Information and Communication Technologies in Tourism: Proceedings of the International Conference in Innsbruck, Austria, 1996 (Springer Computer Science)

For the third time now, experts in tourism from all over the world come to Innsbruck in order to exchange ideas, inform themselves and others about current developments and build a network of personal relations. The main topics of ENTER 96 are business engineering and standardisation, covering a wide area of subjects like the redesign of touristic products and the processes of their production. This covers, however, not only single business processes but also the entire value chain in tourism, ending up in redesign of distribution channel and changing relations among principals, tour operators, travel agents and customers. Standardisation increasingly becomes a prerequisite for interorganisational coordination and cooperation, EDI is slowly being introduced in tourism and Internet related standards like HTML and VRML. will have a major impact on the future development of electronic distribution platforms for services in tourism. As the proceedings underscore, ENTER has been established as an international platform for scientific and practical discourse on Information and Communication Technologies in Tourism. The close interdisciplinary link between technological and economic questions in tourism opens up new, promising threads for applied research and development likewise. Front Matter....Pages I-XII A Personal Travel Assistant for Holiday Selection — A Learning Interface Agent Approach....Pages 1-10 IMTAS: Intelligent Multimedia Travel Agent System....Pages 11-17 A Software Bench for the Production of Multimedia Tourism Applications....Pages 18-28 Clustering in object-oriented distributed system integrating multimedia resources....Pages 29-36 Integration of multimedia and spatial data in an authoring system for building tourism applications....Pages 37-41 Why is space a slippery concept for information systems designers? Towards a definition of spatial information primitives for the tourism information base.....Pages 42-50 The lost tourist in a cross border region, asking for alignment of information architectures....Pages 51-59 An Electronic Product Catalog for Distributed Environments....Pages 60-69 Design Principles of Tourist Information Systems....Pages 70-77 Interfacing WWW with Distributed Database Applications in the Field of Tourism....Pages 78-85 Client satisfaction measurement in outsourcing situations....Pages 86-95 Information Technology Adoption by Midwest United States Travelers....Pages 96-104 Case Study of Implementation of Information System in Tourism....Pages 105-112 The IT-enabled extended enterprise, applications in the tourism industry....Pages 113-120 Travel information kiosks in network — prestige or profit? A preliminary study of a Norwegian system in operation....Pages 121-130 Information and telecommunication technologies as a strategic tool for tourism enhancement at destination regions....Pages 131-142 The travel industry as part of the National Information Network in Norway....Pages 143-150 The changing value of travel agents in tourism networks: towards a network design perspective....Pages 151-159 Barriers to Implementing Quality Management in Hong Kong’s Hotels....Pages 160-167 Public Tourist Information Offices as Booking-Centres for Accommodation....Pages 168-179 Last-Minute Booking based on Internet in Norway....Pages 180-187 Broadband Network in the Electronic Market place in Tourism....Pages 188-199 The Electronic Mall Bodensee as Platform for the Development of Travel Services....Pages 200-210 Application Standards for Tourism Products. Proposals for a programme of research ....Pages 211-220 Re-Engineering the Package Holiday Business....Pages 221-234 Back Matter....Pages 235-236 The proceedings of the conference ENTER - International Conference on Information and Communication Technologies in Tourism - provide an international forum for the discussion of the role of telecommunication and information systems in tourism, inform potential users and people concerned with the importance of such technologies and explain their functioning, and finally intensify the contact and the communication between researchers, system developers and users. The main topics of ENTER 96 are business engineering and standardisation, covering a wide area of subjects like the redesign of touristic products and the processes of their production. This covers, however, not only single business processes but the entire value chain in tourism, ending up in redesign of distribution channel and changing relations among principals, tour operators, travel agents and customers.