Knowledge Management in Organizations: 15th International Conference, KMO 2021, Kaohsiung, Taiwan, July 20-22, 2021, Proceedings (Communications in Computer and Information Science)

"This book contains the refereed proceedings of the 15th International Conference on Knowledge Management in Organizations, KMO 2021, held in Kaohsiung, Taiwan, in July 2021. The 28 full papers and 9 short papers accepted for KMO 2021 were selected from 86 submissions and are organized in topical sections on: knowledge management models and analysis; knowledge transfer and learning; knowledge and service innovation; knowledge and organization; information systems and information science; privacy and security; intelligent science and data mining; AI and new trends in IT."--Publisher Preface Organization Contents Knowledge Management Models and Analysis Index Management Design as Knowledge Management Enhancers for the Colombian Swine Industry 1 Introduction 1.1 Background 1.2 Problem Statement 2 Literature Review 2.1 Knowledge Management 2.2 Knowledge Management in the Swine Sector 2.3 Theoretical KM Model for the CSI 2.4 Balanced Scorecard Applications as a KM Strategy 3 Methodology 4 Results 5 Discussion 6 Conclusions and Perspectives References A Practical Taxonomy of Knowledge 1 Introduction 2 Knowledge 2.1 Knowledge Definition 2.2 Knowledge Dimensions 3 New Dimensions of Knowledge 3.1 Tacit and Explicit Knowledge as Complements 3.2 Knowledge Breadth and Depth 3.3 Knowledge Elasticity 4 Conclusion References Democratic Production and Mobilization of Knowledge in Colombia 1 Introduction 2 Knowledge Mobilization 3 National Science System, Technology and Innovation 3.1 Distribution of Research Groups 3.2 Researchers Classification 4 Generation and Possession of Information and Knowledge 4.1 Valuation of Knowledge 4.2 Dissemination and Distribution of Knowledge 5 Study 5.1 Research Methodology 5.2 Research Design 5.3 Research Question 6 Result of the Survey 7 Discussion (Argumentation) 8 Adoption Roadmap 9 Conclusions and Future Works References Towards a Knowledge Operationalisation Model for Service Learning in Community Projects in Higher Education 1 Introduction 2 Background 2.1 Knowledge and Student Learning 2.2 Knowledge Conversion and Education 3 Approach Followed to Design the Knowledge Operationalisation Model (KOM) for Service Learning in Education 4 Design of the Knowledge Operationalisation Model in Education 5 Programme Mapping to the Knowledge Operationalisation Model for Education 6 Conclusion References Analysis of Knowledge Management in the Context of Projects in Colombia 1 Introduction 2 Theoretical Framework 3 Methodology 4 Results 5 Conclusions References Knowledge Transfer and Learning Methodology of Learning Combined: The Use of the Social Networks in the Classroom 1 Introduction 2 Methodology 3 Experimentation 4 Conclusions References Predicting Effects of University Service Quality and Internet Use Motives Towards Study Abroad Students’ Depression 1 Introduction 2 Service Quality and Study Abroad 3 Methodology 3.1 Study Abroad Internet Use Motives Survey (IUM) 3.2 Service Quality (SERVQUAL) 3.3 Center for Epidemiologic Studies Depression Scale (CES-D) 4 Results and Discussions 5 Conclusions References Improvement on Attribute Weighting in Attribute Coordinate Comprehensive Evaluation Method 1 Introduction 2 Introduction to Attribute Coordinate Comprehensive Evaluation Method [7–10] 2.1 Barycentric Coordinate 2.2 Satisfactory Solution Curve 2.3 Satisfaction Degree for Each Object 3 Comparison of Attribute Weighting Methods Before and After Improvement 3.1 The Original Way of Weighting 3.2 Improved Way of Weighting 4 Simulation Experiment 4.1 Comparison of Local Satisfactory Solutions Before and After Improvement of Weighting Method 4.2 Comparison of GlobalSatisfaction Before and After Improvement 5 Conclusion References The Effect of System Quality, Knowledge Quality, and Knowledge-Contribution Signals on