Information and Communication Technologies in Tourism 2005 : Proceedings of the International Conference in Innsbruck, Austria, 2005

The key objectives of this premier conference in ICT in travel and tourism are the dissemination of research findings and strong interaction among researchers and practitioners. The conference theme this year is "eBusiness is here ? – what is next?" The future is being explored by researchers from all perspectives – papers examine the basic architectures and systems underlying how toursim information is provided and how the marketplace is responding. Trip advisory research is now moving from the speculative to the sophisticated reflecting the rapidly changing individual skill sets, motivations and goals of today's tourist while an emerging collection of work is investigating the growing phenomenon of collaboration and community-building. A close examiniation of the 51 research papers will reveal the full extent of marketing-oriented research and show how strong the link is between ICT developments per se and business adoption and use of the new technologies and systems. Front Matter....Pages I-XIII An Extended Tourism Information Architecture: Capturing and Modelling Change....Pages 1-12 Market Imperfections in the Tourism Information Marketplace: Highlighting the Challenges for Information System Developers....Pages 13-22 Overlaying Paper Maps with Digital Information Services for Tourists....Pages 23-33 SEAWISE: A Framework for Web Based Intelligent Integration of Sea Transport and Personal Mobile Trip Guide Services....Pages 34-45 Acceptance of Geo-multimedia Applications in Austrian Tourism Organisations....Pages 46-56 Towards @Destination: A DEA-based Decision Support Framework....Pages 57-66 A Learning Assessment of Online Interpretation Practices: from Museum Supply Chains to Experience Ecologies....Pages 67-78 NOMENCLATOR- Innovative Multilingual Environment for Collaborative Applications for Tourists and Cultural Organizations....Pages 79-89 CBR Naïve Interaction in a Web-Based System for Tourism....Pages 90-101 Technology as a Tool for Citizen Participation in Community Development and Tourism: The Rebuilding of Lower Manhattan....Pages 102-113 Tourism, ICT and Regional Economic Development: The Case of kiwitrails....Pages 114-124 A Framework for Mapping and Evaluating Business Process Costs in the Tourism Industry Supply Chain....Pages 125-136 Explaining Online Purchase Planning Experiences with Recommender Websites....Pages 137-148 Semantic Matching and Heuristic Search for a Dynamic Tour Guide....Pages 149-159 Recommender Systems: Do They Have a Viable Business Model in e-Tourism?....Pages 160-171 Recommendations by Collaborative Browsing....Pages 172-182 Understanding the Information Search Process within a Tourism Domain-specific Search Engine....Pages 183-193 Persuasiveness of Preference Elicitation Processes in Destination Recommendation Systems....Pages 194-204 European Tourism Online: Comparative Content Analysis of the ETC Website and Corresponding National NTO Websites....Pages 205-214 Assessing the Initial Step in the Persuasion Process: META Tags on Destination Marketing Websites....Pages 215-226 E-Satisfaction of NTO's Website Case Study: Singapore Tourism Board's Taiwan Website....Pages 227-237 Shaping Technological Outcomes: Website Development in Four Regional Tourism Organisations....Pages 238-248 Use of Problematic Integration Theory in Destination Online Promotional Activities: The Case of Australia.com in the United States Market....Pages 249-260 Analysis of Perceived Quality of Information Resources and A Priori Web Usage at the Sydney Visitor Information Centre....Pages 261-272 An International Comparison of Approaches to Online Privacy Protection....Pages 273-284 Privacy Concerns and Purchase of Travel Product Online....Pages 285-295 Building Trust and Identity on the Web - New IT Transaction Platforms to Overcome Psychological Barriers to Rent....Pages 296-305 Consequences of Customer Confusion in Online Hotel Booking....Pages 306-317 Awareness and Exploitation of the Potential of the Web by SMTEs: The Case of Alpine Hotels in Italy and France....Pages 318-327 An Empirical Study of Online Pricing Practices for Hong Kong Hotels....Pages 328-337 Exploring the Presence and Exploitation of E-Relationship Marketing by UK Based Multi-unit Hotel Brands....Pages 338-349 Weighing of Hotel Website Dimensions and Attributes....Pages 350-359 Investigating Domain Name Diffusion across Swiss Accommodation Enterprises....Pages 360-370 An IT Approach Against Brand Positioning Confusion on Hospitality Enterprises: The Case of Greek Hotels....Pages 371-382 Persuasion Effectiveness of Alternative Types of Internet Advertising for Hotels: A Cross-Cultural Study....Pages 383-392 e-Procurement Use and Adoption Barriers: Evidence from the Greek Foodservice Sector....Pages 393-404 Information Behaviour of the VFR market: The Case of Switzerland....Pages 405-416 Case Study of the Successful Strategic Transformation of a “Bricks-and-Mortar” Travel Agency into a “Clicks-and- Mortar” Business —Lessons Learned from a Small, Independent Travel Agency in Canada....Pages 417-428 Predicting Internet Usage for Travel Bookings in China....Pages 429-439 Value Creation in Tourism Network Systems....Pages 440-451 An Investigation of Satisfaction and Loyalty in the Virtual Hospitality Environment....Pages 452-462 Promotional Pricing in the Electronic Commerce of Holiday Packages: A Model of Purchase Behavior....Pages 463-473 The Influence of Interactive Media upon the Adoption of Interactive Television for Holiday Planning....Pages 474-485 Travel Comparison Websites: An Old Friend with New Clothes....Pages 486-496 Using Concept Maps to Examine Business Models and Drivers of Competitive Advantage for Travel eMediaries....Pages 497-507 User-Centered Requirements Engineering: Usability Issue for Websites of Tour Operators....Pages 508-518 Exploring the Use and Measurement of Web Advertising: Korean Perception of U.S. State Tourism Organizations....Pages 519-530 Analysis of Usability and Accessibility Errors of E-Commerce Websites of Tourist Organisations in Four African Countries....Pages 531-542 Communicating with the Family: Fun Park Websites....Pages 543-554 A Modular Approach to Quality Evaluation of Tourist Destination Web Sites: The Quality Model Factory....Pages 555-565 Using Log File Analysis and Website Assessment to Improve Hospitality Websites....Pages 566-576 Back Matter....Pages 577-578 The key objectives of this premier conference in ICT in travel and tourism are the dissemination of research findings and strong interaction among researchers and practitioners. The conference theme this year is ""eBusiness is here - what is next?"" The future is being explored by researchers from all perspectives - papers examine the basic architectures and systems underlying how tourism information is provided and how the marketplace is responding. Trip advisory research is now moving from the speculative to the sophisticated reflecting the rapidly changing individual skill sets, motivations Change and complex dynamics are inherent in the tourism industry: encompassing everything from consumer profiles and their Web behaviour to (at the other end of the supply chain) ongoing problems associated with SMTE operator uptake of ICT (see e.g. Morrison and King, 2002; Nodder et al., 2003).