Intelligent IT-Offshoring to India : Roadmaps for Emerging Business Landscapes

At a time when companies face increasing cost pressures, offshoring IT work to India not only offers the opportunity to reap factor cost savings, but also to industrialize the IT delivery process. Intelligent IT-Offshoring to India is a roadmap approach which enables organizations to discuss and organize the 'India option' in a learned manner.The book opens with an explanation of offshoring, industrialization, and the role India plays in this context; it considers offshoring as a lifecycle and explores how it can help to achieve a company's business and IT priorities. Providing a framework for assessing the organizational and technical offshore readiness as well as the risks involved, the book moves on to suggest a practical and lean provider selection process, which is centered around successfully running the offshore project by managing the relationship with the provider. This requires adopting a stringent construct of measures to improve the offshore link. Cover......Page 1 Contents......Page 6 List of Figures, Tables and Case Studies......Page 8 List of Abbreviations......Page 10 Preface......Page 14 About the Author......Page 18 Offshoring terminology......Page 20 What is special about offshore industrialization?......Page 28 The ‘world is flat' syndrome......Page 31 India: economic powerhouse or the third world?......Page 34 India's IT story......Page 36 Critical analysis of India's IT industry......Page 44 India: long-term industry scenarios......Page 50 Lifecycle approach to offshoring......Page 54 Changing business priorities in a downturn......Page 59 Downturn IT requirements......Page 63 Achieving business priorities with the help of offshoring......Page 67 The offshore business case......Page 70 Economic effects of offshoring on the home country......Page 75 Assessing offshore readiness......Page 81 Developing an IT offshore sourcing strategy......Page 92 And when should I refrain from offshoring?......Page 98 Correctly judging India's country risk......Page 100 How to conduct your business impact analysis......Page 106 Implementation of business continuity management......Page 108 5 Selecting the Service Provider......Page 110 Captive centre......Page 111 External service providers......Page 119 Why the traditional RFI/RFP selection process fails......Page 121 Practical implementation of an S-LEAN RFPTM process......Page 123 Designing the offshore outsourcing contract......Page 147 Managing stakeholder relationships......Page 151 Relationship lifecycle......Page 154 Governing the offshore contract relationship......Page 155 Adopting the offshore model in your company......Page 165 International encounters......Page 179 Indian cultural specifics......Page 183 Surviving Indian meetings and negotiations......Page 186 8 Conclusion......Page 188 Notes......Page 190 References......Page 197 C......Page 205 I......Page 206 O......Page 207 S......Page 208 W......Page 209 Enables companies to discuss and organize offshoring IT work to India and the opportunity to industrialize the IT delivery chain allowing countering cost pressures. Offshoring is considered as a lifecycle and the book provides a practical framework for assessing the offshore readiness and conducting a lean provider selection process. At a time when companies face increasing cost pressures, offshoring IT work to India not only offers the opportunity to reap savings in factor costs, but also to industrialize the IT delivery process. Intelligent IT Offshoring to India is a roadmap approach that enables organizations to discuss and organize the 'India option' in a learned manner. The book It opens with an explanation of offshoring, industrialization, and the role India plays in this context; it considers offshoring as a lifecycle and explores how it can help to achieve a company's business and IT priorities. Providing a framework for assessing the organizational and technical offshore readiness, as well as the risks involved, the book moves on to suggest a practical and lean provider selection process. It concludes by showing how active management of the relationship with the provider together with a stringent construct of measures lead to a successful offshore venture