Innovation Through Information Systems: Volume I: A Collection of Latest Research on Domain Issues (Lecture Notes in Information Systems and Organisation Book 46)

This book presents the current state of research in information systems and digital transformation. Due to the global trend of digitalization and the impact of the Covid 19 pandemic, the need for innovative, high-quality research on information systems is higher than ever. In this context, the book covers a wide range of topics, such as digital innovation, business analytics, artificial intelligence, and IT strategy, which affect companies, individuals, and societies. This volume gathers the revised and peer-reviewed papers on the topic "Domain" presented at the International Conference on Information Systems, held at the University of Duisburg-Essen in 2021. Preface Contents Creating Value Through Digital Innovation Introduction to the WI2021 Track: Creating Value through Digital Innovation in Health Care 1 Track Description 2 Research Articles 2.1 Entrepreneurship and the Exploitation of Data for Creating Value Through Digital Innovation in Health Care 2.2 The Role of Patients for Creating Value Through Digital Innovation in Health Care 2.3 Integrating Patients and Organizations When Value Through Digital Innovation in Health Care References Third-Party Venture Legitimizing Research Data Application in Healthcare Practice 1 Introduction 2 Background 2.1 From Traditionally Local to International Context of Healthcare 2.2 The Role of Data in Clinical and Research Context 2.3 The Role of Third Parties in Serving New Healthcare Needs 2.4 The Context of Genomic Health 3 Case Description 4 Methodology 4.1 Data Collection 4.2 Data Analysis 5 Findings 5.1 Establishing Common Ground 5.2 Encouraging Global Contributions from Researchers and Clinicians 5.3 Accounting for Distinct Clinical Requirements 6 Results and Discussion 6.1 Assessing and Assigning Weight 6.2 Allowing for Ambiguity and Assertion 6.3 Assuring Clinical Assistance 7 Conclusion References Patients’ Attitudes Toward Apps for Management of a Chronic Disease 1 Introduction 2 Background 2.1 Hemophilia 2.2 Research Problem 3 Model Building 4 Sample and Data Collection 5 Measures and Instruments 6 Analyses 7 Discussion and Conclusions References Medical Teleconsulting Applications: An Empirical Study on Elderly Peoples’ Satisfaction 1 Introduction 2 Theoretical Background 2.1 Telemedicine 2.2 Elderly People and Technologies 3 Theory of Attractive Quality 4 Method 4.1 Identification of Application Features 4.2 Construction of Kano-Questionnaire 4.3 Data Collection 5 Results 5.1 Categorization According to Classification Scheme, Frequencies, and Rules 5.2 Category Strength and Total Strength 5.3 Statistical Significance of Categorization 5.4 Self-stated Importance 5.5 Better Und Worse Indices 5.6 Summary of Results 6 Discussion 6.1 Research Contributions 6.2 Recommendations for Future Teleconsulting Application Development 6.3 Limitations 7 Conclusion References Managing My Bladder Dictates My Daily Routines – A Model for Design and Adoption of mHealth in Lower Urinary Tract Symptoms Management 1 Introduction 2 Background 3 Methodology 3.1 A Literature Review to Build the Ex-anteModel 3.2 Action Design Research to Build the Ex-PostModel 4 Results 5 Discussion References Let’s Get Engaged: On the Evidence of Patient Engagement Tools and Their Integration in Patient Pathways 1 Introduction 2 Method 2.1 Preliminary Study on Patient Engagement Tools 2.2 Literature Review on the Evidence of Patient Engagement Tools 3 Results 3.1 Evidence-Based Patient Engagement Tools 3.2 Representation and Utilization of Patient Engagement Tools in Patient Pathways 4 Conclusion and Discussion References Pathway Supporting Health Information Systems: Interdisciplinary Goal Integration - A Review 1 Introduction 2 Search Strategy and Amount of Analysis 3 Discussion of the Search Strategy 4 Content Analysis and Evaluation Alternatives References A Feedback Information System for Improving Hand Hygiene on a Personal and Organizational