Listening for Managers : How to Lead More Effectively Through Good Listening Skills

Managers who listen well thus create trusting relationships with their employees. They promote job satisfaction, employee loyalty and performance. Good listening reduces the risk of burnout. The book provides tips for managers to improve their listening skills and thus lead more effectively.\ \ Unfortunately, self-perception and the image of others often diverge greatly: those who believe themselves to be good listeners are often perceived quite differently by others. This makes critical self-reflection, external feedback and practice all the more important. The book provides a variety of suggestions for this. What You Can Find in This essential 6 Contents 7 About the Authors 8 1 Introduction: Why good listening is so important for leaders 9 2 What good listening specifically means 14 2.1 Entering conversations with the right attitude 15 2.2 Doing something with what is heard 22 3 How leaders can implement good listening in their daily practice 26 3.1 Creating the right conditions for good listening 27 3.2 Practicing good listening in typical conversation situations 33 3.3 Gathering feedback 36 4 How to succeed in good listening when working from home and in online meetings 41 4.1 Contact management under working-from-home conditions 43 4.2 Rules for online meetings 46 5 How organizations can be designed to promote listening 49 5.1 The climate in an organization 49 5.2 Working conditions of leaders 53 5.3 Training good listening 55 What you can take away from this essential 57 References 59