ITIL Lifecycle Suite : 'ITIL Service Strategy', 'ITIL Service Design', 'ITIL Service Transition', 'ITIL Service Operation', 'ITIL Continual Service Improvement'

The Service Design phase of the ITIL Service Lifecycle uses business requirements to create services and their supporting practices. This edition updates design principles for applications, infrastructure, processes and resources, as well as sourcing models. Service managers will also find guidance on the engineering of sound requirements, supplier management and design considerations for outsourcing. "Well-designed services play a vital role in realizing a sound service strategy. Effective design contributes towards the provision of quality services that deliver the results the customer requires, within real business constraints such as time and money. ITIL Service Design provides a framework for service design that considers customer requirements, both now and in the future, creating valuable IT service assets for the organization while keeping the business view firmly in sight."--Publisher description The ITIL Service Design stage of the ITIL v3 framework offers guidance to IT practitioners and business leaders wanting to move their IT strategy forward. This step-by-step approach to planning focuses on quality and efficiency, leading to robust IT services that will stand the test of time. The guidance describes an approach to ensure the most relevant IT services are introduced into fully supported environments, meeting an organization's current and future business needs.