Knowledge Management : Processes and Technologies

A compact guide to knowledge management, this book makes the subject accessible without oversimplifying it. Organizational issues like strategy and culture are discussed in the context of typical knowledge management processes. The focus is always on pointing out all the issues that need to be taken into account in order to make knowledge management a success. The book then goes on to explore the role of information technology as an enabler of knowledge management relating various technologies to the knowledge management processes, showing the reader what can, and what cannot, be achieved through technology. Throughout the book, references to lessons learned from past projects underline the arguments. Managers will find this book a valuable guide for implementing their own initiatives, while researchers and system designers will find plenty of ideas for future work. Front Matter....Pages i-xii Front Matter....Pages 1-1 Introduction....Pages 3-7 Two Complementary Views....Pages 9-18 Lessons Learned from Past Projects....Pages 19-32 Front Matter....Pages 33-33 Knowledge Planning....Pages 35-43 Creating Knowledge....Pages 45-55 Integrating Knowledge....Pages 57-67 Organizing Knowledge....Pages 69-81 Transferring Knowledge....Pages 83-95 Maintaining Knowledge....Pages 97-106 Assessing Knowledge....Pages 107-116 Front Matter....Pages 117-117 Communication....Pages 119-127 Collaboration....Pages 129-137 Content Creation....Pages 139-146 Content Management....Pages 147-153 Adaptation....Pages 155-162 eLearning....Pages 163-171 Personal Tools....Pages 173-179 Artificial Intelligence....Pages 181-187 Networking....Pages 189-194 Standards....Pages 195-202 Front Matter....Pages 117-117 Hardware....Pages 203-208 Summary....Pages 209-212 Back Matter....Pages 213-231 Foreword Preface Part I: Background 1. Introduction 2. Two Complementary Views 3. Lessons Learned from Past Projects Part II: Processes 4. Knowledge Planning 5. Creating Knowledge 6. Integrating Knowledge 7. Organizing Knowledge 8. Transferring Knowledge 9. Maintaining Knowledge 10. Assessing Knowledge Part III: Technologies 11. Communication 12. Collaboration 13. Content Creation 14. Content Management 15. Adaptation 16. eLearning 17. Personal Tools 18. Artificial Intelligence 19. Networking 20. Standards 21. Hardware 22. Summary. Bibliography Index About the Author.