Information and Communication Technologies in Tourism 2009 : Proceedings of the International Conference in Amsterdam, the Netherlands, 2009

th This year the ENTER conference will be celebrated for the 16 time. Founded in 1993 as an interface between information and communication technologies on the one side and travel and tourism on the other, ENTER has steadily matured to become the world’s premier global conference in this fascinating and constantly advancing and progressing area of research and praxis. The aim and unique purpose of ENTER is to bring together practitioners from the travel and tourism industry, representatives from national and regional tourism boards, and academics and researchers from different disciplines to facilitate the exchange and joint development of new ideas, innovative approaches and advanced solutions. Therefore, research findings presented at ENTER always have a strong relationship and relevance to problems faced by the industry. Information and communication technologies have reshaped the travel and tourism industry in the last decade and new topics and corresponding challenges are evolving rapidly. The dynamic nature of tourism markets has become ever more pronounced and innovative business models like online communities continue to emerge. ENTER 2009 pays attention to this situation and the theme eTourism: dynamic challenges for travel and tourism expresses the objective to present a collection of cutting-edge academic and industrial research as well as practical applications dealing with new challenges and new ways of doing business in a rapidly changing and highly dynamic environment. Information and Communication Technologies in Tourism 2009......Page 1 ISBN 3211939709......Page 4 Preface......Page 5 Contents......Page 7 Index of Authors......Page 11 Research Programme Review Committee......Page 13 Role of Community Informatics in Heritage Tourism Development......Page 15 From Paradigmatic to Syntagmatic Communities: A Socio-Semiotic Approach to the Evolution Pattern of Online Travel Communities......Page 26 The Virtualization of Backpacker Culture......Page 38 Comparison of Deceptive and Truthful Travel Reviews......Page 49 Trust in Travel-Related Consumer Generated Media......Page 60 What is Told in Travel Blogs? Exploring Travel Blogs for Consumer Narrative Analysis......Page 71 Complaints on the Online Environment – The Case of Hong Kong Hotels......Page 82 The Impact of Online Reviews on the Choice of Holiday Accommodations......Page 95 The Importance and Use of Weblogs for Backpackers......Page 107 The Effects of Virtual Product Experience on Changing Consumers’ First Impression Bias......Page 119 Towards Risk Minimization for Novice Gamblers: A ‘Not So Expert’ System......Page 130 Building an Ontology-Based Framework for Tourism Recommendation Services......Page 142 Learning Adaptive Recommendation Strategies for Online Travel Planning......Page 155 Wireless Applications in Destinations......Page 167 PersonalizedMobile City Transport Advisory System......Page 178 Intelligent Routing System for a Personalised Electronic Tourist Guide......Page 189 Designing Online VirtualWorlds for Cultural Heritage......Page 202 An Automated Approach for Deriving Semantic Annotations of Tourism Products based on Geospatial......Page 213 RFID-Based Action Tracking for Measuring the Impact of Cultural Events on Tourism......Page 224 VRUMTM: A Tool for Modelling Travel Patterns of Self- Drive Tourists......Page 237 MPEG-7 Compliant Indexation Tool for Multimedia Tourist Content......Page 248 The Adoption of Fingerprint Payment Technology Mechanisms at the Customer End......Page 260 Website Accessibility of U.S. Based Hospitality Websites......Page 272 A Study of Chinese and International Online User Perceptions of Hotel Websites’ Usefulness......Page 284 Global e-Readiness of Hotel Chain Websites......Page 296 On the Importance of Hyperlinks: A Network Science Approach......Page 308 Cultural Destination Usability: The Case of Visit Bath......Page 318 Effectiveness of eBrochures: An Analysis of Use Patterns......Page 331 Affiliate Marketing in Travel and Tourism......Page 341 Capital City Tourism: Online Destination Image ofWashington, DC......Page 353 E-Mail Service Quality of Profit and Not for Profit Organisations in the Tourism Industry......Page 366 Information Convergence in the Long Tail: The Case of Tourism Destination Information......Page 378 Development of Technology Training for Destination Marketing Organisations......Page 390 The Credibility of Online News: The Case of the Iceland Tourist Guide Association’s Website and e-Newsletter......Page 403 Travel Queries on Cities in the United States: Implications for Search Engine Marketing in Tourism......Page 415 E-Business Readiness, Intensity and Impact - An Austrian Hotel Study......Page 427 Assessing Low-Cost Carrier eAirline System Success......Page 439 Information and Communication Technologies in Business and Corporate Travel Management: An Overview......Page 451 Deconstructing Travel Decision Making and Information Search Activities......Page 463 Destination Management Systems (DMS): A Reality Check in the Greek Tourism Industry......Page 476 Do Emotional Mental Models Before and After an Effective Visitation of a Virtual World Differ?......Page 487 Adoption of a Destination-Wide CRM Approach: An Empirical Analysis of the Determinants in the Swiss Hospitality Industry......Page 500 "The dynamic nature of tourism markets has become ever more pronounced and innovative business models like online communities continue to emerge. ENTER 2009 pays attention to this situation and the theme eTourism: dynamic challenges for travel and tourism expresses the objective to present a collection of cutting-edge academic and industrial research as well as practical applications dealing with new challenges and new ways of doing business in a rapidly changing and highly dynamic environment. 42 peer-reviewed papers cover a wide range of cutting edge topics currently driving research and development activities in the field of IT and travel and tourism such as online communities, user generated content, recommender systems, mobile technology, platforms and tools, website optimisation, electronic marketing, ICT and tourism destinations and technology acceptance."--Publisher's website A collection of 42 peer-reviewed papers that cover a wide range of topics in the field of IT and travel and tourism such as online communities, user generated content, recommender systems, mobile technology, platforms and tools, website optimization, electronic marketing, ICT and tourism destinations and technology acceptance.