Making sense of change management : a complete guide to the models, tools and techniques of organizational change

This definitive, bestselling text in the field of change management provides comprehensive guidance of everything needed to successfully navigate times of change. Making Sense of Change Managemen t provides a thorough and accessible overview for students and practitioners alike. Without relying on assumed knowledge, it comprehensively covers the theories and models of change management and connects them to workable approaches and techniques that organizations of all types and sizes can use to adapt to tough market conditions and succeed by changing their strategies, structures, mindsets, leadership behaviours and expectations of staff and managers. This completely revised and updated fifth edition contains new chapters on digital transformation and becoming a sustainable business, new material on resilience, well-being and effective leadership, and new examples from organizations including Google, Burberry and Volvo. Supported by "food for thought" and "stop and think" features to aid critical thinking and understanding, as well as checklists, tips and helpful summaries, Making Sense of Change Management remains essential reading for anyone who is currently part of, or leading, a change initiative. New and updated accompanying online resources include international case study question packs for lecturers and lecture slides with reflective questions. Endorsement Titlepage Content Acknowledgements Introduction Who this book is aimed at The basic content of the book Why explore different approaches to change? Overview of structure Message to readers PART ONE The underpinning theory 01 Individual change Introduction Learning and the process of change New perspectives on learning The behavioural approach to change The cognitive approach to change The psychodynamic approach to change The humanistic psychology approach to change Personality and change Managing change and resistance to change in self and others Summary and conclusions 02 Team change Introduction What is a group and when is it a team? Why we need teams The types of organizational teams How to improve team effectiveness What team change looks like The leadership issues in team change Team dysfunctions How individuals affect team dynamics How well teams initiate and adapt to organizational change and build resilience Team resilience Summary and conclusions 03 Organizational change How organizations really work Frameworks for organizational change Summary and conclusions 04 Leading change Introduction Dimensions of leadership Leadership qualities and skills Leading change processes: stages, phases and flow Sustaining yourself as a leader through change Summary and conclusions 05 The change agent Introduction Models of change agency The consulting process Change agent tools and frameworks Competencies of the change agent Deeper aspects of being a change agent Summary and conclusions PART TWO The applications 06 Restructuring Reasons for restructuring The restructuring process Restructuring from an individual change perspective: the special case of redundancy Enabling teams to address organizational change Conclusion 07 Mergers and acquisitions The purpose of merger and acquisition activity Lessons from research into successful and unsuccessful mergers and acquisitions Applying the change theory: guidelines for leaders Summary 08 Culture and change Introduction Perspectives on culture How do we get a specific culture in the first place? Values – the key to understanding culture Facilitating culture change Shifting sands of culture Summary of key principles of cultural change 09 Digital transformation The digital challenge Importance of digital transformation strategy Framing the digital journey Transitioning the IT department Governance issues Establishing the right culture and change leadership approach Bigger questions: ethics and society Conclusions 10 Becoming a sustainable business Introduction Climate breakdown – the need for increased sustainable development and corporate social responsibility Developing a sustainable strategy Frameworks to enable shifts in thinking about sustainability Becoming a sustainable organization Leadership for sustainability Sustainability and the change agent Summary PART THREE Emerging inquiries 11 Complex change Introduction When is change complex? Understanding how complexity science applies to organizational change Tools that support complex change The role of leaders in complex change Summary and conclusions 12 Leading change in uncertain times Introduction The impact of uncertainty on our working lives Decision making in an uncertain world Skills and tools to support leading change through uncertainty Summary and conclusions 13 Project- and programme-led change Introduction Understanding projects and programmes Project success rates Shortcomings of project management approaches Balancing flexibility with control Improving the governance and organizational leadership of projects Conclusion Conclusion How to get in touch with the authors of this book References and further reading Index Copyright La quatrième de couverture indique : "The definitive, bestselling text in the field of change management, Making Sense of Change Management provides a thorough yet accessible overview for students and practitioners alike. Without relying on assumed knowledge, it comprehensively covers the theories and models of change management and connects them to practical approaches and techniques that organizations of all types and sizes can use to adapt to tough market conditions and succeed by changing their strategies, structures, mindsets, leadership behaviours and expectations of staff and managers. This completely revised and updated fifth edition of Making Sense of Change Management contains a new chapter on becoming a sustainable business, new material on the latest developments in technology-led change, further case studies and updated wider content with the latest thinking and developments. Supported by 'food for thought' and 'stop and think' features to aid critical thinking and understanding, as well as checklists, tips and summary boxes, it remains essential reading for anyone who is currently part of, or leading, a change initiative. New and updated online resources include international case study question packs for lecturers and lecture slides with reflective questions." "The definitive, bestselling text in the field of change management, Making Sense of Change Management provides a thorough yet accessible overview for students and practitioners alike. Without relying on assumed knowledge, it comprehensively covers the theories and models of change management and connects them to practical approaches and techniques that organizations of all types and sizes can use to adapt to tough market conditions and succeed by changing their strategies, structures, mindsets, leadership behaviours and expectations of staff and managers. This completely revised and updated fifth edition of Making Sense of Change Management contains a new chapter on becoming a sustainable business, new material on the latest developments in technology-led change, further case studies and updated wider content with the latest thinking and developments. Supported by 'food for thought' and 'stop and think' features to aid critical thinking and understanding, as well as checklists, tips and summary boxes, it remains essential reading for anyone who is currently part of, or leading, a change initiative. New and updated online resources include international case study question packs for lecturers and lecture slides with reflective questions"-- Provided by publisher