ISO 9001:2008 for Small Businesses, Fourth Edition: With free customisable Quality Management System files!

Small businesses face many challenges today, including the increasing demand by larger companies for ISO compliance. Compliance is a challenging task for any organisation and can often be time consuming and costly, particularly for small business who are unlikely to have quality assurance experts on the payroll. However, it is possible to achieve compliance without the need for expensive consultancy or training that takes you out of the office! Ray Tricker has already guided hundreds of businesses through the challenge and this new book, updated for the 2008 standard provides: * Relevant examples that put the concepts and requirements into a real-life context * Down to earth explanations to help you determine what you need to change to achieve certification * Free, customisable, quality management system fi les, available from www.elsevierdirect.com/companions/9781856178617 to give you a starting point from which to develop your own documentation. ISO 9001:2008 is the most widely followed quality management standard and the rewards can be great, opening up new business opportunities, as well as bringing real improvements to your processes and outputs. * Save thousands in training and consultancy fees with this step-by-step guide to quality system implementation and ISO 9001 certification for SMEs* Designed to reduce the time and effort required, with customisable files provided online to form the basis of a documented quality management system* Updated in line with the ISO 9001:2008 revision of the standard-against which all new certificates are now issued and all existing certificates must be updated to conform Front Cover; ISO 9001: 2008 for Small Businesses; Copyright Page; Contents; Foreword; Preface; Books by the Same Author; 1. The Importance of Quality to Small Businesses; 1.1 The Importance of Quality; 1.2 Quality Control; 1.3 Quality Assurance; 1.4 Specifications; 1.4.1 The Significance of Specifications; 1.4.2 Types of Specification; 1.4.3 Supplier's Responsibilities; 1.4.4 Purchaser's Responsibilities; 1.5 Quality Assurance During a Product's Life Cycle; 1.5.1 Design Stage; 1.5.2 Manufacturing Stage; 1.5.3 Acceptance Stage; 1.5.4 In-Service Stage. 1.6 Benefits and Costs of Quality Assurance1.7 Costs of Quality Failure; 1.7.1 The Supplier; 1.7.2 The Purchaser; 2. The Background to ISO 9000; 2.1 What is ISO 9000?; 2.2 What National and International Standards are Available (and What is their Interoperability)?; 2.3 What about the Growth of Quality-specific Standards?; 2.4 Who is ISO?; 2.5 What is the Background to ISO 9000 and Its Current Status?; 2.5.1 ISO 9000:1987; 2.5.2 ISO 9000:1994; 2.5.3 ISO 9001:2000; 2.5.4 ISO 9001:2008; 2.6 What are the Current ISO 9000 Standards? 2.6.1 ISO 9000:2005 Quality Management Systems -Fundamentals and Vocabulary2.6.2 ISO 9001:2008 Quality Management Systems Requirements; 2.6.3 ISO 9004:2004 Quality Management Systems -Guidelines for Performance Improvement; 2.7 Quality Management Principles; 2.8 Is ISO 9001:2008 Compatible with Other management Systems?; 2.8.1 The OHSAS 18000 Series; 2.8.2 ISO 14000; 2.8.3 What is the Difference Between ISO 9000 and ISO 14000?; 2.9 What Other Standards are Based on ISO 9001:2000?; 2.9.1 Aerospace; 2.9.2 Automotive Industry; 2.9.3 Computer Software; 2.9.4 Food and Drink Industry. 2.9.5 Education2.9.6 Energy; 2.9.7 Food and Safety; 2.9.8 Health Care; 2.9.9 Information Security; 2.9.10 Iron Ore Industry; 2.9.11 Local Government; 2.9.12 Medical Devices; 2.9.13 Petroleum, Petrochemical and Natural Gas Industries; 2.9.14 Ships and Marine Technology; 2.9.15 Supply Chain Management; 2.9.16 Telecommunications Industry; 2.9.17 Testing and Calibration Laboratories; 2.10 What is ISO 9001:2008's Basic Process?; 2.11 What is the Structure Of ISO 9001:2008?; 0. Introduction; 1. Scope; 2. Normative References; 3. Terms and Definitions; 4. Quality Management System. 5. Management Responsibility6. Resource Management; 7. Product Realisation; 8. Measurement, Analysis and Improvement; 2.12 What are the Changes to the ISO 9001 Standard?; 2.12.1 What Impact Do the Changes Have on Existing Registrants to ISO 9001:2000?; 2.13 What About Auditing ISO 9001:2008?; 2.13.1 Purpose of an Audit; 2.13.2 Types of Audit; 2.13.3 Audit Categories; 2.13.4 ISO 19011:2002; 2.14 Certification; 2.14.1 As a Small Business Do i Need to be Certified and/or Registered to ISO 9001:2008?; 2.14.2 Who Can Certify an Organisation?; 2.14.3 What Is Required for Certification? According to the 2008 Small Business Economy report, there are 27 million small businesses in the US, providing half of the nation's non-farm, private real gross domestic product (GDP). These small and medium-sized enterprises (SMEs) face tough operating challenges, particularly in difficult economic times, and quality management is essential to increase bottom-line results, save money and manage risks.ISO 9001 is the most well-known and widely followed quality management standard, and certification to this standard is often a prerequisite before small companies can get the contract to act as a partner or supplier. However, it is complicated, time-consuming and expensive to understand and implement the changes required to achieve certification, and this is a particular burden on small companies with less money to invest in such activity, fewer staff and less chance that the task of quality management will fall to a quality expert.This established book, now in its fourth edition, provides step-by-step, prescriptive guidance, tailored to the non-quality specialist, on how to approach quality management and certification to ISO 9001 in a cost and time effective way. It enables small businesses to reap the benefits of ISO 9001 certification with minimum effort and paperwork, and without the need for expensive consultancy or training that takes employees out of the office.

