Leading with cultural intelligence : the real secret to success

Business today is global - and success requires a new set of skills. But not to worry, whether you're negotiating with vendors in Asia, exploring potential markets in Africa, or leading a diverse team at home, you don't have to master the nuances of every culture you encounter. With Cultural Intelligence, or CQ, you can lead effectively in any context. Featuring fresh research, case studies, and statistics on the ROI of improving your CQ, this new edition of Leading with Cultural Intelligence details a powerful, four-step model for becoming more adept at managing across cultures: drive - boost your motivation for and confidence in interacting with other cultures; knowledge - understand the relevance of differences in religion, values, norms, and languages; strategy - plan ahead for unfamiliar cultural settings, but remain flexible if actual experience differs from expectations; and action - successfully adapt your behavior to each situation. With Leading with Cultural Intelligence as your guide, you'll be able to thrive in any business environment - whether it's across the world or in your own backyard CONTENTS Foreword by Soon Ang, PhD, and Linn Van Dyne, PhD PART I: CULTURAL INTELLIGENCE FOR GLOBAL LEADERS 1. Culture Matters: Why You Need Cultural Intelligence Creating and navigating culture is among leaders' most imporant roles. Review why culture matters for today's global leaders and beware of the myths that often inform global leadership practice. 2. What Is Cultural Intelligence? Discover the critical capabilities found in culturally intelligent leaders and learn how to assess and improve CQ in yourself and others. PART II: DEVELOPING CULTURAL INTELLIGENCE 3. CQ Drive: Discover the Potential Start by considering the impact of your motivation for adapting cross-culturally. And learn how to improve CQ Drive in yourself and those you lead. 4. CQ Knowledge (Part 1): Know What Differences Matter Next, learn how to read an intercultural situation by improving your grasp of the seminal ways cultures differ. And understand the best way to use intercultural understanding. 5. CQ Knowledge (Part 2): Understand Ten Cultural Value Dimensions Review ten cultural value dimensions and the way they influence the behavior of the ten largest cultural clusters in the world. And learn how to improve CQ Knowledge in yourself and those you lead. 6. CQ Strategy: Don't Trust Your Gut See how to use your cultural understanding to effectively strategize on behalf of yourself and your organization. And learn how to improve CQ Strategy in yourself and those you lead. 7. CQ Action: Be Yourself, Sort Of Discover when and how to adapt your behavior for different cultural situations. And learn how to improve CQ Action in yourself and those you lead. PART III: LEVERAGING CULTURAL INTELLIGENCE 8. The ROI for Culturally Intelligent Leaders Discover what predicts whether someone has high CQ. And note the relationships between what improves CQ and the return on investment from leading with cultural intelligence. 9. Developing a Culturally Intelligent Team Review the best practices for developing a culturally intelligent organization or team. And create a plan for leading with cultural intelligence. Epilogue: Can You Really Be a Global Leader? Acknowledgments Appendix 1: Ten Cultural Clusters Appendix 2: Resources from the Cultural Intelligence Center Notes Index About the Author Succeeding in today’s global market requires a new set of skills than it did when the pioneers of the twentieth century were making their mark but don’t let that intimidate you from expanding your business beyond our borders. In order to negotiate with vendors from other countries, it is not necessary to immerse yourself in the culture for an extended period of time, or take a month-long trip to learn what people are like. As cross-cultural interactions become increasingly virtual, cultural intelligence—or CQ—becomes the key to taking your business global, and doing so effectively. Having done training and consulting for leaders in more than 100 countries, David Livermore, president and partner at the Cultural Intelligence Center, has detailed a four-step model for improving your CQ and maximizing your impact in managing across cultures. In Leading with Cultural Intelligence, Livermore will help you learn about: Drive--boost your motivation for and confidence in interacting with other cultures Knowledge--understand the relevance of differences in religion, values, norms, and languages Strategy--plan ahead for unfamiliar cultural settings, but remain flexible if actual experience differs from expectations Action--successfully adapt your behavior to each situation Featuring fresh research, case studies, and statistics on the ROI of improving your CQ, this new edition of Leading with Cultural Intelligence with help you thrive in any business environment--whether it’s across the world or in your own backyard. Business today is global - and success requires a new set of skills. Whether you're negotiating with vendors in Asia, exploring potential markets in Africa, or leading a diverse team at home, you don't have to master the nuances of every culture you encounter. This book will show you how to lead effectively in any context. Featuring fresh research, case studies, and statistics on the ROI of improving your cultural intelligence (CQ), this new edition details a powerful, four-step model for becoming more adept at managing across cultures: drive - boost your motivation for and confidence in interacting with other cultures; knowledge - understand the relevance of differences in religion, values, norms, and languages; strategy - plan ahead for unfamiliar cultural settings, but remain flexible if actual experience differs from expectations; and action - successfully adapt your behavior to each situation. -- Edited summary from book