ITIL Lifecycle Suite : 'ITIL Service Strategy', 'ITIL Service Design', 'ITIL Service Transition', 'ITIL Service Operation', 'ITIL Continual Service Improvement'

This publication offers updated guidance on managing service transition from design specification, change configuration, test, release and deployment. Service transition requires effective management of knowledge, organisational culture and transition in difficult circumstances. The volume is derived form decades of IT service management experience and is applicable to all sizes and types of organisations. "Successfully bringing a well-designed service into the live environment takes efficient planning. It is necessary to deliver new or changed services with the appropriate balance of speed, cost and safety while ensuring minimum disruption to operations. Service Transition provides and supports the 'business as usual' delivery of the organisations requirements from IT. This book provides guidance on managing the many aspects of service changes, preventing undesired consequences while allowing for innovation. It is essential reading for anyone seeking to deliver IT change with the best possible benefit to the business."--Publisher description The ITIL Service Transition stage of the ITIL v3 framework offers guidance for IT professionals wishing to introduce new and changed services, ensuring that the value identified in the service strategy is maintained and controlling risks to smooth operations. The guidance describes best practices for managing service change, and helping departments and businesses to transition efficiently, from one state to another. The effect of change on operations, customers, users and the business are all considered in this critical stage of the ITIL lifecycle suite. "This is the third book in the series of five ITIL core publications containing advice and guidance around the activities and processes associated with the five stages of the service lifecycle." Preface