Invitations to Tender for Facility Management Services: Process Mapping, Service Specifications and Innovative Scenarios (Springer Tracts in Civil Engineering)

This book deals with Invitations to Tender (ITTs) for the provision of Facility Management (FM) services. It presents a framework to support companies in preparing clear, comprehensive and effective ITTs, focusing on such key aspects as: organizational structures, tools and procedures for managing information, allocation of information responsibilities, procedures for services monitoring and control, quality policies, and risk management. It discusses and analyzes a range of basic terms and concepts, procedures, and international standards concerning the Tendering Process, as well as the contents of ITTs, which should represent the translation of information needs into requirements related to: the client’s goals, main categories of information to deal with, expected organization of information, modalities of reporting and control, and level of knowledge to be reached. A further major focus is on potential key innovation scenarios concerning current FM practice, such as Sustainable Procurement, Building Information Modeling (BIM), Big Data and Internet of Things (IoT) technologies, highlighting both the possible benefits and the possible risks and implications that could negatively affect the quality of FM service provision if not properly treated within the ITT. The book will be of interest to real estate owners, demand organizations and facility managers, enhancing their ability to prepare, interpret and/or critically analyze ITTs. Front Matter ....Pages i-x Tendering Process and Facility Management Agreements: The Role of Invitation to Tender (Cinzia Talamo, Nazly Atta)....Pages 1-32 “Process Approach” to External FM Service Provision (Cinzia Talamo, Nazly Atta)....Pages 33-60 FM Services and Organizational Structures (Cinzia Talamo, Nazly Atta)....Pages 61-91 Management of FM-related Information (Cinzia Talamo, Nazly Atta)....Pages 93-131 FM Service Monitoring and Control (Cinzia Talamo, Nazly Atta)....Pages 133-161 FM Service Quality and Requirements (Cinzia Talamo, Nazly Atta)....Pages 163-187 Analytical Framework for ITTs (Cinzia Talamo, Nazly Atta)....Pages 189-199 FM Services Procurement and Management: Scenarios of Innovation (Cinzia Talamo, Nazly Atta)....Pages 201-242 Back Matter ....Pages 243-261