Human work interaction design : work analysis and interaction design methods for pervasive and smart workplaces : 4th IFIP 13.6 Working Conference, HWID 2015, London, UK, June 25-26, 2015, Revised selected papers

This book constitutes the thoroughly refereed post-conference proceedings of the 4th IFIP WG 13.6 Working Conference on Human Work Interaction Design, HWID 2015, held in London, UK, in June 2015. The 15 revised full papers presented were carefully selected for inclusion in this volume. The papers reflect many different areas and address many complex and diverse work domains, focusing on the integration of work analysis and interaction design methods for pervasive and smart workplaces. They are organized in the following sections: methodologies; environment, and specific contexts. Preface 6 Organization 7 Contents 8 Methodologies 10 Human Work Interaction Design: An Overview 11 Abstract 11 1 Introduction 11 2 Exploring UX and Designs for Smart Places in Work Environments 13 3 Improved Qualities in Health and Support in Work Design 15 4 Supporting Human Collaborative Work and Cognitive Strategies in a Global World 16 5 HCI and Usability Research in Educational, Cultural and Public 17 6 Exploring Scenarios to Create Design Ideas 20 7 Applications and Evaluations 20 8 Discussion and Conclusion 21 1 Appendix – the 54 Papers Included in the Review 23 1.1 Theme I: Exploring UX and Designs for Smart Places in Work Environments 23 1.2 Theme II: Improved Qualities in Health and Support in Work Design 24 1.3 Theme III: Supporting Human Collaborative Work and Cognitive Strategies in a Global World 25 1.4 Theme IV: HCI and Usability Research in Educational, Cultural and Public 25 1.5 Theme V: Exploring Scenarios to Create Design Ideas 26 1.6 Theme VI: Applications and Evaluations 27 References 27 Reflections on Design-Based Research 28 Abstract 28 1 Background – Problem Space and Method 28 2 Design-Based Research 30 3 Online and Pervasive Settings 33 4 The Participants and the Organisation 35 5 Problems and Potentials, Solutions and Suggestions 37 6 Working with Alternative Designs 38 7 Theory Generation and Rigor in the Analysis 39 8 Unlearning, Capacity Building and Dealing with the Obvious 41 9 Framing Findings 42 10 Conclusions 43 References 44 Insights from User Experience Research in the Factory: What to Consider in Interaction Design 47 1 Motivation 47 2 Background 48 2.1 Research in the Factory 48 2.2 Research on (Workers') User Experience 49 3 Approach 50 3.1 Study Context: The Semiconductor Factory 50 3.2 Method and Procedure 51 3.3 Overview on Materials Used 52 4 Findings 52 4.1 Identified UX Factors 54 4.2 Influences on UX 56 5 Discussion 57 6 Conclusion 60 References 61 User-Created Personas -- A Micro-cultural Lens into Informal Settlement's Youth Life 65 Abstract 65 1 Introduction 65 2 Personas for Development 66 3 ``Live Design. Transform Life'' Project 68 3.1 Research Site 68 3.2 Research Aim 68 3.3 Research Approach 68 3.3.1 Walking Havana 69 3.3.2 User-Created Personas (UCP) 69 3.3.3 Interviews 69 3.3.4 Enhanced Personas 69 4 Walking Havana -- Revealing Sociotechnical Gaps 70 5 UCP - Embodied Underrepresented Sketches 70 6 Individual Interviews and Informal Conversations 72 7 Reshaping UCP: Establishing Sociotechnical Gaps Through Sticky-Note2122 Scenarios 73 8 Discussion 75 9 Conclusions 76 Acknowledgments 76 References 76 Environment 79 Pervasive Technologies for Smart Workplaces: A Workplace Efficiency Solution for Office Design and B ... 80 Abstract 80 1 Introduction 80 2 Colliers International France 81 3 The Workplace Efficiency Solution by Schneider Electric 83 4 The Post-occupancy Evaluation of our Building 83 5 Implementation in an Activity Based Workplace 84 6 Discussion and Future Work 87 References 88 From Bottom-up Insights to Feature Ideas: A Case Study into the Office Environments of Older Knowledge Workers 90 Abstract 90 1 Introduction 90 2 Background and Related Work 91 3 Multi-method Approach 93 3.1 Contextual Interviews and Observations 93 3.2 From Needs and Frictions to Insights 95 3.3 Deriving Feature Ideas in an Ideation Workshop 95 3.4 Prioritizing Feature Ideas in an Online Survey 96 3.5 Prototyping of Feature Ideas 96 4 Results 97 5 Discussion and Conclusion 101 Acknowledgments 102 References 102 Characterizing the Context of Use in Mobile Work 104 Abstract 104 1 Introduction 104 2 Related Work 105 3 User Experience and News Making 107 4 Methods 109 5 Findings on Context of Use in Mobile News Making 110 5.1 Temporal Context 110 5.2 Task Context 111 5.3 Physical Context 113 5.4 Social Context 114 5.5 Technology and Information Context 115 5.6 Properties of the Mobile Context Components in Mobile News Making 116 6 Conclusions 117 References 118 From Transactions to Relationships: Making Sense of User-Centered Perspectives in Large Technology-I ... 