La calidad no cuesta : el arte de cerciorarse de la calidad

Making Quality Certain -- Quality May Not Be What You Think It Is -- The Quality Management Maturity Grid -- Management Understanding And Attitude -- Quality Organizational Status -- Handling Problems -- Cost Of Quality -- Quality Improvement Program -- Management Style -- History Of The Project -- The Program -- Instructor's Guide For Hpa -- Make Certain. Philip B. Crosby. Includes Index. A simple guide to quality control, when managing a large plant or running a small business. This book advises on easy-to-implement programmes, using actual case histories to demonstrate how quality control works and pointing the way to success in business. Nontechnical in approach, this how-to manual for managers with accountability for product performance specifies ways in which quality problems can be prevented at each stage of production. What does "making quality certain" mean?