Members’ Knowledge Contribution and -Seeking Behaviors in Professional Virtual Communities 1 Introduction 2 Literature Review 2.1 Integrating the IS Success Model and Signaling Theory 2.2 Knowledge Contribution Signals in Virtual Communities 3 Research Model and Hypotheses 4 Research Methodology 4.1 Data Collection 4.2 Measurement 5 Results 5.1 Measurement Model 5.2 Structural Model 6 Discussion, Implications, and Limitations 6.1 Discussion of Findings 6.2 Implications 6.3 Limitations Appendix A. Constructs and Items References Public Innovation Through Co-creation Platforms in Response to the Covid-19 Pandemic 1 Introduction 2 Methodology 2.1 Systematic Literature Review 2.2 Web Content Analysis 3 Results 3.1 Understanding Public Innovation 3.2 Co-creation and Citizen Participation in the Development of Public Innovation 3.3 Trends Analysis on Digital Platforms for Co-creation 3.4 Co-creation Platforms to Facilitate Citizen Participation in the Context of the COVID-19 Pandemic 4 Discussion and Conclusions References Knowledge and Service Innovation Understanding How Patient, Caregiver and Healthcare Professional Come Together During Treatment 1 Introduction 2 Literature Review 3 Methodology 4 Analysis and Findings 4.1 First Analysis: Clarifying Actors, Associations and Treatment Flow 4.2 Second Analysis: Identifying Shared Contexts 4.3 Third Analysis: Understanding the Division of Labor 5 Conclusion References Knowledge Gain in Production Planning and Execution Systems 1 Introduction 2 Theoretical Background 3 Methodology 3.1 Selection of Experts 3.2 Interview Procedure 4 Results 4.1 Category 1: Production Planning and Execution 4.2 Category 2: Scheduling Rules 4.3 Category 3: Forecasting of Lead Times 4.4 Category 4: New Use Cases 5 Summary and Discussion 6 Limitations and Potential Future Work References Fuzzy Evaluation System for Innovation Ability of Science and Technology Enterprises 1 Introduction 2 Construction of Evaluation Index System 3 Establishment of Evaluation Model 3.1 Determine Weights by Entropy Method 3.2 Fuzzy Evaluation Model 3.3 Determination of Membership Matrix 3.4 Weight Optimization 4 Evaluation Model Verification and Analysis 4.1 Data Sources 4.2 Calculation Results and Optimization of Weight Sets 5 Summary References A Study on Profit Generation Model by Service Innovation of Electronic Manufacturers in the Age of IoT Digitization 1 Introduction 2 Study Background 2.1 “Profit Generation Model Through Service Innovation” 2.2 Third Quadrant “Product Alone + Service” 2.3 Second Quadrant “Solution Services (Providing Solutions Only)” 2.4 Fourth Quadrant “Engineering Services” 2.5 First Elephant Limit “BTO (Business Transformation Outsourcing) Service” 3 Proposition of This Study 4 “Customer Co-creation Service Business” of Electronics Manufacturers 4.1 Changes in Japanese Industry (Manufacturing) and Distribution Market 4.2 Customer-Sponsored Service Business “IoT Digitization” 5 Conclusion 6 Summary References The Deficit’s Threat of Contextual Intelligence and KM in the Coaching Process of an Academic and Scientific Incubator for the Survival of Start-Ups 1 Introduction 2 Contextual Intelligence (CI) 2.1 What is Contextual Intelligence? 2.2 Contextual Intelligence and Territory 3 Co-creation of Value 4 Knowledge Management (KM) 4.1 What’s KM? 4.2 SECI Model 5 Methodology 5.1 The Research Designs 5.2 The Instrumentation of the Data Collection 5.3 Presentation of the Cases Studied 6 Findings 7 Discussion and Implications 8 Conclusion References Knowledge and Organization Relationship Between a Company’s Knowledge Management Strategy and Its Business Sustainability 1 Introduction 2 Literature Review 3 Conceptual Framework 4 Questionnaire Design 5 Research Samples 6 Pilot Test 7 Discussion References Project Management in Small and Medium Enterprises to Improve Management Knowledge 1 Introduction 2 Methodology 3 Conclusions References Benchmarking in Colombian Sterilization Departments 1 