121 Abstract 121 1 Introduction 121 2 Background 122 2.1 Evolving User-Centered Approaches 122 2.2 Evolving Marketing Approaches 123 2.3 Where the Strands Meet 123 3 Method 124 4 Results and Analysis 125 4.1 Service Status in the Studied Companies 125 4.2 Top Down Incentives for Service 125 4.3 Service Development 126 4.4 Use of the Concept Service 127 4.5 The Customer in Focus 127 4.6 Service Over Time 128 5 Discussion 129 References 130 Specific Contexts 132 Human Work Interaction Design of the Smart University 133 Abstract 133 1 Introduction 133 2 Learning Analytics 134 3 The Smart University 135 4 Human Work Interaction Design 137 5 Applying HWID to Smart University Scenarios: Two Examples 138 5.1 Scenario A: Supporting Exam Preparation 138 5.2 Scenario B: Monitoring Room Temperature in the Smart Campus 140 6 CWA Moderated Interface Design 142 7 Conclusions 144 Reference 145 Contextual Personas as a Method for Understanding Digital Work Environments 147 Abstract 147 1 Introduction 147 2 Background 148 2.1 Digital Work Environment and Healthy Work 148 2.2 Future Offices and its Relevance to HCI 150 2.3 Personas 150 3 Using Contextual Personas to Define Current Work Situation 152 3.1 The Case Uppsala University 152 3.2 Data Gathering 152 3.2.1 Contextual Inquiry 152 3.2.2 Data Analysis and Sketches of Contextual Personas 153 3.2.3 Focus Groups 153 4 Results 153 4.1 Three Contextual Personas 153 4.2 Reflections on the Contextual Personas 153 5 Discussion 155 References 156 The Work and Workplace Analysis in an Elderly Centre for Agility Improvement 159 Abstract 159 1 Introduction 159 2 Theoretical Background 160 2.1 The Portuguese Social Security System 160 2.2 Information Systems and Technologies to Achieve Organizational Agility 162 3 The Study 163 4 The Work Analysis 166 5 The Results and Discussion 167 5.1 Information Systems and Technologies 168 5.2 Proposed Solution 169 5.3 Pursuing Agility 171 6 Conclusions 172 References 172 A Multi-Perspective View on Human-Automation Interactions in Aviation 174 Abstract 174 1 Introduction 174 2 Study Objective 178 3 Thematic Analysis 179 4 Integration with Previous Study 181 5 Conclusion 182 References 184 Designing a Demonstrator Virtual Learning Environment to Teach the Threshold Concept of Space Syntax: Seeing from the User's Perspective 186 Abstract 186 1 Introduction 186 2 Literature Review 187 2.1 Virtual Reality Technologies 187 2.2 In Search for Pedagogical Approaches 187 2.3 Threshold Concepts 188 3 Methodology 189 3.1 Problem Awareness and Suggestion 189 3.2 Development Components of the Immersive 3D VLE 190 3.3 Demonstrator Design 191 4 Trials and Observations 191 5 Implications for VLE Systems Design 193 6 Concluding Remarks 195 Acknowledgements 195 References 196 Participatory Action Design Research in Archaeological Context 198 Abstract 198 1 Introduction 198 2 Semiotic Approach to Co-design with Domain Experts 199 3 HWID: Archaeological Practice and Technology 201 4 The Tools 202 4.1 Excavations’ Data Management 203 4.2 Stratigraphic Analysis 203 4.3 3D Reconstruction of Tombs 206 4.4 Geographic Analysis 207 4.5 Non-verbal Markings Collaborative Decipherment 209 5 Innovative SOA Architecture for Supporting Archaeological Research 211 5.1 Wrapping Service for Many Original Data Sources 212 5.2 Map-Based Spatio-Temporal Queries and Data-Mining Strategies 212 5.3 Social Networks Service 213 5.4 Analysis Support Service 214 6 Conclusions and Future Developments 214 References 215 Contextual Design of Intelligent Food Carrier in Refrigerator: An Indian Perspective 218 Abstract 218 1 Introduction 218 1.1 Related Work 219 2 Methodology 220 3 Contextual Inquiry 221 4 Work Model 222 4.1 Flow Model 222 4.2 Sequence Model 222 4.3 Cultural Model 224 4.4 Physical Model 225 4.5 Artifact Model 225 4.6 Sensory Model 226 5 Aspects Derived from CI and Related Models for Design of Intelligent Food Carrier 226 6 Design of Intelligent Food Carrier 227 6.1 An Architecture Design of Intelligent Food Carrier 227 6.2 Load Cell and Its Parameters 228 6.3 Implementation of Intelligent Egg Tray 228 6.4 Testing and Result 229 7 Conclusion and Future Work 229 References 230 Author Index 232 Front Matter....Pages I-VIII Front Matter....Pages 1-1 Human Work Interaction Design: An Overview....Pages 3-19 Reflections on Design-Based Research....Pages 20-38 Insights from User Experience Research in the Factory: What to Consider in Interaction Design....Pages 39-56 User-Created Personas – A Micro-cultural Lens into Informal Settlement’s Youth Life....Pages 57-70 Front Matter....Pages 71-71 Pervasive Technologies for Smart Workplaces: A Workplace Efficiency Solution for Office Design and Building Management from an Occupier’s Perspective....Pages 73-82 From Bottom-up Insights to Feature Ideas: A Case Study into the Office Environments of Older Knowledge Workers....Pages 83-96 Characterizing the Context of Use in Mobile Work....Pages 97-113 From Transactions to Relationships: Making Sense of User-Centered Perspectives in Large Technology-Intensive Companies....Pages 114-124 Front Matter....Pages 125-125 Human Work Interaction Design of the Smart University....Pages 127-140 Contextual Personas as a Method for Understanding Digital Work Environments....Pages 141-152 The Work and Workplace Analysis in an Elderly Centre for Agility Improvement....Pages 153-167 A Multi-Perspective View on Human-Automation Interactions in Aviation....Pages 168-179 Designing a Demonstrator Virtual Learning Environment to Teach the Threshold Concept of Space Syntax: Seeing from the User’s Perspective....Pages 180-191 Participatory Action Design Research in Archaeological Context....Pages 192-211 Contextual Design of Intelligent Food Carrier in Refrigerator: An Indian Perspective....Pages 212-225 Back Matter....Pages 227-227