Introduction to Hospitality Management: Pearson New International Edition PDF EBook

For courses in Introduction to Hospitality and Hospitality Management. Capturing the flavor and breadth of the industry, Introduction to Hospitality Management, Fourth Edition, explores all aspects of the field including: travel and tourism; lodging; foodservice; meetings, conventions and expositions; and leisure and recreation. Devoting six chapters to management, the text focuses on hospitality and management and uses first-person accounts, corporate profiles and industry morsels to foster a student's appreciation for the field. Throughout, author John R. Walker invites students to share this industry's unique enthusiasm and passion. The text is organized into five sections: the hospitality industry and tourism; lodging; restaurants, managed services, and beverages; recreation, theme parks, clubs, and gaming entertainment; and assemblies and event management. Each section includes insight from industry professionals, contains up-to-date information on career opportunities, and includes many examples illuminating current industry trends and realities. Extensively revised and updated, this edition contains new photos, new page layouts, and new coverage on topics ranging from sustainability to globalization. Cover......Page 1 Table of Contents......Page 4 1. Introducing Hospitality......Page 6 2. The Hotel Business......Page 52 3. Rooms Division Operations......Page 98 4. Food and Beverage Operations......Page 148 5. Beverages......Page 186 6. The Restaurant Business......Page 230 7. Restaurant Operations......Page 268 8. Managed Services......Page 314 9. Tourism......Page 352 10. Recreation, Attractions, and Clubs......Page 396 11. Gaming Entertainment......Page 450 12. Meetings, Conventions, and Expositions......Page 478 13. Special Events......Page 516 14. Leadership and Management......Page 552 15. Control......Page 582 16. Planning......Page 608 17. Organizing......Page 638 18. Communication and Decision Making......Page 664 B......Page 696 C......Page 697 D......Page 698 F......Page 699 H......Page 700 L......Page 701 M......Page 702 P......Page 703 R......Page 704 S......Page 705 T......Page 706 Z......Page 707