Level 1 Introduction 2 Related Work on EHHMS 3 Methodology 3.1 Barriers of Adoption for Previous EHHMS 3.2 Requirements for Our Feedback Information System 3.3 System Architecture of Our Feedback Information System 4 Conclusion and Outlook References Digital Retail Introduction to the WI2021 Track: Digital Retail 1 Track Description 2 Research Articles 2.1 Discovering Geographical Patterns of Retailers’ Locations for Successful Retail in City Centers (Philipp zur Heiden, Daniel Winter) 2.2 E-Service Touchpoints for Jewelry Retailers: Customers’ Perceptions of a Digital Sales Desk (Cara Michelle Pfabe, Benjamin Barann, Ann-Kristin Cordes, Andreas Hermann, Torsten Gollhardt) 2.3 Local Retail Under Fire: Local Shopping Platforms Revisited Pre and During the Corona Crisis (Sören Bärsch, Lars Bollweg, Peter Weber, Tim Wittemund, Valerie Wulfhorst) 2.4 Towards the Digital Self-Renewal of Retail: The Generic Ecosystem of the Retail Industry (Timo Phillip Böttcher, Lukas Rickling, Kristina Gmelch, Jörg Weking, Helmut Krcmar) 2.5 The Effect of Personality Traits and Gender Roles on Consumer Channel Choices (Dennis Hummel, Tobias Vogel, Alexander Mädche) Discovering Geographical Patterns of Retailers’ Locations for Successful Retail in City Centers 1 Introduction 2 Theoretical Concepts: City Centers and Machine Learning 3 Research Method 4 Results and Discussion 5 Conclusion References E-Service Touchpoints for Jewelry Retailers: Customers’ Perceptions of a Digital Sales Desk 1 Introduction 2 A Digital Sales Desk that Supports the Sale of Watches 3 Research Model and Hypotheses Development 4 Method 5 Results 5.1 Sample Characteristics and E-Service Touchpoint Preferences. 5.2 Results Concerning the Measurement and Structural Model 6 Discussion 7 Conclusion References Local Retail Under Fire: Local Shopping Platforms Revisited Pre and During the Corona Crisis 1 Introduction 2 Background: Local Shopping Platforms 2.1 Definition of Local Shopping Platforms 2.2 Types of LSPs 2.3 Categories of Services on LSPs 3 Analysis 3.1 Development of LSPs: Methodology 3.2 Development of LSPs: Sample of the Content Analysis 3.3 Development of LSPs: Pre-test and Coding of the Content Analysis 3.4 Development of LSPs: Intercoder Reliability of the Content Analysis 3.5 Corona-Effects: Methodology and Questionnaire of the Telephone Interviews 3.6 Corona-Effects: Sample and Documentation of the Telephone Interviews 4 Results 4.1 Results Content Analysis: Development of LSPs Since 2016 4.2 Results of the Telephone Interviews: Corona-Effects 5 Conclusion 5.1 Discussion 5.2 Practical Implications 5.3 Limitations and Directions for Future Research References Towards the Digital Self-renewal of Retail: The Generic Ecosystem of the Retail Industry 1 Introduction 2 Theoretical Background 3 Research Approach 4 Preliminary Results 5 Contributions and Future Research References The Effect of Personality Traits and Gender Roles on Consumer Channel Choices 1 Introduction 2 Related Work and Theoretical Foundations 2.1 Determinants and Models of Channel Choices 2.2 Personality Traits and Gender Roles 2.3 Personality Traits and Gender Roles in E-Commerce Environments 3 Hypothesis Development 3.1 Replication of Basic Theoretical Framework 3.2 Personality Traits as Antecedent of the Basic Theoretical Framework 3.3 Gender Roles as Antecedent of the Basic Theoretical Framework. 4 Research Methodology 4.1 Experiment Design and Experiment Material 4.2 Measurements 4.3 Data Analysis 5 Results 5.1 Descriptive Analysis 5.2 Measurement Model, Construct Reliability and Validity 5.3 Structural Model Assessment 6 Discussion 7 Conclusion References Digital Services and Smart Product-Service Systems Introduction to the WI2021 Track: Digital Services and Smart Product-Service Systems 1 Track Description 2 Research Articles 2.1 Becoming a Product-Service System Provider – A Maturity Model for Manufacturers (Häckel, Huber, Stahl & Stöter) 2.2 Combining Methods for the Design of Digital Services in Practice: Experiences from a Predictive Costing Service (Richter & Anke) 2.3 A Software Ecosystem