Introduction 1.1 Benchmarking 1.2 Comparison Attributes 1.3 Process Management 2 Methodology 2.1 Objective 2.2 Type of Study 2.3 Population 2.4 Instruments 2.5 Procedure 3 Results 3.1 Institution Characterization 3.2 Process Management 3.3 Talent Human Management 3.4 Information and Technology Management 3.5 Quality Management 4 Discussion/Conclusion References Global Export Strategy of the “Born Global” Companies, Business Modeling, and Dynamic Capabilities: Eight Knowledge Management Cases of Country and City Data Analytics 1 Introduction 2 Export Strategy, Business Models and Dynamic Capabilities 3 Linking Business Modeling Approaches to Export-Led Growth and Global Market Place 4 Typical “Born Global” Business Models of Export Activity 5 Export-Focused Market Filtering: Eight Cases of Business-Model Based Filtering 6 Conclusions References The Moderator Effect of Emotional Labor Among Organizational Innovation and Perceived Organizational Support on Department Store Floor Managers’ Job Performance 1 Introduction 2 Literature Review 2.1 Organizational Innovation (OI) 2.2 Perceived Organizational Support (POS) 2.3 Emotional Labor (EL) 2.4 Job Performance (JP) 2.5 Relevant Research 3 Research Methods 3.1 Research Framework 3.2 Sample and Questionnaire 4 Results and Analysis 4.1 Sample Characteristics 4.2 Factor Analysis and Reliability 4.3 Pearson Correlation Analysis 4.4 Regression Analysis 5 Conclusion References The Use of Scenarios in Company’s Planning 1 Introduction 2 Literature Review 2.1 Scenario Planning Process 3 Research Methodology 4 Analyses 5 Design of a Model of Compatible Use of Scenario Planning in the Process of Creating a Business Strategy 6 Conclusion References Information Systems and Information Science Prototype Framework for the Implementation of Telemedicine Platforms 1 Introduction 2 Materials and Methods 2.1 Modeling the Complex System 2.2 Development of the Prototype in Python 3 Test Case Results 3.1 Web Services Data Acquisition Test 3.2 Biomedical Signal Generation Test 3.3 Conditioning Test, Processing and Graphics of Biomedical Signals 3.4 Tests Case in the AWS Cloud 4 Discussion 5 Conclusions Reference Implementation of the Management System of Knowledge for the Process Management of a Sterilization Central 1 Introduction 2 Conceptual Framework 3 Problem Statement 4 Methodology 4.1 Analysis and Scope 4.2 Design 4.3 Development 4.4 Tests 4.5 Production 5 Results 5.1 Analysis and Scope 5.2 Design 5.3 Development 5.4 Tests 6 Discussion 7 Conclusions References The Usability Evaluation Method of E-learning Platform Based on Fuzzy Comprehensive Evaluation 1 Introduction 2 Related Literature Review 2.1 Software Usability Evaluation 2.2 Fuzzy Comprehensive Evaluation 3 The Usability Evaluation Method of e-learning Platform Based on FCE 4 Case Study 5 Conclusion References Critical Success Factors of Hybrid-ERP Implementations 1 Introduction 2 Theoretical Background 2.1 ERP Systems 2.2 Two Tier ERP Sytems Implementations 2.3 Critical Success Factors of Information Systems 3 Methodology 4 Results and Discussion 5 Limitations and Potential Future Work References Investigating Trust in Expert System Advice for Business Ethics Audits 1 Introduction 2 Background and Theoretical Foundation 2.1 Business Ethics and Its Link to Decision Making 2.2 Business Ethics Audits 2.3 Expert Systems 2.4 Trust 3 Methodology 3.1 Sampling 3.2 Business Ethics Problem Scenarios 3.3 Measuring Trust 3.4 Measuring Affinity for Technology 4 Results 4.1 Hypotheses 5 Discussion 6 Conclusion and Future Prospects References Privacy and Security Analysis of WEB Browsers of HSTS Security Under the MITM Management Environment 1 Introduction 2 Materials and Methodology 3 Discussion 4 Results 5 Conclusions References The Importance of the Digital Preservation of Data and Its Application in Universities 1 Introduction 2 Methodology Research 3 Results 4 Conclusions References Knowledge Management Applied in the Comparative Study