Humanizing healthcare : transform culture to hardwire humanity at every point of care

"From a top healthcare futurist, frontline innovator, and Deloitte consultant comes a road map to Humanizing Healthcare-hardwiring humanity at every point of care-a cultural transformation that is good for people and good for business. Without meaning to do so, the healthcare industry continues to injure people-patients and clinicians-physically, emotionally, mentally, financially, spiritually, and socially. There have been numerous efforts to overhaul the system, but nothing has yet cured healthcare of its illnesses. Paramedic-turned-physician executive and Deloitte consultant Summer Knight helps top healthcare and life sciences organizations create patient-centric, consumer-oriented healthcare delivery systems. She not only provides a guide for how the industry can transform to embody a more human perspective, using data and technology, she also illustrates how using Humanizing Healthcare as a collective North Star will positively impact all stakeholders: consumers, providers, caregivers, staff, executives, shareholders, and the government alike. In this book, she: Defines the core problem in the healthcare ecosystem Clarifies the 3+1 key drivers disrupting healthcare Presents the 7 trends transforming healthcare Introduces a new vernacular for healthcare Reveals the 9 requirements that hardwire humanity at every point of care Describes new models for care, removing barriers while engaging and activating consumers to optimize their health, even when burdened by chronic conditions Discusses the 9 cultural changes for Humanizing Healthcare Identifies the evolving macro-level transformations in healthcare She shows healthcare leaders what is possible when you create high-quality, compassionate therapeutic alliances that deliver consumer-driven care with value to all industry stakeholders. Humanizing Healthcare is the future of healthcare"-- Provided by publisher From a top healthcare futurist, frontline innovator, and Deloitte consultant comes a bold new vision for Humanizing Healthcare—hardwiring humanity at every point of care—that is good for people and good for business. Our nation's healthcare and life science industry has changed dramatically over the past few decades—and not always for the better. In addition to rising costs and access challenges, the current system has caused needless suffering for patients and clinicians alike: physically, emotionally, financially, and socially. There have been numerous efforts to overhaul the system, but nothing has yet cured healthcare of its illnesses. In Humanizing Healthcare , paramedic-turned-physician executive and Deloitte Managing Director Summer Knight draws on her years of experience on the frontlines of healthcare to offer a powerful road map for real reform. Her refreshingly human approach to transforming our healthcare system provides practical strategies to: Identify core problems in the current system—and find the best workable solutions. Combine healthcare with social services—and build stronger networks of support. Use digital technology and virtual visits to provide expert care at lower costs. Empower healthcare consumers to make smarter choices in their treatment and purchasing options. Form therapeutic alliances between the clinical team (physicians and staff) and the home team (family and friends). Build a solid foundation for ongoing improvements that are truly sustainable, affordable, and humane. This is a clear, compassionate guide to how the industry can transform to embody a more human perspective and use it as a collective north star that will positively impact all stakeholders—consumers, providers, caregivers, staff, executives, shareholders, and the government—alike. Most importantly, this book will open your eyes to what's possible when you create high-quality, deeply felt alliances that deliver consumer-driven care with value to all. Humanizing Healthcare is the future of health. **From a top healthcare futurist, frontline innovator, and Deloitte consultant comes a road map to Humanizing Healthcare--hardwiring humanity at every point of care--a cultural transformation that is good for people and good for business.**__Humanizing Healthcare____Humanizing Healthcare____Humanizing Healthcare__ Offering a powerful road map for real reform, this book is a clear, compassionate guide to how the industry can transform to embody a more human perspective and use it as a collective north star that will positively impact all stakeholders. -- Edited summary from book