Human Centered Design: First International Conference, HCD 2009, Held as Part of HCI International 2009, San Diego, CA, USA, July 19-24, 2009 Proceedings (Lecture Notes in Computer Science, 5619)

This volume constitutes the refereed proceedings of the First International Conference on Human Centered Design, HCD 2009, held in San Diego, CA, USA in July 2009, as part of the 13th International Conference on Human-Computer Interaction, HCI International 2009 jointly with 9 other thematically similar conferences. The 125 revised papers presented were carefully reviewed and selected from numerous submissions. The papers are organized in topical parts on usability and user experience, methods and techniques for HCD, understanding diverse human needs and requirements, HCD in industry, HCD for web-based applications and services, HCD at work, as well as user involvement and participatory methods. Front Matter....Pages - Front Matter....Pages 1-1 Performance-Based Usability Testing: Metrics That Have the Greatest Impact for Improving a System’s Usability....Pages 3-12 Extending Quality in Use to Provide a Framework for Usability Measurement....Pages 13-22 Combining Fast-Paced Usability and Scientific Testing to Improve the Lunar Quest Physics Game....Pages 23-26 Considering User Knowledge in the Evaluation of Training System Usability....Pages 27-30 Engaging Experience: A New Perspective of User Experience with Physical Products....Pages 31-40 User-Centered Mouse Access Evaluation Design: Windows-Based Simulation Technology....Pages 41-45 Engaging and Adaptive: Going beyond Ease of Use....Pages 46-54 Usability Evaluation of Mp3/CD Players: A Multi-Criteria Decision Making Approach....Pages 55-64 From Usability to Playability: Introduction to Player-Centred Video Game Development Process....Pages 65-74 Mapping of Usability Guidelines onto User’s Temporal Viewpoint Matrix....Pages 75-83 A Study on User Centered Game Evaluation Guideline Based on the MIPA Framework....Pages 84-93 The Factor Structure of the System Usability Scale....Pages 94-103 Validating a Standardized Usability/User-Experience Maturity Model: A Progress Report....Pages 104-109 Defining Expected Behavior for Usability Testing....Pages 110-119 Interaction Techniques for Binding Smartphones: A Desirability Evaluation....Pages 120-128 A Usability Inspection of Medication Management in Three Personal Health Applications....Pages 129-138 Designing a Lighting with Pleasure....Pages 139-146 Plugging the Holes: Increasing the Impact of User Experience Evaluations....Pages 147-156 Front Matter....Pages 157-157 Elicitation of User Requirements for Mobile Interaction with Visual and RFID Tags: A Prototype-Based Exploratory Study....Pages 159-166 The Physiological User’s Response as a Clue to Assess Visual Variables Effectiveness....Pages 167-176 Front Matter....Pages 157-157 A Photo Correlation Map Using Mobile AP II for Scenario-Based Design....Pages 177-183 Accelerating the Knowledge Innovation Process....Pages 184-192 What Properties Make Scenarios Useful in Design for Usability?....Pages 193-201 A Method for Consistent Design of User Interaction with Multifunction Devices....Pages 202-211 A Mobile Application for Survey Reports: An Evaluation....Pages 212-220 Integrating User Experience into a Software Development Company – A Case Study....Pages 221-229 Full Description Persona vs. Trait List Persona in the Persona-Based sHEM Approach....Pages 230-238 Organized Reframing Process with Video Ethnography: A Case Study of Students’ Design Project for New Interface Concept from Research to Visualization....Pages 239-246 Animated Demonstrations: Evidence of Improved Performance Efficiency and the Worked Example Effect....Pages 247-255 Personas Layering: A Cost Effective Model for Service Design in Medium-Long Term Telco Research Projects....Pages 256-265 Bridging Software Evolution’s Gap: The Multilayer Concept....Pages 266-275 A Proposal of XB-Method, an Idea Generation System for New Services Using User Experiences....Pages 276-283 Integrating Human-Computer Interaction Artifacts into System Development....Pages 284-291 “How Do I Evaluate THAT?” Experiences from a Systems-Level Evaluation Effort....Pages 292-301 Changes of HCI Methods towards the Development Process of Wearable Computing Solutions....Pages 302-311 Combining Activity Theory and Grounded Theory for the Design of Collaborative Interfaces....Pages 312-321 User Behavior Patterns: Gathering, Analysis, Simulation and Prediction....Pages 322-331 Scenarios in the Heuristic Evaluation of Mobile Devices: Emphasizing the Context of Use....Pages 332-341 The Proposal of Quantitative Analysis Method Based on the Method of Observation Engineering....Pages 342-350 Translating Subjective Data to Objective Measures to Drive Product Design and Experience....Pages 351-356 Front Matter....Pages 157-157 Towards an Holistic Understanding of Tasks, Objects and Location in Collaborative Environments....Pages 357-366 Approach to Human Centered Design Innovation by Utilized Paper Prototyping....Pages 367-373 Structured Scenario-Based Design Method....Pages 374-380 Facilitating Idea Generation Using Personas....Pages 381-388 Front Matter....Pages 389-389 Auditory and Visual Guidance for Reducing Cognitive Load....Pages 391-397 Tailoring Interface for Spanish Language: A Case Study with CHICA System....Pages 398-407 A Personal Assistant for Autonomous Life....Pages 408-415 Towards a Theory of Cultural Usability: A Comparison of ADA and CM-U Theory....Pages 416-425 Regional Difference in the Use of Cell