Information and communication technologies in tourism 2012 : proceedings of the International Conference in Helsingborg, Sweden, January 25-27, 2012

Annotation The papers presented in this volume advance the state of the art in social media and Web 2.0, electronic tourism marketing, web site and search engine optimization, technology adoption and diffusion, online communities, tourism management and decision support, eLearning, mobile technologies and applications in tourism, recommender systems, e-intermediaries and networks in tourism, customer research in e-tourism and user generated content. The volume collects research papers of prominent scholars from around the world with a disciplinary background in the fields of social or computer sciences. The book covers among the most significant topics within the study field of electronic tourism and, likewise, addresses academics and practitioners interested in latest advancements in the electronic travel and tourism domain Front Matter....Pages I-XIV Perceptions and Strategies of Hospitality and Tourism Practitioners on Social Media: An Exploratory Study....Pages 1-12 Social Media Use and Impact during the Holiday Travel Planning Process....Pages 13-24 An Assessment of Contagion on Social Networking Sites....Pages 25-35 ConTur: An Intelligent Content Management System for the Tourism Sector....Pages 36-47 Measuring Emotional States in Touristic Events: The Case of the Emocionómetro ....Pages 48-59 Analysing the Emotional Appeal of a Website through Verbal and Pictorial Stimuli....Pages 60-71 eTourism: Multimedia Brochures and Communication Chains....Pages 72-83 An Analysis of the Perceived Value of Touristic Location Based Services....Pages 84-95 A Typology of Travellers based on their Propensity to go online before, during and after the Trip....Pages 96-107 A Methodology for Building Microformats....Pages 108-119 TripAdvisor.com vs. NYCGO.com: Evaluation of Functional Components of Generalist and Specialist Tourism Websites....Pages 120-131 Hotel Information Exposure in Cyberspace: The Case of Hong Kong....Pages 132-142 Drivers of E-commerce Adoption in Egyptian Travel Agents....Pages 143-154 A Follow Up of Internet Adopters’ Use, Perceptions and Channel Preferences of Electronic Travel Services....Pages 155-166 Modelling and Comparing Malaysian Hotel Website Diffusion....Pages 167-178 Interacting with a Social Web of Smart Objects for Enhancing Tourist Experiences....Pages 179-190 Flashpacking: A Discussion of Independent Travel in a Digital World....Pages 191-202 A ‘Green Economy Tourism System’ (GETS): Architecture and Usage....Pages 203-214 eTcoMM — eTourism Communication Maturity Model. A Framework to evaluate the Maturity of a DMO when it comes to the Online Communication Management: The Case of Canton Ticino and Lombardy....Pages 215-226 Tourism Training: An Investigation of Virtual Learning Experience in the Context of a Virtual World....Pages 227-238 Potential-of-Interest Maps for Mobile Tourist Information Services....Pages 239-248 Territoriality and Consumption Behaviour with Location-Based Media....Pages 249-259 Evaluation of Mobile Augmented Reality Applications for Tourism Destinations....Pages 260-271 Digitalizing Loyalty Cards in Tourism....Pages 272-283 Evaluation of Intelligent Routes for Personalised Electronic Tourist Guides....Pages 284-295 Mobile Tourism Services and Technology Acceptance in a Mature Domestic Tourism Market: The Case of Switzerland....Pages 296-307 The New Landscape of Travel: A Comprehensive Analysis of Smartphone Apps....Pages 308-319 Recommending Hotels based on Multi-Dimensional Customer Ratings....Pages 320-331 Information Extraction for a Tourist Recommender System....Pages 332-343 Towards a Typology of Retail Cybermediation in Tourism Markets....Pages 344-355 Network Analysis of the Austrian eTourism Web....Pages 356-367 Electronic Marketing for China Outbound Tourism: Implications from Chinese Online Travellers....Pages 368-378 A study of Hospitality and Travel-Related Deals on Hong Kong Group-buying Websites....Pages 379-390 New Tools for Studying Visitor Behaviours in Museums: A Case Study at the Louvre....Pages 391-402 A New Hotel Online Reputation Framework for Ontology Learning Development....Pages 403-414 When and Where Tourists are Viewing Exhibitions: Toward Sophistication of GPS-Assisted Tourist Activity Surveys....Pages 415-425 Identification of Innovative Users for New Service Development in Tourism....Pages 426-436 Differences in Social Presence Perceptions....Pages 437-447 Factors influencing Travellers’ e-Ratings and e-Complaints about Hotel Services: Insights from an Italian Tourism Destination....Pages 448-459 Classification of Customer Reviews based on Sentiment Analysis....Pages 460-470 Monitoring and Summarization of Hotel Reviews....Pages 471-482 Destinations Similarity Based on User Generated Pictures’ Tags....Pages 483-493 What’s in a Travel Review Title?....Pages 494-505 An Empirical Study on the Relationship between Twitter Sentiment and Influence in the Tourism Domain....Pages 506-516