Lean Human Performance Improvement

"As companies continue their efforts to improve work performance, they must ensure that their ongoing Lean activities include a healthy appreciation for, and recognition of, human performance. Ignoring the human component of work performance can be a recipe for unnecessary waste, inefficiency, and decreased productivity. Lean Human Performance Improvement presents a broad overview of human performance in the workplace. The author discusses his findings from a broad spectrum of human performance-related fields and diverse industrial sectors (gained by working in the field for over 30 years). Organized in three sections, this book covers understanding human performance, analyzing and improving work productivity, and analyzing and improving quality and safety. The author first develops a fundamental and basic understanding of human performance, then couples that understanding with learning how to analyze and improve human-related work productivity and quality and safety. He also discusses how knowledge and skills transfer from one work setting to another. Intended for Lean Six Sigma team members and human performance improvement practitioners, the book contains multiple examples from diverse work settings to explain key points. It also includes several major case studies. The goal of all examples and case studies is to develop a generic understanding that, in turn, can be successfully applied to any work setting."--Publisher's website Content: A Work System Perspective: People, Tools, and Tasks Human Work Performance Book Overview UNDERSTANDING HUMAN PERFORMANCE A Macro Model: Nature, Nurture, and Operational Setting The Model Nature/Nurture Immediate Task Setting Performance Outcome A Micro Model: Perception, Cognition, and Action The PCA Cycle Skill PCA Biology and Psychology Sensing Processing Neural Signaling Moving PCA Cycle Analysis Response Time The Swing of a Bat Human Error (Or Is It Really?) An Early Experience Differing Views Work System Context MS Herald of Free Enterprise Human Error Error-Producing Conditions ANALYZING AND IMPROVING HUMAN-RELATED WORK PRODUCTIVITY Human Motion Analysis Task Analysis Motion Analysis Process Task Analysis Micromotion Hand Analysis Type 1 Motions Type 2 Motions Type 3 Motions Application Human Productivity Improvement Minimize Feet-Related Transport Empty Steps Shorten Transport Distances Avoid Avoidable Delays Eliminate Search and Select Therbligs Optimize Reach Eliminate Unscheduled Fatigue-Caused Rest ANALYZING AND IMPROVING HUMAN-RELATED QUALITY AND SAFETY Human Error Analysis Methodology Case Study General Background Information Event Chronology Compounding Factors F-15 Pilot Analysis Further PCA Cycle Inquiries Human Quality and Safety Improvement Enhance Perception Provide Good Reminders Reduce Human Error Consequences And That's It! Glossary References Index About the Author Front Cover; Contents; Chapter 1: A Work System Perspective: People, Tools, and Tasks; Chapter 2: A Macro Model: Nature, Nurture, and Operational Setting; Chapter 3: A Micro Model: Perception, Cognition, and Action; Chapter 4: Human Error (or Is It Really?); Chapter 5: Human Motion Analysis; Chapter 6: Human Productivity Improvement; Chapter 7: Human Error Analysis; Chapter 8: Human Quality and Safety Improvement; Chapter 9: And That's It!; Glossary; References; About the Author; Back Cover