IT and European Bank Performance (Palgrave Macmillan Studies in Banking and Financial Instiutuions)

This book provides a detailed insight into the role of IT in European banking and investigates whether IT investments in hardware, software and other IT services have influenced bank performance. It considers the central question of whether or not the massive spending on IT by banks has improved their performance or productivity. Does IT spending really boost bank performance? It is widely accepted that technological developments have had a major impact on reshaping both front- and back-office operations, but there still remains some doubt as to whether the massive spending on IT by banks has improved performance or productivity in this sector. Elena Beccalli provides a useful insight into the effects of IT investments on European bank performance, drawing on new empirical evidence that academics, bankers, and IT consultants alike will find to be a fascinating contribution to this ongoing strategic debate Cover......Page 1 Contents......Page 8 List of Tables and Figure......Page 9 Foreword......Page 12 Preface......Page 14 Acknowledgements......Page 15 1 Introduction: Banks and Investment in IT......Page 16 2 New Strategic and Structural Tendencies in the European Banking Industry and Investment in IT......Page 31 3 Evaluating the Performance of Investments in IT: Reflections on the Productivity and Profitability Paradox......Page 57 4 The Evaluation of the Performance of IT Investments: An Empirical Analysis of the European Banking Industry......Page 84 5 Technical Change in the European Banking Industry: Methodological Problems and Empirical Results......Page 150 6 Possible Explanations of the Productivity and Profitability Paradox in the European Banking Industry......Page 169 7 Conclusion......Page 210 Notes......Page 218 References......Page 240 E......Page 254 L......Page 255 S......Page 256 Z......Page 257 C......Page 258 E......Page 259 F......Page 260 I......Page 261 N......Page 262 P......Page 263 T......Page 264 X......Page 265