ITIL Practitioner Support and Restore (IPSR) All-in-one Help Desk Exam Guide and Certification Work Book : Define, Implement, Manage and Review Service Support with Service Desk, Incident Management and Problem Management
معرفی کتاب «ITIL Practitioner Support and Restore (IPSR) All-in-one Help Desk Exam Guide and Certification Work Book : Define, Implement, Manage and Review Service Support with Service Desk, Incident Management and Problem Management» نوشتهٔ Gerard Blokdijk, Ivanka Menken, Claire Engle، منتشرشده توسط نشر Emereo Pty Limited در سال 2008. این کتاب در فرمت pdf، زبان انگلیسی ارائه شده است.
Self-study ITIL® Practitioner Support & Restore (IPSR) Certification Exam prep guide including thorough coverage of all IPSR exam material, exam tips, practice questions & in-depth explanations, written by a renowned IT Service Management expert.
دانلود کتاب ITIL Practitioner Support and Restore (IPSR) All-in-one Help Desk Exam Guide and Certification Work Book : Define, Implement, Manage and Review Service Support with Service Desk, Incident Management and Problem Management