of the IRETE Intrusion Methodology to Access to the Computer Systems 1 Introduction 1.1 Cyber Threats and Computer Vulnerability Assessment Methodologies 1.2 Comparison and Methodological Approximation Variables 2 Methodology 3 Preliminary Analysis of Results 4 Conclusions References Intelligent Science and Data Mining An Integrated Time-Aware Collaborative Filtering Algorithm 1 Introduction 2 Related Work 2.1 Collaborative Filtering 2.2 Time-Aware Collaborative Filtering 2.3 Time-Aware Latent Model 3 Time-Aware Collaborative Filtering Model 3.1 A Time-Aware User&Item-Based Filtering Collaborative Algorithm 3.2 A Time-Aware Latent Factor Model 3.3 Integration of Time-Aware Algorithms 4 Experiments and Evaluation 4.1 Experimental Environment 4.2 Integration of Time-Aware Algorithms 5 Conclusion References A Contextual Multi-armed Bandit Approach Based on Implicit Feedback for Online Recommendation 1 Introduction 2 Problem Formulation and Methodology 3 Online Recommendation Algorithm 3.1 Action Initialization 3.2 Reward Feedback and Expected Reward Estimation 3.3 IF-TS Algorithm 4 Experimental Settings and Results 4.1 Dataset and Evaluation Metrics 4.2 Experimental Results 5 Conclusion References A Sentiment Classification Model Based on Deep Learning 1 Introduction 2 Related Literature Review 3 The Proposed MSCNN-BiGRU Model 3.1 Word Embedding 3.2 Multi-scale Convolutional Neural Network 3.3 Bidirectional Gated Recurrent Unit 3.4 Model Training and Output 4 Experimental Implementation and Evaluation 4.1 Experimental Dataset 4.2 Data Preprocessing 4.3 Experimental Parameter Setting 4.4 Evaluating Indicator 4.5 Experimental Results and Analysis 5 Conclusion References Etiquette Action Similarity Evaluation Based on Posture Recognition 1 Introduction 2 Action Similarity Evaluation 3 Etiquette Feature Extraction 3.1 Extracting Vector Angle 3.2 Extracting of Foot Distance 4 Similarity Calculation 5 Score Calculation 5.1 Corresponding Frame Sequence 5.2 Score Calculation 6 Experimental Results and Analysis 7 Conclusions References AI&New Trends in KM The Impact of Artificial Intelligence on Work and Human Value: Views from Social Researchers 1 Introduction 2 Literature Review 3 Methodology 3.1 Participants 3.2 Focus Group Interview Implementation Process 3.3 Data Analysis 4 Findings 4.1 Positive Versus Negative Attitude Toward AI 4.2 Most Industries Will Benefit from AI 4.3 Willingness to Work with Empathetic Intelligence Robots 4.4 Human’s Value in the Future Workplace 5 Conclusions and Discussion 6 Implications and Future Research Suggestions 7 Limitations References Data Quality Categories with a First Exploration Towards Agility 1 Introduction 2 Methodology 2.1 Literature Review 2.2 Interviews 3 Results 3.1 Literature Findings 3.2 Results of the Interviews 4 Summary 5 Limitations and Potential Future Work References Will Robots Take My Job? Exploring the Effect of Artificial Intelligence in Taiwan’s Labor Market 1 Introduction 2 Literature Review 2.1 The Development of AI in Taiwan 2.2 Research on AI and Labor 2.3 Taiwan’s Labor Market 3 Methodology 3.1 Participants 3.2 Data Collection Process 3.3 Data Analysis 4 Findings 4.1 Views on AI and the Workforce 4.2 The Changes in Current Labor Market Caused by AI 4.3 Soft and Hard Skills of Future Talents 4.4 Suggestions from Practitioners to Policymakers 5 Conclusions and Discussion 6 Limitations References An Analysis of an Augmented Reality Application to Support Service Staff in Industrial Maintenance 1 Introduction 2 Literature Review 2.1 Augmented Reality 2.2 AR Support for Industrial Services 2.3 Affinity for Technology Interaction 3 Methodology 3.1 Design of the Experiment 3.2 Used AR-Application 3.3 Data Collection 4 Results 4.1 Affinity for Technology Interaction 4.2 Evaluation of the Hypothesis 4.3 Analysis of the Open-Ended Questions 5 Summary, Limitations and Further Research 5.1 Limitations and Generalization 5.2 Further Research References Author Index