Information Technology Project Management

Cover Page......Page 2 Title Page......Page 3 Copyright Page......Page 4 Dedication......Page 6 Preface......Page 7 New to the Ninth Edition......Page 9 Exercises, Running Cases, Templates, and Sample Documents......Page 10 Organization and Content......Page 12 Global Issues......Page 13 Test Banks in Cognero......Page 14 IT Project Management MindTap......Page 15 Acknowledgments......Page 16 About the Author......Page 19 Learning Objectives......Page 20 Introduction......Page 21 What Is a Project?......Page 23 Examples of IT Projects......Page 24 Project Attributes......Page 26 Project Constraints......Page 27 What Is Project Management?......Page 29 Project Stakeholders......Page 30 Project Management Knowledge Areas......Page 31 Project Management Tools and Techniques......Page 32 Project Success......Page 37 Programs......Page 40 Project Portfolio Management......Page 41 Organizational Project Management......Page 44 Project Manager Job Description......Page 46 Suggested Skills for Project Managers......Page 48 PMI Talent Triangle® and the Importance of Leadership Skills......Page 50 Careers for IT Project Managers......Page 53 History of Project Management......Page 54 The Project Management Institute......Page 58 Project Management Certification......Page 59 Ethics in Project Management......Page 61 Project Management Software......Page 62 Chapter Review......Page 64 Chapter Summary......Page 65 Quick Quiz......Page 66 Exercises......Page 69 Key Terms......Page 70 Learning Objectives......Page 72 A Systems View of Project Management......Page 73 What Is a Systems Approach?......Page 74 The Three-Sphere Model for Systems Management......Page 75 The Four Frames of Organizations......Page 76 Organizational Structures......Page 79 Organizational Culture......Page 82 Focusing on Stakeholder Needs......Page 84 The Importance of Top Management Commitment......Page 86 The Need for Organizational Commitment to Information Technology......Page 87 The Need for Organizational Standards......Page 88 Project Life Cycle......Page 89 Product Life Cycles......Page 90 The Importance of Project Phases and Management Reviews......Page 93 Characteristics of IT Project Team Members......Page 95 Recent Trends Affecting Information Technology Project Management......Page 96 Globalization......Page 97 Outsourcing......Page 98 Virtual Teams......Page 99 The Manifesto for Agile Software Development......Page 102 Scrum......Page 103 Agile, the PMBOK® Guide, and a New Certification......Page 104 Chapter Review......Page 106 Chapter Summary......Page 107 Discussion Questions......Page 108 Quick Quiz......Page 109 Exercises......Page 111 Key Terms......Page 112 Learning Objectives......Page 114 Project Management Process Groups......Page 115 Mapping the Process Groups to the Knowledge Areas......Page 120 Developing an IT Project Management Methodology......Page 122 Case Study 1: JWD Consulting’s Project Management Intranet Site Project (Predictive Approach)......Page 125 Pre-Initiation Tasks......Page 126 Initiating......Page 131 Identifying Project Stakeholders......Page 132 Drafting the Project Charter......Page 133 Holding a Project Kick-Off Meeting......Page 135 Project Planning......Page 136 Project Execution......Page 149 Project Monitoring and Controlling......Page 155 Project Closing......Page 159 Scrum Roles, Artifacts, and Ceremonies......Page 163 Project Pre-Initiation and Initiation......Page 167 Planning......Page 168 Monitoring and Controlling......Page 171 Closing......Page 173 Templates by Process Group......Page 174 Chapter Review......Page 177 Chapter Summary......Page 178 Quick Quiz......Page 179 Exercises......Page 182 Key Terms......Page 183 Learning Objectives......Page 185 What is Project Integration Management?......Page 186 Strategic Planning......Page 190 Identifying Potential Projects......Page 192 Aligning IT with Business Strategy......Page 193 Methods for Selecting Projects......Page 195 Categorizing IT Projects......Page 196 Performing Financial Analyses......Page 197 Net Present Value Analysis......Page 198 Payback Analysis......Page 202 Using a Weighted Scoring Model......Page 204 Developing a Project Charter......Page 206 Developing a Project Management Plan......Page 211 Project Management Plan Contents......Page 212 Using Guidelines to Create Project Management Plans......Page 213 Coordinating Planning and Execution......Page 215 Providing Strong Leadership and a Supportive Culture......Page 216 Capitalizing on Product, Business, and Application Area Knowledge......Page 217 Project Execution Tools and Techniques......Page 218 Managing Project Knowledge......Page 219 Monitoring and Controlling Project Work......Page 220 Performing Integrated Change Control......Page 222 Change Control on IT Projects......Page 223 Change Control System......Page 224 Closing Projects or Phases......Page 227 Using Software to Assist in Project Integration Management......Page 