I wanted fries with that : how to ask for what you want and get what you need

**SPEAK UP AND PERSUADE** At some point in our lives, we've all experienced an injustice, large or small — a restaurant botching our lunch order or a boss who isn't following the guidelines for workplace etiquette — and suffered in silence for fear of offending anyone. When we fail to speak up, however, we shortchange ourselves. Amy Fish encourages standing up for yourself (and others) by complaining effectively. Her suggestions will appeal to anyone who wants to speak up and isn't sure where to start, including managers navigating workplace disputes, couples who argue about the same things over and over, and even someone with a friend with bad breath. Illustrating her points with funny real-life stories, Fish reveals pragmatic methods to redress grievances with civility, honesty, and fairness for everyone involved — whether you're trying to right the wrongs of the world or just claim the french fries you ordered. At some point in our lives, weve all experienced a small injustice a restaurant botching our lunch order, a business not returning our calls, or a fellow airline passenger squashing us by moving his seat back and suffered in silence for fear of offending anyone. When we fail to speak up, however, we end up shortchanging ourselves. In I Wanted Fries with That, Amy Fish encourages readers to stand up for themselves by complaining effectively. In her career as a university ombudsman, Fish has dealt with thousands of complaints some trivial, some serious and gained actionable insights about what works and what doesnt. Her suggestions will appeal to anyone who wants to speak up and isnt sure where to start, including managers navigating workplace disputes, couples who argue about the same things over and over, and even someone with a friend with bad breath. Illustrating her points with funny real-life stories, Fish reveals pragmatic methods to redress grievances with civility, honesty, and fairness for everyone involved whether youre trying to right the wrongs of the world or just claim the French fries you ordered. ""A university ombudsman (a.k.a. "chief complaint officer") gives readers practical methods to speak up for themselves, resolve conflicts amicably, and get what they really want. Strategies are illustrated with humorous anecdotes drawn from the author's experience."--Provided by publisher"-- Provided by publisher