Information and Communication Technologies in Tourism 2017 : Proceedings of the International Conference in Rome, Italy, January 24-26, 2017

This book presents state-of-the-art research into the application of information and communication technologies to travel and tourism. The range of topics covered is broad, encompassing digital marketing and social media, mobile computing and web design, semantic technologies and recommender systems, augmented and virtual reality, electronic distribution and online travel reviews, MOOC and eLearning, eGovernment, and the sharing economy. There is a particular focus on the development of digital strategies, the impact of big data, and the digital economy. In addition to the description of research advances and innovative ideas, readers will find a number of informative industrial case studies. The contents of the book are based on the 2017 ENTER eTourism conference, held in Rome. The volume will be of interest to all academics and practitioners who wish to keep abreast of the latest developments in eTourism. Front Matter....Pages i-xvi Front Matter....Pages 1-1 Ontology-Based Matchmaking to Provide Personalized Recommendations for Tourists....Pages 3-16 A Chat-Based Group Recommender System for Tourism....Pages 17-30 Extending the Schema.org Vocabulary for More Expressive Accommodation Annotations....Pages 31-41 Reviewing Geotagging Research in Tourism....Pages 43-58 Localization of National Tourism Organizations Websites: The Case of ETC Members....Pages 59-71 Researching Individual Satisfaction with Group Decisions in Tourism: Experimental Evidence....Pages 73-85 Front Matter....Pages 87-87 From Floating to Leading: The Transformation of Digital Marketing Capabilities Through ICT Uptake in Tourism SMEs....Pages 89-100 Entrepreneurship in the Contemporary Tourism Ecosystem: The Case of Incoming Tour Operators in Taiwan....Pages 101-113 Spill-over Effects of Online Consumer Reviews in the Hotel Industry....Pages 115-127 Assessing the Performance of a Tourism MOOC Using the Kirkpatrick Model: A Supplier’s Point of View....Pages 129-142 Front Matter....Pages 143-143 Strategic Visitor Flows (SVF) Analysis Using Mobile Data....Pages 145-157 Structural Implications of Destination Value System Networks....Pages 159-171 An Integrative Model of the Pursuit of Happiness and the Role of Smart Tourism Technology: A Case of International Tourists in Seoul....Pages 173-186 Big Data as Input for Predicting Tourist Arrivals....Pages 187-199 Front Matter....Pages 201-201 Measuring the Media Effects of a Tourism-Related Virtual Reality Experience Using Biophysical Data....Pages 203-215 To Catch Them All—The (Un)intended Consequences of Pokémon GO on Mobility, Consumption, and Wellbeing....Pages 217-227 Virtual Reality and Attitudes Toward Tourism Destinations....Pages 229-239 An Afternoon at the Museum: Through the Lens of Augmented Reality....Pages 241-254 Technology Acceptance of Virtual Reality for Travel Planning....Pages 255-268 Front Matter....Pages 269-269 Managing Business Travellers’ Use of Mobile Travel Applications....Pages 271-283 Front Matter....Pages 269-269 The Future of Wearable Devices On-Site: A Scenario Technique Approach....Pages 285-299 Copy and Paste for Hotel Mobile Websites? Or: The Power of Screen Sizes....Pages 301-315 Psychological Antecedents of Smartphone Users’ Behaviour Along the Mobile Customer Journey....Pages 317-330 Validation of a Gamified Mobile Experience by DMOs....Pages 331-343 Front Matter....Pages 345-345 (Dis)Connectivity in the Travel Context: Setting an Agenda for Research....Pages 347-359 Impact of Destination Promotion Videos on Perceived Destination Image and Booking Intention Change....Pages 361-375 The Impact of IT-Enabled Customer Experience Management on Service Perceptions and Performance....Pages 377-386 Key Factors in the Booking Activity Process: The Case of Self-catering in Valais, Switzerland....Pages 387-399 Determinants of Customers’ eWOM Behaviour—A System Success Perspective....Pages 401-415 Flight Cancellation Behaviour Under Mobile Travel Application: Based on the Construal Level Theory....Pages 417-430 A Closer Look at Tourist Information Search Behaviour When Travelling Abroad: What Is the Role of Online Marketing in Choice of Destination?....Pages 431-443 Channels for Searching Hotel and Travel Information....Pages 445-458 Front Matter....Pages 459-459 The Role of Humour in Driving Customer Engagement....Pages 461-474 Complementary Factors Influencing U.S. Consumers’ Intentions to Connect Their Tablets to Hotel Networks: The Roles of Hedonic Motivations, Trust, and Heuristics....Pages 475-487 Twenty-Five Years Past Vogt: Assessing the Changing Information Needs of American Travellers....Pages 489-502 Travellers and Their Joint Characteristics Within the Seven-Factor Model....Pages 503-515 Antecedents of Travellers’ Satisfaction and Purchase Intention from Social Commerce Websites....Pages 517-528 Front Matter....Pages 529-529 Management Responses on Third-Party Review Websites: A Focus on Emotions and Service Recovery....Pages 531-544 Online Reputation and Tourism Destination Competitiveness—Conceptual Model Development and Pilot Testing....Pages 545-558 “Thank You for Your Stay,” and Then What? Macau Hotels’ Responses to Consumer Online Reviews....Pages 559-569 Front Matter....Pages 529-529 A Preliminary Analysis of Relationships Between Traveller Characteristics and Hotel Review Ratings....Pages 571-580 Which Is More Important in Online Review Usefulness, Heuristic or Systematic Cue?....Pages 581-594 Authenticity and Tourism: What TripAdvisor Reviews Reveal About Authentic Travel to Marrakech....Pages 595-606 How “Bad” Are You? Justification and Normalisation of Online Deviant Customer Behaviour....Pages 607-622 Front Matter....Pages 623-623 Assessing Reliability of Social Media Data: Lessons from Mining TripAdvisor Hotel Reviews....Pages 625-638 “Don’t Let Me Think!” Chinese Adoption of Travel Information on Social Media: Moderating Effects of Self-disclosure....Pages 639-653 Do Local Residents and Visitors Express the Same Sentiments on Destinations Through Social Media?....Pages 655-668 How Was Your Trip Experience While You Were Obsessed with Social Media? The Influence of Compulsive Social Media Usage on Trip Experience....Pages 669-681 Customer Engagement in Facebook Brand Communities: Measurement and Best Practices from the Airline Industry....Pages 683-696 Influence of Social Media on Corporate Heritage Tourism Brand....Pages 697-709 An Analysis of Tweets by Local Mascot Characters for Regional Promotions, Called Yuru-Charas, and Their Followers in Japan....Pages 711-724 Front Matter....Pages 725-725 A Method to Assess Sustainable Mobility for Sustainable Tourism: The Case of the Public Bike Systems....Pages 727-739 Use of Bitcoin in Online Travel Product Shopping: The European Perspective....Pages 741-754 Attitudes Toward Autonomous on Demand Mobility System: The Case of Self-Driving Taxi....Pages 755-766 Personality Impacts on the Participation in Peer-to-Peer (P2P) Travel Accommodation Services....Pages 767-780 The Role of Authenticity in Airbnb Experiences....Pages 781-794