229 Considerations for Agile/Adaptive Environments......Page 230 Chapter Review......Page 232 Chapter Summary......Page 233 Quick Quiz......Page 234 Exercises......Page 237 Running Case......Page 238 Tasks......Page 240 Key Terms......Page 241 Learning Objectives......Page 243 What is Project Scope Management?......Page 244 Planning Scope Management......Page 245 Collecting Requirements......Page 248 Defining Scope......Page 252 Creating the Work Breakdown Structure......Page 256 Using Guidelines......Page 262 The Top-Down and Bottom-Up Approaches......Page 263 Mind Mapping......Page 264 The WBS Dictionary......Page 267 Advice for Creating a WBS and a WBS Dictionary......Page 268 Validating Scope......Page 269 Suggestions for Improving User Input......Page 272 Suggestions for Reducing Incomplete and Changing Requirements......Page 273 Using Software to Assist in Project Scope Management......Page 275 Considerations for Agile/Adaptive Environments......Page 276 Chapter Review......Page 278 Chapter Summary......Page 279 Quick Quiz......Page 280 Exercises......Page 283 Running Case......Page 284 Tasks......Page 285 Key Terms......Page 286 Learning Objectives......Page 288 The Importance of Project Schedules......Page 289 Planning Schedule Management......Page 292 Defining Activities......Page 293 Dependencies......Page 296 Network Diagrams......Page 297 Estimating Activity Durations......Page 301 Developing the Schedule......Page 303 Gantt Charts......Page 304 Adding Milestones to Gantt Charts......Page 305 Using Tracking Gantt Charts to Compare Planned and Actual Dates......Page 307 Critical Path Method......Page 308 Calculating the Critical Path......Page 309 Growing Grass Can Be on the Critical Path......Page 310 Using Critical Path Analysis to Make Schedule Trade-Offs......Page 311 Using the Critical Path to Shorten a Project Schedule......Page 313 Critical Chain Scheduling......Page 314 Program Evaluation and Review Technique (PERT)......Page 318 Agile and Schedule Management......Page 319 Controlling the Schedule......Page 320 Reality Checks on Scheduling and the Need for Discipline......Page 321 Using Software to Assist in Project Schedule Management......Page 322 Words of Caution on Using Project Management Software......Page 324 Considerations for Agile/Adaptive Environments......Page 325 Chapter Review......Page 327 Chapter Summary......Page 328 Discussion Questions......Page 329 Quick Quiz......Page 330 Exercises......Page 332 Running Case......Page 335 Key Terms......Page 336 Learning Objectives......Page 339 The Importance of Project Cost Management......Page 340 What Is Cost?......Page 341 What Is Project Cost Management?......Page 342 Basic Principles of Cost Management......Page 343 Estimating Costs......Page 349 Types of Cost Estimates......Page 350 Cost Estimation Tools and Techniques......Page 352 Typical Problems with IT Cost Estimates......Page 353 How to Develop a Cost Estimate and Basis of Estimates......Page 354 Determining the Budget......Page 361 Earned Value Management......Page 364 Project Portfolio Management......Page 371 Using Project Management Software to Assist in Project Cost Management......Page 372 Considerations for Agile/Adaptive Environments......Page 374 Chapter Review......Page 375 Discussion Questions......Page 376 Quick Quiz......Page 377 Exercises......Page 380 Running Case......Page 381 Tasks......Page 382 Key Terms......Page 383 Learning Objectives......Page 385 The Importance of Project Quality Management......Page 386 What Is Project Quality Management?......Page 388 Planning Quality Management......Page 390 Managing Quality......Page 393 Tools and Techniques for Quality Control......Page 395 Statistical Sampling......Page 403 Six Sigma......Page 404 How Is Six Sigma Quality Control Unique?......Page 406 Six Sigma and Project Selection and Management......Page 407 Six Sigma and Statistics......Page 408 Testing......Page 410 Modern Quality Management......Page 412 Deming and His 14 Points for Management......Page 413 Juran and the Importance of Top Management Commitment to Quality......Page 414 Crosby and Striving for Zero Defects......Page 415 Feigenbaum and Workers’ Responsibility for Quality......Page 416 ISO Standards......Page 417 Leadership......Page 418 The Cost of Quality......Page 419 The Impact of Organizational Influences, and Workplace Factors on Quality......Page 421 Expectations and Cultural Differences in Quality......Page 422 Software Quality Function Deployment Model......Page 423 Capability Maturity Model Integration......Page 424 Project Management Maturity Models......Page 425 Using Software to Assist in Project Quality Management......Page 426 Considerations for Agile/Adaptive Environments......Page 427 Chapter Review......Page 428 Chapter Summary......Page 429 Quick Quiz......Page 430 Exercises......Page 433 Running Case......Page 434 Key Terms......Page 435 Learning Objectives......Page 438 The Global IT Workforce......Page 439 Implications