Knowledge Management in Electronic Government: 4th IFIP International Working Conference, KMGov 2003, Rhodes, Greece, May 26-28, 2003, Proceedings (Lecture Notes in Computer Science)

The importance of Knowledge Management (KM) is increasingly recognized in business and public sector domains. The latter is particularly suitable for KM implementations since it deals with information and knowledge resources at a large scale: much of the work of public authorities deals with the elaboration of data, information and knowledge on citizens, businesses, society, markets, the environment, law, politics, etc. Even most products of public administration and government work are delivered in the shape of information and knowledge themselves. This especially applies to policies, management, and the regulation and monitoring of society, markets and the environment. Governments expect advanced support from KM concepts and tools to exploit these huge knowledge and information resources in an efficient way. Not only does the trend towards a knowledge society call for KM solutions, but current e government developments also significantly influence the public sector. Ample access to remote information and knowledge resources is needed in order to facilitate: Citizen and businesses oriented service delivery, including one stop service provision; interorganizational co operation between governmental agencies; cross border support for complex administrative decision making; e government integration of dislocated information and knowledge sources into a fabric of global virtual knowledge. Distributed Knowledge Repositories for Pan-European Public Services....Pages 1-12 An E -service-Based Framework for Inter-administration Cooperation....Pages 13-24 Evaluation of Life-Event Portals: Multi-attribute Model and Case Study....Pages 25-36 Knowledge Management Requirements and Models for Pan-European Public Administration Service Delivery....Pages 37-47 Requirements Engineering for Knowledge Management in eGovernment....Pages 48-59 Abort or Retry — A Role for Legal Knowledge Based Systems in Electronic Service Delivery?....Pages 60-69 E-knowledge Management in Public Administration: An Agenda for the Future....Pages 70-75 Key Success Factors for Electronic Inter-organisational Co-operation between Government Agencies....Pages 76-81 Big Vision, Small Steps: A KM Strategy within a US Agency’s Policy Content Management Environment....Pages 82-93 Vigorous Knowledge Management in the Dutch Public Sector....Pages 94-99 MPs and KM: How Strict ICT Policy Has Enabled Development of Personalized KM Services in the Parliament of Finland....Pages 100-105 GovML: A Markup Language for Describing Public Services and Life Events....Pages 106-115 Knowledge Management Applied to E-government Services: The Use of an Ontology....Pages 116-126 Collaborative Knowledge Management and Ontologies The ONTO-LOGGING Platform....Pages 127-138 A Knowledge Engineering Approach to Comparing Legislation....Pages 139-150 How Knowledge Management Can Support the IT Security of eGovernment Services....Pages 151-162 Knowledge Enhanced E-government Portal....Pages 163-174 A Collaborative E-authoring Tool for Knowledge Assets....Pages 175-185 Emergent Functions in Intranet Information Management....Pages 186-191 Knowledge Management in Public Web Call Centres....Pages 192-202 Knowledge Management for Organisationally Mobile Public Employees....Pages 203-212 Process-Based Knowledge Management and Modelling in E-government — An Inevitable Combination....Pages 213-218 Learning and Personal Development within the Public Sector by a Cognitive Narrative Cultural Approach....Pages 219-229 Data Management and AI in E-government....Pages 230-238 Optimizing Cooperation in Spatial Planning for eGovernment....Pages 239-249 A Knowledge Management Environment for Knowledge Working Communities Fostering Local Development....Pages 250-261 Empowering Society through Knowledge Records....Pages 262-267 Application of KM Platforms for Internal Operations....Pages 268-273 Using Knowledge Management to Improve Transparency in E-voting....Pages 274-284 KIWI: Building Innovative Knowledge Management Infrastructure within European Public Administration. The Case of Prefecture of Milan....Pages 285-296 Business Process Modelling and Help Systems as Part of KM in E-government....Pages 297-303 A Knowledge Management System for E-government Projects and Actors....Pages 304-309 E-government Attempts in ESCWA Member Countries....Pages 310-318

This book constitutes the refereed proceedings of the 5th IFIP International Working Conference on Knowledge Management in Electronic Government, KMGov 2004, held in Krems, Austria in May 2004.

The 34 revised full papers presented were carefully reviewed and selected for publication. The papers are organized in topical sections on KM concepts and methodologies, strategies to implement KM in the public sector, knowledge ontologies and structuring concepts for public administration, technologies for KM support in public administrations, requirements engineering for KM, representing legal and procedural knowledge, KM support for democratic processes and citizen participation, and examples of KM in public administrations and case studies.

This book constitutes the refereed proceedings of the 4th IFIP International Working Conference, KMGov 2003, held in Rhodes, Greece in May 2003. The 32 revised full papers presented were carefully reviewed and selected for presentation. The papers are organized in topical sections on KM concepts for inter-organization cooperation, requirements for KM systems in government, improving government activity through KM, representing governmental knowledge, innovative technologies to support KM, KM tools for public administration, approaching KM solutions, examples of KM in public administration