In the age of the smart machine : the future of work and power

A noted Harvard social scientist documents the pitfalls and promises of computerized technology in business life. An Analysis Of The Impact Of Computer Technology In The Workplace. Includes In-depth Interviews With Workers And Managers. Dilemmas Of Transformation In The Age Of The Smart Machine -- The Laboring Body: Suffering And Skill In Production Work -- The Abstraction Of Industrial Work -- The White-collar Body In History -- Office Technology As Exile And Integration -- Mastering The Electronic Text -- What Was Managerial Authority? -- The Dominion Of The Smart Machine -- The Limits Of Hierarchy In An Informated Organization -- The Information Panopticon -- Panoptic Power And The Social Text -- Managing The Informated Organization -- The Scope Of Information Technology In The Modern Workplace -- Notes On Field-research Methodology. Shoshana Zuboff. Includes Index. Bibliography: P. [430]-457. Business Week Best Business Books Library Journal Best Books The results of a research programme aiming to identify generic patterns of psychological and organizational experience associated with the emerging technological conditions of work, based on interviews with people at every level from a variety of organizations. The bleach plant is one of the most complex and treacherous areas of a pulp mill.