Quality management is essential to small and medium-sized enterprises (SMEs) in order to increase bottom-line results, save money and manage risks. Ray Tricker has already guided hundreds of businesses through the challenge and this new book, updated for the 2008 standard, provides:

• Relevant examples that put the concepts and requirements into a real-life context
• Down to earth explanations to help you determine what you need to change to achieve certification
• Free, customisable, quality management system files, available from www.routledge.com/books/details/9781856178617 to give you a starting point from which to develop your own documentation

This established book, now in its fourth edition, provides step-by-step, prescriptive guidance, tailored to the non-quality specialist, on how to approach quality management and certification to ISO 9001 in a cost and time effective way. It enables small businesses to reap the benefits of ISO 9001 certification with minimum effort and paperwork, and without the need for expensive consultancy or training that takes employees out of the office.

Quality management is essential to small and medium-sized enterprises (SMEs) in order to increase bottom-line results, save money and manage risks. Ray Tricker has already guided hundreds of businesses through the challenge and this new book, updated for the 2008 standard, provides: Relevant examples that put the concepts and requirements into a real-life context Down to earth explanations to help you determine what you need to change to achieve certification Free, customisable, quality management system files, available from (http://www.routledge.com/books/details/9781856178617) www.routledge.com/books/details/97818... to give you a starting point from which to develop your own documentation This established book, now in its fourth edition, provides step-by-step, prescriptive guidance, tailored to the non-quality specialist, on how to approach quality management and certification to ISO 9001 in a cost and time effective way. It enables small businesses to reap the benefits of ISO 9001 certification with minimum effort and paperwork, and without the need for expensive consultancy or training that takes employees out of the office. Small and medium-sized companies face many challenges today including the demand by larger customers for ISO 9000 compliance. Four years into the current version of ISO 9000, the new edition of this life-saving book incorporates the hard-won field experience of actually working with the standard.Along with a thoroughly updated and customisable generic Quality Manual with audit checklists for developing a complete Quality Management System, the book provides valuable advice on: Compatibility and inter-relationship between other management standards, Basic requirements to set up an integrated management system, The eight principles of management, Specific requirements of ISO 9000 demanded by management, The six mandatory requirements for written procedures, How to meet the requirements of ISO 9000, Conducting internal audit programs, How to handle non-conforming products, How to provide customer satisfaction According to the 2008 Small Business Economy report, there are 27 million small businesses in the US, providing half of the nation's non-farm, private real gross domestic product (GDP). These small and medium-sized enterprises (SMEs) face tough operating challenges, particularly in difficult economic times, and quality management is essential to increase bottom-line results, save money and manage risks. ISO 9001 is the most well-known and widely followed quality management standard, and certification to this standard is often a prerequisite before small companies can get the contract to act. ISO compliance is a challenging task for any organisation and can often be time consuming and costly, particularly for small business. This guide to quality system implementation and ISO 9001 certification for SMEs provides explanations to help you determine what you need to change to achieve certification pt. 1. The background to ISO 9000 pt. 2. The structure of ISO 9001:2000 pt. 3. The importance of quality control and quality assurance pt. 4. Quality management system pt. 5. Quality organisational structure pt. 6. Example quality management system pt. 7. Self-assessment.