Human Error, Safety and Systems Development: 7th IFIP WG 13.5 Working Conference, HESSD 2009, Brussels, Belgium, September 23-25, 2009, Revised Selected ... Applications, incl. Internet/Web, and HCI)

th HESSD 2009 was the 7 IFIP WG 13.5 Working Conference in the series on Human Error, Safety and Systems Development which looks at integration of usability, human factors and human–computer interaction within system - th velopment. This edition was jointly organized with the 8 TAMODIA event on Tasks, Models and Diagrams for User Interface Development. There is an obvious synergy between the two previously separated events, as a rigorous, - gineering approach to user interface development can help in the prevention of human error and the maintenance of safety in critical interactive systems. Following the tradition of HESSD events, the papers in these proceedings address the problem of developing systems that support human interaction with complex, safety-critical applications. The last 30 years have seen a signi?cant reduction in the accident rates across many di?erent industries. Given these achievements, why do we need further research in this area? Recent accidents in a range of industries have increased concern over the design, management and control of safety-critical systems. Therefore, any system that involves human lives in its functioning is subject to safety-criticalaspects. Contributions such as the one by Holloway and Johnson (2004) report that over 80% of accidents in aeronautics are attributed to human error. 364211749X......Page 0 Human Error, Safety and Systems Development......Page 3 Foreword......Page 5 Table of Contents......Page 9 Introduction......Page 11 Examples of Complex Traffic Situations......Page 12 Cognitive Engineering......Page 14 Cognitive Models......Page 15 Decision Making in Complex Air Traffic Scenarios......Page 19 Decision Making in Complex Road Traffic Scenarios......Page 22 Extending the Typical Cognitive Cycle......Page 23 References......Page 25 Introduction......Page 28 Robotic Surgery System......Page 30 Communication as a Sign of Adaptation Requirements......Page 31 Experimental Study and Verbal Communication Analysis......Page 32 Communication as a Feedback Adaptive Process......Page 33 Communication as a Dynamic Adaptation Processes: Permanent and Transitory Changes......Page 34 Discussion......Page 35 References......Page 36 Introduction......Page 38 Questionnaires and Respondents......Page 40 Overall Attitudes of Japanese Patients......Page 42 Expectations of Healthcare Staff Actions......Page 45 Patient Safety Related Issues......Page 46 Perceived Error Causes......Page 47 Discussion......Page 49 Conclusion......Page 50 References......Page 52 Introduction......Page 54 Questionnaire......Page 55 Healthcare Safety Climate......Page 56 Staff Attitudes to Error Reporting......Page 59 Discussion: Sources of Cross-National Differences......Page 61 Conclusion......Page 62 References......Page 63 Introduction......Page 64 Re-planning via 4D-Flight Management Systems......Page 65 Cognitive Processes Involved in Re-planning Tasks......Page 68 The Cognitive Architecture CASCaS......Page 69 The Error-Producing Mechanisms......Page 72 Detailed Hypotheses on Re-planning Behaviour......Page 74 References......Page 76 Introduction......Page 78 Related Work......Page 79 Cognitive Countermeasures......Page 80 Material and Methods......Page 81 Experimental Scenarios......Page 82 Material and Methods......Page 84 Results......Page 86 Conclusion and Further Work......Page 88 References......Page 89 Introduction......Page 91 The Ergonomic Criteria......Page 93 Principles of the ErgoPNets Method......Page 94 Experimentation of the ErgoPNets Method......Page 97 Procedure......Page 98 Results......Page 100 Conclusion and Perspectives......Page 102 References......Page 103 Introduction......Page 106 Hypothesis......Page 107 Consolidation......Page 108 Case Study: Supervisory Control of Railway Signalling Equipment......Page 109 Approach: Patterns of Cooperative Interaction......Page 110 Evaluation......Page 111 Result......Page 112 Mental Models......Page 113 Result......Page 114 Conclusion......Page 115 References......Page 116 The IOM Study of Reality......Page 117 IT Cognitive Support in Health Care......Page 118 Differential Diagnosis......Page 119 Data......Page 120 Knowledge......Page 121 IT Support for Cognitive Tasks......Page 122 Conclusion......Page 123 References......Page 124 Author Index......Page 125 Annotation This book constitutes the refereed proceedings of the 7th IFIP WG 13.5 Working Conference on Human Error, Safety and Systems Development, HESSD€2009, held in Brussels, Belgium, in September 2009. The€8 revised full papers presented with were carefully reviewed and selected from numerous submissions for inclusion in the book. The papers address the problem of developing systems that support human interaction with complex, safety-critical appications. The papers are organized in topical sections on human factors in healthcare systems, pilot's behaviour, ergonomics and safety critical sysems