for the Development of Digital Service Design Tools: A Conceptual Framework (Sengewald, Jalowski & Schymanietz) 2.4 Requirements for Augmented Reality Solutions for Safety-Critical Services – The Case of Water Depth Management in a Maritime Logistics Hub (Osterbrink, Bräker, Semmann & Wiesche) Becoming a Product-Service System Provider – A Maturity Model for Manufacturers 1 Introduction 2 Theoretical Background and Related Work 2.1 Product-Service Systems 2.2 Organizational Capabilities and Maturity Models 2.3 Related MMs in the Field of PSS 3 Research Methodology and Development Process 4 Product-Service Systems Maturity Model 5 Pre-evaluation 6 Conclusion and Outlook References Combining Methods for the Design of Digital Services in Practice: Experiences from a Predictive Costing Service 1 Introduction 2 Conceptual Foundation 3 Preparing the Action Design Research Project 3.1 Problem Formulation 3.2 Introduction of Case 3.3 Project Setup and Process Model 4 Application and Evaluation of Methods 4.1 Iteration I: Identify Innovation Potentials 4.2 Iteration II: Idea Assessment and Follow-Up Decision 4.3 Iteration III: Elaborate Customer Assumptions 4.4 Iteration IV: Complete the Value Proposition 4.5 Iteration V: Design the Service Concept 5 Discussion and Formalization of Learning 6 Conclusion References A Software Ecosystem for the Development of Digital Service Design Tools: A Conceptual Framework 1 Introduction 2 Theoretical Background 2.1 Digital-Enabled Service Design 2.2 Development of An Software Ecosystem for Digital-Enabled Service Design 3 Research Design 4 Conceptual Framework 5 Artefact Evaluation 6 Discussion 7 Conclusion 7.1 Contribution 7.2 Limitations 7.3 Directions for Future Research References Requirements for Augmented Reality Solutions for Safety-Critical Services – The Case of Water Depth Management in a Maritime Logistics Hub 1 Introduction 2 Related Work 3 Methodology 4 Use Case of Water Depth Management in a Harbor Environment 4.1 Augmentability of the Use Case 4.2 Requirements for AR Solutions 5 Discussion 6 Conclusion References Co-creating Value in B2B Platform Ecosystems – Towards a Deeper Understanding of the Emergence and Nature of Actor Engagement 1 Introduction 2 Fundamentals 3 Research Approach 4 Initial Findings 5 Outlook and Conclusion References Digitisation and Society - Even in Times of Corona Introduction to the WI2021 Track: Digitalization and Society – Even in Times of Corona 1 Track Description 2 Research Articles The Role of Fear and Trust When Disclosing Personal Data to Promote Public Health in a Pandemic Crisis 1 Introduction 2 Theoretical Background and Research Model 3 Method 4 Data Analysis and Results 5 Discussion 6 Conclusion References It’s Not that Bad! Perceived Stress of Knowledge Workers During Enforced Working from Home Due to COVID-19 1 Introduction 2 Theoretical Background 2.1 (Enforced) Working From Home and Stress 2.2 Psychological Detachment 2.3 Communication Overload 3 Method 3.1 Procedure and Participants 3.2 Measures 3.3 Analysis 4 Results 4.1 Descriptive Statistics 4.2 Hypotheses Testing 4.3 Qualitative Analysis 5 Discussion 5.1 Children at Home and Social Norms at Work 5.2 Outeraction and Individual Focus Time 6 Limitations and Future Research 7 Conclusion References Designing Online Platforms for Cultural Participation and Education: A Taxonomic Approach 1 Introduction 2 Research Background 3 Research Design 4 Taxonomy of Digital Cultural Participation and Education 5 Demonstration and Evaluation 6 Discussion 7 Conclusion References Challenges of the Digital Transformation – Comparing Nonprofit and Industry Organizations 1 Introduction 2 Theoretical Foundations 3 Method and Research Process 4 Presentation of Results 4.1 Organizational Barriers 4.2 Individual Barriers 4.3 Technical Barriers 4.4 External Barriers 5 Development of the Theoretical Framework and Discussion 6 Contributions and Limitations References Understanding Pandemic Dashboard Development: A Multi-level Analysis of Success Factors 1 Introduction 2 Related Work 3 Research Approach 4 Results 