Industrial Engineering in the Age of Business Intelligence: Selected Papers from the Virtual Global Joint Conference on Industrial Engineering and Its ... in Management and Industrial Engineering)

This book gathers extended versions of the best papers presented at the Global Joint Conference on Industrial Engineering and Its Application Areas (GJCIE), held virtually on October 30–31, 2021, from Istanbul Technical University. Continuing the tradition of previous volumes, it highlights recent developments of industrial engineering at the purpose of using and managing digital and intelligent technologies for application to a wide range of field, including manufacturing, healthcare, e-commerce and mobility. Preface Contents Part I Industrial Engineering 1 A Novel Interval-Valued Spherical Fuzzy EDAS: An Application to IT Auditor Selection 1.1 Introduction 1.2 Preliminaries 1.3 Methodology 1.4 Application 1.5 Discussion 1.6 Conclusion and Future Remarks References 2 Supply Forecasting for Lebanon After Beirut Blast 2.1 Introduction 2.2 Literature Review 2.3 Methodology 2.3.1 Data Collection 2.3.2 Simple Exponential Method 2.3.3 Winter's Method 2.4 Results 2.4.1 Simple Exponential Method 2.4.2 Winter's Method 2.5 Recommendations 2.6 Conclusion References 3 Multi-criteria Fuzzy Decision-Making Techniques with Transaction Cost Economy Theorem Perspectives in Product Launching Process 3.1 Introduction 3.2 Background 3.3 Case Study 3.4 Data Sources 3.5 Data Models 3.6 Data Models Evaluation 3.7 Conclusion and Future Research References 4 Assessment of Risk Attitudes of Generations: A Prospect Theory Approach 4.1 Introduction 4.2 Literature Review 4.3 Hypothesis and Methodology 4.4 Analyses 4.5 Conclusion References 5 A Literature Review on Human-robot Collaborative Environments Considering Ergonomics 5.1 Introduction 5.2 HRC Configuration Types in Assembly Works 5.3 Findings from the Literature Review 5.4 Discussion and Conclusion References 6 The Use of Gamification in Sales: The Technology Acceptance Model 6.1 Introduction 6.2 Research Model and the Hypotheses 6.2.1 Perceived Usefulness 6.2.2 Perceived Ease of Use 6.2.3 Gamification 6.2.4 Job Relevance 6.2.5 Perceived Competence 6.2.6 Subjective Norms 6.3 Methodology 6.4 Results 6.4.1 Measurement Model 6.4.2 Structural Model 6.5 Discussion and Conclusions References 7 Efficiency Evaluation of Turkish Sports Federations Using DEA-Based Malmquist Productivity Index 7.1 Introduction 7.2 Literature Review 7.3 Methodology 7.3.1 Data Envelopment Analysis 7.3.2 Malmquist Productivity Index 7.4 Application 7.5 Conclusion References 8 On the Terrain Guarding Problems: New Results, Remarks, and Directions 8.1 Introduction 8.2 Literature Review 8.2.1 2.5D TGP 8.2.2 1.5D TGP 8.3 Analysis and Remarks 8.3.1 2.5D TGP 8.3.2 1.5D TGP 8.4 Conclusions and Directions for Future Research References 9 Retention Prediction in the Gaming Industry: Fuzzy Machine Learning Approach 9.1 Introduction 9.2 Literature Review 9.2.1 Ensemble Learning 9.2.2 Evaluation of Performance Metrics 9.2.3 Fuzzy Clustering Techniques 9.3 Proposed Methodology 9.4 Conclusion References 10 Sentiment Analysis on Public Transportation During Covid-19: An Exploratory Study 10.1 Introduction 10.2 Literature Review on Sentiment Analysis 10.3 Methodological Framework 10.3.1 Dataset Collection 10.3.2 Pre-processing 10.3.3 Data Analysis 10.3.4 Network Analysis 10.3.5 Sentiment Analysis 10.4 Results and Discussion 10.5 Conclusion, Limitation and Future Works References 11 Car Rental Prediction Using Segmented and Unsegmented Customer Data 11.1 Introduction 11.2 Methodology 11.2.1 Segmentation 11.2.2 Prediction 11.2.3 ARIMA 11.2.4 TBATS 11.2.5 Support Vector Machine 11.2.6 Artificial Neural Networks 11.2.7 Comparison of the Methods 11.3 Real-World Case Study 11.3.1 Problem Definition 11.3.2 Results 11.4 Discussion and Conclusions References 12 A Goal Programming Model for Optimizing the Reverse Logistics Network of Glass Containers and an Application 12.1 Introduction 12.2 Literature Review 12.3 Problem Definition and the Network Configuration 12.4 Mathematical Formulation 12.4.1 Solution Methodology 12.5 Case Study and Results 12.5.1 Case Study 12.5.2 Computational Results and Discussion 12.6 Conclusion References 13 Risks in Supply Chain 4.0: A Literature Review Study 13.1 Introduction 13.2 Research Methodology 13.2.1 Phase I: Research Planning 13.2.2 Phase II: Selection/Elimination of Articles 13.2.3 Phase III: Screening 13.2.4 Phase IV: Reviewing the Selected Articles 13.2.5 Phase V: Results and Recommendations 13.3 Theoretical Background of