for the Future of IT Human Resource Management......Page 440 What Is Project Resource Management?......Page 443 Maslow’s Hierarchy of Needs......Page 445 Herzberg’s Motivation-Hygiene Theory......Page 447 McGregor’s Theory X and Theory Y......Page 449 Influence and Power......Page 450 Covey and Improving Effectiveness......Page 453 Emotional Intelligence......Page 456 Leadership......Page 457 Developing the Resource Management Plan and Team Charter......Page 458 Project Organizational Charts......Page 459 Responsibility Assignment Matrices......Page 462 Staffing Management Plans and Resource Histograms......Page 463 Team Charters......Page 464 Estimating Activity Resources......Page 465 Resource Assignment......Page 466 Resource Loading......Page 468 Resource Leveling......Page 470 Developing the Project Team......Page 472 Training......Page 473 The Myers-Briggs Type Indicator......Page 474 The Social Styles Profile......Page 476 DISC Profile......Page 477 Tools and Techniques for Managing Project Teams......Page 479 General Advice on Managing Teams......Page 481 Using Software to Assist in Resource Management......Page 483 Considerations for Agile/Adaptive Environments......Page 484 Chapter Review......Page 485 Chapter Summary......Page 486 Discussion Questions......Page 488 Quick Quiz......Page 489 Exercises......Page 491 Running Case......Page 492 Key Terms......Page 494 Learning Objectives......Page 496 The Importance of Project Communications Management......Page 497 Focusing on Group and Individual Communication Needs......Page 499 Formal and Informal Methods for Communicating......Page 501 Distributing Important Information in an Effective and Timely Manner......Page 502 Setting the Stage for Communicating Bad News......Page 503 Determining the Number of Communication Channels......Page 504 Planning Communications Management......Page 506 Managing Communications......Page 508 Using Technology to Enhance Information Creation and Distribution......Page 509 Selecting the Appropriate Communication Methods and Media......Page 510 Reporting Performance......Page 513 Monitoring Communications......Page 514 Developing Better Communication Skills......Page 515 Running Effective Meetings......Page 517 Using E-Mail, Instant Messaging, Texting, Kanban Boards, and Collaborative Tools Effectively......Page 519 Using Templates for Project Communications......Page 522 Using Software to Assist in Project Communications......Page 528 Considerations for Agile/Adaptive Environments......Page 531 Chapter Review......Page 533 Chapter Summary......Page 534 Quick Quiz......Page 535 Exercises......Page 538 Running Case......Page 540 Key Terms......Page 541 Learning Objectives......Page 543 The Importance of Project Risk Management......Page 544 Planning Risk Management......Page 552 Common Sources of Risk on IT Projects......Page 554 Identifying Risks......Page 557 Suggestions for Identifying Risks......Page 558 The Risk Register......Page 560 The Risk Report......Page 562 Using Probability/Impact Matrixes to Calculate Risk Factors......Page 563 Top Ten Risk Item Tracking......Page 565 Performing Quantitative Risk Analysis......Page 567 Decision Trees and Expected Monetary Value......Page 568 Simulation......Page 569 Sensitivity Analysis......Page 572 Planning Risk Responses......Page 573 Monitoring Risks......Page 576 Considerations for Agile/Adaptive Environments......Page 577 Chapter Review......Page 579 Chapter Summary......Page 580 Discussion Questions......Page 581 Quick Quiz......Page 582 Exercises......Page 584 Running Case......Page 586 Key Terms......Page 587 Learning Objectives......Page 589 The Importance of Project Procurement Management......Page 590 Planning Procurement Management......Page 596 Types of Contracts......Page 597 Make-or-Buy Analysis......Page 602 Procurement Management Plan......Page 603 Statement of Work......Page 604 Procurement or Bid Documents......Page 605 Examples from a Real RFP......Page 607 Source Selection Criteria......Page 610 Conducting Procurements......Page 611 Controlling Procurements......Page 614 Using Software to Assist in Project Procurement Management......Page 616 Considerations for Agile/Adaptive Environments......Page 618 Chapter Review......Page 620 Chapter Summary......Page 621 Discussion Questions......Page 622 Quick Quiz......Page 623 Exercises......Page 625 Running Case......Page 626 Key Terms......Page 627 Learning Objectives......Page 629 The Importance of Project Stakeholder Management......Page 630 Identifying Stakeholders......Page 632 Planning Stakeholder Engagement......Page 637 Managing Stakeholder Engagement......Page 639 Monitoring Stakeholder Engagement......Page 642 Using Software to Assist in Project Stakeholder Management......Page 644 Considerations for Agile/Adaptive Environments......Page 646 Chapter Review......Page 648 Discussion Questions......Page 649 Quick Quiz......Page 650 Exercises......Page 652 Running Case......Page 653 Key Terms......Page 654