4.1 Literature Analysis 4.2 Dashboard Analysis 5 Discussion, Limitations and Future Work References The Impact of Digitizing Social Networks on Refugee Decision Making – The Journey to Germany 1 Introduction: Refugee Social Networks 2 Related Work 2.1 Social Capital to Support Migration Decision Making 2.2 ICT as a Medium to Support the Migration Journey 3 Methodology 4 Empirical Insights: The Benefits of Digitized Social Networks 4.1 Information Gathering 4.2 Service Consumption on the Move 4.3 Understanding Relevant Procedures and Systems 4.4 Content Creation and Service Provisioning 5 Discussion 6 Summary References Smart City and E-Government Introduction to the WI2021 Track: Smart City and E-Government 1 Track Description 2 Research Articles Reference How Could Smart Cities Use Data? – Towards a Taxonomy of Data-Driven Smart City Projects 1 Introduction 2 Related Work 2.1 Smart Cities 2.2 Dimensions of Smart Cities 3 Methodology 4 Taxonomy 4.1 Development Stages 4.2 Taxonomy for Data-Driven Smart City Projects 4.3 Evaluation 5 Discussion and Conclusion References Towards Sustainable Transport: A Strategic Decision Support System for Urban Logistics Operations 1 Introduction 2 Related Work 3 Research Approach 4 DSS Prototype for Urban Logistics 4.1 Creating the Database 4.2 Integral Expert System 4.3 The Web-Based DSS Prototype 5 Case Study and Discussion 6 Limitations and Future Research 7 Conclusions References Preparing for an Uncertain Future: South Westphalia City Scenarios 2030 1 Introduction 2 Problem and Research Questions 3 Theoretical Grounding 3.1 Scenario Development 3.2 Scenario Management 3.3 Action Design Research Framework 4 South Westphalia City Scenarios 2030 4.1 Process Preparation 4.2 Phase 1 – Scenario Field Analysis 4.3 Phase 2 – Scenario Prognostics 4.4 Phase 3 – Scenario Development 5 Interpretation of Results 5.1 Scenario Communication 5.2 Scenario Assessment 6 Conclusion References What Do We Really Need? A Systematic Literature Review of the Requirements for Blockchain-Based E-government Services 1 Introduction 2 E-government and Blockchain Technology 3 Method 4 Results 4.1 Descriptive Findings of Selected Articles 4.2 Requirements of Blockchain-Based G2C E-Government Services 5 Discussion 6 Conclusion References Explainable Artificial Intelligence (XAI) Supporting Public Administration Processes – On the Potential of XAI in Tax Audit Processes 1 Introduction 2 Conceptual Foundations and Related Work 2.1 Artificial Intelligence and Public Administrations 2.2 XAI and Its Necessity in Public Administration 3 On the Potential of XAI in Tax Audit Processes 3.1 Motivation and Case Context 3.2 Issues 3.3 Solution: XAI-Driven Intelligent Decision Support Systems 4 Discussion 5 Conclusion References General Track - Innovative, Emerging and Interdisciplinary Topics Introduction to the WI2021 Track: General Track – Innovative, Emerging and Interdisciplinary Topics 1 Track Description 2 Research Articles Many Hands Make Light Work: The Influence of Organizational Culture on Idea Platform Implementation 1 Introduction 2 Theoretical Background 2.1 IT-Enabled Crowdsourcing for Innovation 2.2 Organizational Culture 3 Research Model 3.1 Hypothesis Development 3.2 Data Collection, Research Design and Measurements 3.3 Data Analysis 4 Results 5 Discussion 6 Limitations and Future Research References Data Strategy Development: A Taxonomy for Data Strategy Tools and Methodologies in the Economy 1 Introduction 2 Theoretical Foundation 2.1 Data Strategy 2.2 Digital Strategy 2.3 IT-Strategy 3 Research Design 3.1 Methodology by Nickerson 3.2 Taxonomy Development Process 4 Results 4.1 Dimensions and Characteristics 4.2 Application of the Data Strategy Tool Taxonomy 5 Discussion, Implications and Further Research References Designing an Adaptive Empathy Learning Tool 1 Introduction 2 Theoretical Background 2.1 Empathy Learning 2.2 Technology-Based Learning Systems for Empathy Skills 2.3 Cognitive Dissonance as a Kernel Theory for Individual Learning 3 Research Methodology 4 Designing the Artifact 5 Proof-of-Concept