Supply Chain 4.0 13.3.1 Industry 4.0 13.3.2 Supply Chain 4.0 13.3.3 Literature on Risks in Supply Chain 4.0 13.4 Findings, Discussion, and Conclusion References 14 Supply Chain Risk Prioritization and Supplier Analysis for a Footwear Retailer 14.1 Introduction 14.2 Methodology 14.2.1 Risk Identification and Prioritization Using the AHP Method 14.2.2 Supplier Data Analysis 14.2.3 Demand Forecasting and Supply Simulation 14.3 Results 14.4 Discussion and Conclusion References 15 Autonomous Vehicle Travel Between Multiple Aisles by Intelligent Agent-Based Modeling 15.1 Introduction 15.2 Literature Review 15.3 Methodology 15.3.1 Agent-Based Simulation Modelling Approach 15.3.2 Intelligent Operating Procedure of Agents for Transaction Selection 15.3.3 Intelligent Operating Procedure of Agents to Prevent Collision and Deadlock 15.3.4 Simulation Model Assumptions 15.4 Results 15.5 Conclusion References 16 Scientometric Analysis of a Social Network 16.1 Introduction 16.2 Data and Methodology 16.3 Results 16.4 Discussion and Conclusion References 17 Assessing Multilevel Thinking Using Cognitive Maps to Measure Global Managers’ Cognitive Complexity in Addressing Management Issues 17.1 Introduction 17.2 Cognitive Complexity 17.3 Significance of Measuring Cognitive Complexity in Terms of Specific Management Issues 17.4 Operationalization of Cognitive Complexity 17.4.1 Methods for Measuring Cognitive Complexity 17.4.2 Cognitive Mapping as a Method of Measuring Cognitive Complexity 17.4.3 Measuring the Extent of Multilevel Thinking in Cognitive Complexity 17.4.4 Advantages of Cognitive Mapping Compared to Other Methods of Measuring Cognitive Complexity 17.5 Discussion and Conclusion References 18 Usability Evaluation of Ataturk University Web Site with Morae Program and the Effect of Pandemic During Testing Process: An Application for Undergraduate Students 18.1 Introduction 18.1.1 Data and Methodology 18.1.2 Results 18.2 Discussion and Conclusions References Part II Engineering and Technology Management 19 Automated Anomaly Detection in Real-Time Data Streams: An Application at Token Financial Technologies Company 19.1 Introduction 19.2 Methodology 19.2.1 Approach 19.2.2 Collecting Data 19.2.3 Model 19.2.4 Labeling the Data 19.3 Results 19.4 Discussion and Conclusion References 20 The Digital Future of the Construction Project Management 20.1 Introduction 20.2 Data and Methodology 20.2.1 Data Sources 20.2.2 Methodology 20.3 Results 20.3.1 Company Type, Occupation, and Experience Effects 20.4 Discussion and Conclusions References 21 Why Do People Use Social Networks in Turkey? A Structural Equation Modeling Approach 21.1 Introduction 21.2 Theoretical Background and Hypotheses Development 21.2.1 Continuance Intention 21.2.2 Habit 21.2.3 Attitude 21.2.4 Perceived Usefulness 21.2.5 Satisfaction 21.2.6 Information Seeking 21.2.7 Self-expression 21.2.8 Entertainment 21.3 Research Methodology 21.4 Results 21.5 Discussion and Conclusion References 22 Modeling Customer Churn Behavior in E-commerce Using Bayesian Networks 22.1 Introduction 22.2 Related Work 22.2.1 Factors Affecting Customer Churn 22.2.2 Customer Churn in E-commerce 22.2.3 Probabilistic Modeling of Customer Churn Behavior 22.3 Suggested Bayesian Network Model 22.3.1 Qualitative Stage 22.3.2 Quantitative (Probabilistic) Stage 22.4 Conclusion and Suggestions for Future Research References Part III Healthcare Systems Engineering and Management 23 Role of Occupational Burnout Among Health Care Professionals: A Systematic Review 23.1 Introduction 23.2 Methodology 23.2.1 Eligibility Criteria 23.2.2 Search Strategy 23.3 Burnout Dimensions 23.4 Burnout Syndrome 23.4.1 Factors Associated with Burnout 23.4.2 Burnout Assessment 23.4.3 Burnout Consequences 23.5 Burnout Among Healthcare Professionals 23.5.1 Burnout Among Nurses 23.5.2 Burnout Among Physicians 23.6 Discussion and Conclusion 23.7 Future Work Appendix: Quality Assessment for the Systematic review of Qualitative Evidence [35] References 24 Impact of Operational Constraints on the Implied Value of Life 24.1 Introduction 24.2 Literature Review 24.3 Models 24.4 Empirical Analysis for a Local EMS 24.5 Conclusion References 25 Appointment Scheduling in Healthcare Systems: A Scientometric Review 25.1 Introduction 25.2 Data and Methodology 25.3 Results 25.4 Discussion and Conclusion References 26 Determinants of the Community Mobility During the COVID-19 Pandemic in Turkey 26.1 Introduction 26.2 The Case of Turkey 26.3 Data and Methodology 26.3.1 Data Sources 26.3.2 Methodology 26.4 Results 26.5 Discussion and Conclusions References Author Index