Improving On-the-Job Training: How to Establish and Operate a Comprehensive OJT Program (Jossey Bass Business and Management Series)

This second edition of the best-selling book, Improving On-The-Job Training, provides professional trainers, HR managers, and line managers with a hands-on resource for installing a low-cost, low tech approach to planned on-the-job training program that will improve real-time work performance throughout an entire organization. A comprehensive volume, Improving On-The-Job Training Offers guidelines for establishing an OJT program. Outlines the key management issues that should be addressed when starting up a program. Describes effective methods of training the trainers and learners. Shows how to identify the need for planned on-the-job-training. Explains how to analyze work, worker, and workplace OJT. Offers vital information for preparing and presenting on-the-job training. Illustrates how to evaluate results of OJT. Describes aids to planned on-the-job training. Includes six valuable lessons about planned OJT programs. IMPROVING ON-THE-JOB TRAINING: How to Establish and Operate a Comprehensive OJT Program 7 CONTENTS 9 TABLES, FIGURES, & EXHIBITS 13 Tables 13 Figures 13 Exhibits 14 INTRODUCTION 16 Why Improve OJT? 17 Purpose 19 Overview of the Contents 19 PRETEST 21 The Pretest 21 Scoring and Interpreting the Pretest 23 Part One: FOUNDATIONS OF OJT 25 Chapter One: THE BENEFITS OF EFFECTIVE ON-THE-JOB TRAINING 27 Unplanned OJT: A Case Study 28 Importance of OJT 29 Coaching, Mentoring, and OJT 31 A Short History of Planned OJT 32 Research on Planned OJT 33 Barriers to OJT 35 Surmounting Barriers to OJT 36 Summary 37 Chapter Two: BUILDING THE RIGHT FOUNDATION 38 Determine the OJT Program’s Purpose 38 Clarify Program Goals and Objectives 41 Identify Program Customers 42 Formulate Program Policy and Philosophy 43 Develop a Program Action Plan and Schedule 44 Summary 44 Chapter Three: ENSURING SOUND MANAGEMENT AND CONSISTENT RESULTS 45 Oversight Responsibility 45 Rewards and Incentives 47 Budgeting and Funding 49 Record Keeping 50 Summary 51 Chapter Four: PREPARING TRAINERS AND LEARNERS 52 Training the Trainers 52 Training the Learners 59 Summary 65 Part Two PREPARING AND DELIVERING OJT 67 Chapter Five: DISCOVERING NEEDS 69 The DAPPER Model 69 Questions That Determine OJT Needs 70 Summary 81 Chapter Six: ANALYZING WORK, WORKER, AND WORKPLACE 83 Work Analysis 83 Worker Analysis 93 Workplace Analysis 98 Summary 99 Chapter Seven: PREPARING THE TRAINING PLAN 100 Steps for Preparing OJT 100 Designing Instructional Materials 104 Summary 117 Chapter Eight: PRESENTING THE TRAINING 118 Desirable Characteristics of Trainers and Learners 118 Steps Governing OJT Presentation 122 Summary 126 Chapter Nine: EVALUATING RESULTS 128 OJT and Kirkpatrick’s Levels of Evaluation 128 Level 1: Evaluating Reactions 129 Level 2: Evaluating Learning 132 Level 3: Evaluating Behavioral Change 135 Level 4: Evaluating Organizational Results 138 OJT and the Balanced Scorecard 142 Summary 142 Chapter Ten: REVIEWING AIDS AND ALTERNATIVES TO OJT 143 Determining Whether an Aid or Alternative Is Needed 143 Aids to OJT 144 Additional Tools to Support OJT 152 Researching Corporate Culture-Specific Competency Development Strategies 158 Summary 163 Part Three: Reflections on OJT 165 Chapter Eleven: SIX IMPORTANT SUCCESS FACTORS FOR COMPREHENSIVE OJT PROGRAMS 167 Success Factor 1: Avoid Discrimination in OJT 167 Success Factor 2: Enlist the Participation of Key People 168 Success Factor 3: Encourage the Preparation of Current Job Descriptions — But Plan for the Future 169 Success Factor 4: Integrate Internship, Cooperative Education, and Apprenticeship Programs with OJT 169 Success Factor 5: Establish Measurable Job Performance Standards and Objectives and Link Them to OJT 172 Success Factor 6: Plan for Cross-Training and Multiskilling 173 GLOSSARY 176 REFERENCES 180 ABOUT THE AUTHORS 191 Index 193 How to Use the CD-ROM 201 System Requirements 201 Using the CD With Windows 201 In Case of Trouble 202 Pfeiffer Publications Guide 203 Customer Care 209

no Matter What Type Of Organization You Work For—an Elite Fortune 500 Company Or A Start-up Business Operating On A Shoestring—most Of Your Workplace Training Will Take Place In Real Time And On The Job. While Most Organizations Appreciate The Value Of Ojt, They Often Lack The Staff, Internal Expertise, And Other Resources To Conduct Planned Training Or Maintain A Staff Of Training Professionals.

this Second Edition Of The Best-selling Book, improving On-the-job Training, Provides Professional Trainers, Hr Managers, And Line Managers A Hands-on Resource For Installing A Low-cost, Low Tech Approach To Planned On-the-job Training Program That Will Improve Real-time Work Performance Throughout An Entire Organization. A Comprehensive Volume, improving On-the-job Training

• offers Guidelines For Establishing An Ojt Program.
• outlines The Key Management Issues That Should Be Addressed When Starting Up A Program.
• describes Effective Methods Of Training The Trainers And Learners.
• shows How To Identify The Need For Plan Ned On-the-job-training.
• explains How To Analyze Work, Worker, And Workplace Ojt.
• offers Vital Information For Preparing And Presenting On-the-job Training.
• illustrates How To Evaluate Results Of Ojt.
• describes Aids To Planned On-the-job Training.
• includes Six Valuable Lessons About Planned Ojt Programs.

created To Be A Practical Resource, The Book Contains In-house Training On Ojt, A Glossary That Defines Key Terms, And A List Of References For Future Use. The Book Also Includes A Cd-rom That Contains The Book’s Worksheets And A Train-the-trainer Workshop With Reproducible Slides, A Participantguide, And A Leader Guide.

This second edition of the best-selling book, Improving On-the-Job Training, provides professional trainers, HR managers, and line managers a hands-on resource for installing a low-cost, low-tech approach to planned on-the-job training program that will improve real-time work performance throughout an entire organization. A practical resource, the book contains in-house training on OJT, a glossary of key terms, and a list of references for future use. The book also includes a CD-ROM that contains the book's worksheets and a train-the-trainer workshop with reproducible slides, and guides for practicipants and leaders. The authors offer a complete plan for establishing or improving a comprehensive on-the-job training programme for all categories of employment. While OJT requires very few resources, it must be done properly in order to maximise the benefits. This book features checklists, worksheets, hands-on tools & case studies On-the-job training (OJT) may be planned (structured) or unplanned (unstructured) (see the Glossary for formal definitions of basic terms in this book).