication Communication in the Information Age Improving communication effectiveness pt. 6. Controlling 16. Control systems & quality management : techniques for enhancing organizational effectiveness Control : when managers monitor performance Levels & areas of control The balanced scorecard, strategy maps & measurement management Some financial tools for control Total quality management Managing control effectively Managing for productivity Appendix : the project planner's toolkit : flowcharts, Gantt charts, & break-even analysis. The primary goal is simple to state but hard to execute: to make learning Principles of Management as easy, effective, and efficient as possible. Accordingly, the book integrates writing, illustration, design, and magazine-like layout in a program of learning that appeals to the visual sensibilities and respects the time constraints and different learning styles of todays students. It is the hope that this product will make a difference in the lives of students, to produce a product that students will enjoy reading, and that will provide them with practical benefits Empowers students to develop the management skills necessary in everyday life through the practical and relevant application of theory. Developed to help students read and learn management with a purpose, this text takes a student-centered approach and engages them through current examples, imaginative writing, and resources that work