پرسش تواضع‌آمیز، ویرایش دوم: هنر ملایم پرسیدن به جای گفتن (مجموعه رهبری تواضع‌آمیز)

Communication Is Essential In A Healthy Organization. But All Too Often When We Interact With People--especially Those Who Report To Us--we Simply Tell Them What We Think They Need To Know. This Shuts Them Down. To Generate Bold New Ideas, To Avoid Disastrous Mistakes, To Develop Agility And Flexibility, We Need To Practice Humble Inquiry. Ed Schein Defines Humble Inquiry As The Fine Art Of Drawing Someone Out, Of Asking Questions To Which You Do Not Know The Answer, Of Building A Relationship Based On Curiosity And Interest In The Other Person. In This Seminal Work, Schein Contrasts Humble Inquiry With Other Kinds Of Inquiry, Shows The Benefits Humble Inquiry Provides In Many Different Settings, And Offers Advice On Overcoming The Cultural, Organizational, And Psychological Barriers That Keep Us From Practicing It. "This new edition of the worldwide bestseller (over 200,000 copies sold and translated into seventeen languages) from two of the true giants in organizational culture studies offers 50% new content and a simple and effective technique for building more positive relationships, especially between people of different statuses"-- Ed Schein defines Humble Inquiry as "the fine art of drawing someone out, of asking questions to which you do not know the answer, of building a relationship based on curiosity and interest in the other person." In this seminal work, Schein contrasts Humble Inquiry with other kinds of inquiry, shows the benefits Humble Inquiry provides in many different settings, and offers advice on overcoming the cultural, organizational, and psychological barriers that keep us from practicing it. Series Overview: The Humble Leadership Series seeks to reimagine hierarchical power structures and strengthen relationships in organizations through humility and respect Cover Half Title Title Copyright Dedication Contents Preface to the Second Edition Introduction: What Is Humble Inquiry? 1 To Boldly Tell or Humbly Inquire 2 The Humble Inquiry Attitude 3 How Is Humble Inquiry Different? 4 The Culture of Do and Tell 5 Cultural Do’s and Don’ts of Conversation 6 What Really Goes On in a Conversation 7 What Goes On inside Your Head? 8 Developing the Attitude of Humble Inquiry Notes Discussion Guide and Exercises Twelve Mini Case Studies to Illustrate Humble Inquiry Acknowledgments Index A B C D E F G H I J L M O P Q R S T U V W Z About the Authors "This new edition of the worldwide bestseller (over 200,000 copies sold and translated into seventeen languages) from two of the true giants in organizational culture studies offers 50% new content and a simple and effective technique for building more positive relationships, especially between people of different statuses"-- Provided by publisher