Evaluation of Initial Version 6 Discussion and Conclusion References Opening the Minds of Upper Secondary School Students for Business Informatics: An Exploratory Study and an Outline for a Dedicated Teaching Program 1 Motivation and Objectives 2 Current Status: Secondary School Subjects and First-Year-Student Numbers 3 Related Work 4 Exploratory Study: Perceptions and Misperceptions About BI 4.1 Classification of Answer Statements 4.2 Discussion of Survey Results and Requirements for a Teaching Program 5 A Case Study Based Teaching Approach 5.1 Role of the Case Method in Teaching and Requirements for Success 5.2 Case Study Teaching Program: “Digitalization in classes at Konrad-Adenauer-Gymnasium” 5.3 Preliminary Evaluation through Practical Experience 6 Conclusions and Future Work References Creating the Virtual: The Role of 3D Models in the Product Development Process for Physical and Virtual Consumer Goods 1 Introduction 2 Methodology 2.1 Search 2.2 Inclusion Criteria 2.3 Coding 3 Results 3.1 Manufacturing and Retail Firms 3.2 Virtual World and Game Developers 4 Discussion and Implications 4.1 Virtual Assets 4.2 Non-functional Attributes 4.3 User Integration 5 Limitations and Future Research References Designing a Decision Support Tool to Improve the Recylability of Plastic Products 1 Motivation 2 Related Work 3 Research Objective and Proposed Methodology 4 Initial Results 5 Outlook and Contribution References Towards IoT Standards Interoperability: A Tool-Assisted Approach 1 Introduction 2 Related Work 3 Methodology 4 Current Stage and Outlook References Methods, Theories and Ethics in Business Informatics Introduction to the WI2021 Track: Methods, Theories and Ethics in Information System Research 1 Track Description 2 Research Articles 2.1 Design of Goal-Oriented Artifacts from Morphological Taxonomies: Progression from Descriptive to Prescriptive Design Knowledge (Frederik Moeller, Hendrik Hasse, Can Azkan, Hendrik van der Valk and Boris Otto) 2.2 Ethical Design of Conversational Agents: Towards Principles for a Value-Sensitive Design (Thiemo Wambsganss, Anne Hoech, Naim Zierau and Matthias Soellner) 2.3 On Your Mark, Ready, Search: A Framework for Structuring Literature Search Strategies in Information Systems (Thorsten Schoormann, Dennis Behrens, Michael Fellmann and Ralf Knackstedt) Design of Goal-Oriented Artifacts from Morphological Taxonomies: Progression from Descriptive to Prescriptive Design Knowledge 1 Introduction 2 Background 2.1 Morphological Taxonomies 2.2 Design Principles 3 Bridging the Gap Between Taxonomies and Design Principles 3.1 Domain Constructs 3.2 Knowledge Transformation 3.3 Artifact Transformation 3.4 Synthesis 4 Scenario-Based Illustration 5 Contributions, Limitations, Outlook References Ethical Design of Conversational Agents: Towards Principles for a Value-Sensitive Design 1 Introduction 2 Theoretical Background 2.1 Value-Sensitive Design of Conversational Agents 2.2 Social Response Theory as a Lens for Value-Sensitive IS Design 3 Research Methodology 4 Deriving Design Knowledge 4.1 Step 2: Deriving Requirements from Scientific Literature 4.2 Step 3: Deriving Requirements from User Interviews 4.3 Step 4: Deriving Preliminary Design Principles 4.4 Step 5: Expert-Based Evaluation of Design Principles 5 Discussion and Conclusion References On Your Mark, Ready, Search: A Framework for Structuring Literature Search Strategies in Information Systems 1 Introduction and Problem Awareness 2 Research Background: Searching for Literature 3 Research Design: A Design Science Study 3.1 Justification and Overview of Design 3.2 Iteration 1 – Initial Search Canvas 3.3 Iteration 2 – Refined Search Canvas 4 Iteration 1 – Initial Search Canvas 4.1 Building the Initial Search Canvas 4.2 Surveying Master Students (Qual. Evaluation of Initial Search Canvas) 4.3 Analyzing A/B-tests (Quant. Evaluation of Initial Search Canvas) 5 Iteration 2 – Refined Search Canvas 5.1 Refining the ‘Search Canvas’ 5.2 Exemplary Guiding Questions 5.3 Demonstrating the Applicability 6 Discussion and Conclusion References Author Index