Phone and Other Communication Media among Senior Users....Pages 426-435 Grouping Preferences of Americans and Koreans in Interfaces for Smart Home Control....Pages 436-445 User Needs of Mobile Phone Wireless Search: Focusing on Search Result Pages....Pages 446-451 Why Taking Medicine Is a Chore – An Analysis of Routine and Contextual Factors in the Home....Pages 452-461 Social Robot Design....Pages 462-467 Culture and Communication Behavior: A Research Based on the Artifact Development Analysis....Pages 468-475 Exploring the Interface Design of Mobile Phone for the Elderly....Pages 476-481 Design for China Migrant Workers: A Case of User Research and Mobile Product Concepts Development....Pages 482-491 User Value Based Product Adaptation: A Case of Mobile Products for Chinese Urban Elderly People....Pages 492-500 From Novice to Expert – User’s Search Approaches for Design Knowledge....Pages 501-510 Leveraging User Search Behavior to Design Personalized Browsing Interfaces for Healthcare Web Sites....Pages 511-520 Multimodal Corpus Analysis as a Method for Ensuring Cultural Usability of Embodied Conversational Agents....Pages 521-530 Front Matter....Pages 389-389 Support Method for Improving the Ability of People with Cerebral Palsy to Efficiently Point a Mouse at Objects on a GUI Screen....Pages 531-537 A Study of Design That Understands the Influences on the Changes of Information Processing Ability of Users....Pages 538-547 Common Understanding of Graphic Image Enhance "Emotional Design"....Pages 548-551 Older Drivers and New In-Vehicle Technologies: Adaptation and Long-Term Effects....Pages 552-561 Frequency of Usage and Feelings of Connectedness in Instant Messaging by Age, Sex, and Civil Status....Pages 562-569 Examining Individual Differences Effects: An Experimental Approach....Pages 570-575 Front Matter....Pages 577-577 Usability Maturity: A Case Study in Planning and Designing an Enterprise Application Suite....Pages 579-584 Developing a Scenario Database for Product Innovation....Pages 585-593 Practice of Promoting HCD Education by a Consumer-Electronics Manufacturer....Pages 594-600 A Survey of User-Experience Development at Enterprise Software Companies....Pages 601-610 User-Experience Development....Pages 611-617 Measurements and Concepts of Usability and User Experience: Differences between Industry and Academia....Pages 618-626 Proactive Ergonomics in Refrigerator Concept Development....Pages 627-634 Corporate User-Experience Maturity Model....Pages 635-639 Front Matter....Pages 641-641 Website Affective Evaluation: Analysis of Differences in Evaluations Result by Data Population....Pages 643-652 Evaluating E-Commerce User Interfaces: Challenges and Lessons Learned....Pages 653-660 Caring and Curing by Mixing Information and Emotions in Orphan Diseases Websites: A Twofold Analysis....Pages 661-670 Eye Tracking Method to Compare the Usability of University Web Sites: A Case Study....Pages 671-678 User Centered Design of a Learning Object Repository....Pages 679-688 Web Orchestration: Customization and Sharing Tool for Web Information....Pages 689-696 Front Matter....Pages 641-641 Using Google Analytics to Evaluate the Usability of E-Commerce Sites....Pages 697-706 Site-it!: An Information Architecture Prototyping Tool ....Pages 707-711 A Theoretical Model for Cross-Cultural Web Design....Pages 712-721 An Investigation of User’s Mental Models on Website....Pages 722-728 Using Measurements from Usability Testing, Search Log Analysis and Web Traffic Analysis to Inform Development of a Complex Web Site Used for Complex Tasks....Pages 729-738 User-Centered Design Meets Feature-Driven Development: An Integrating Approach for Developing the Web Application myPIM....Pages 739-748 The Effects of Information Architecture and Atmosphere Style on the Usability of an Ecology Education Website....Pages 749-757 Accommodating Real User and Organisational Requirements in the Human Centered Design Process: A Case Study from the Mobile Phone Industry....Pages 758-764 Affectively Intelligent User Interfaces for Enhanced E-Learning Applications....Pages 765-774 Design of a Web-based Symptom Management Intervention for Cancer Patients....Pages 775-784 A Preliminary Usability Evaluation of Hemo@Care: A Web-Based Application for Managing Clinical Information in Hemophilia Care....Pages 785-794 Fundamental Studies on Effective e-Learning Using Physiology Indices....Pages 795-804 Culture Design of Information Architecture for B2C E-Commerce Websites....Pages 805-814 Influence and Impact Relationship between GIS Users and GIS Interfaces....Pages 815-824 Investigation of Web Usability Based on the Dialogue Principles....Pages 825-832 Front Matter....Pages 833-833 Participatory Human-Centered Design: User Involvement and Design Cross-Fertilization....Pages 835-843 Playful Holistic Support to HCI Requirements Using LEGO Bricks....Pages 844-853 User Research and User Centered Design; Designing, Developing, and Commercializing Widget Service on Mobile Handset....Pages 854-861 The Method of User’s Requirement Analysis by Participation of the User: Constructing an Information System for Travelers....Pages 862-868 Concept Development with Real Users: Involving Customers in Creative Problem Solving....Pages 869-878 Front Matter....Pages 833-833 Towards Fine-Grained Usability Testing: New Methodological Directions with Conversation Analysis....Pages 879-887 Possibility of Participatory Design....Pages 888-893 The Value of Answers without Question[s]: A Qualitative Approach to User Experience and Aging....Pages 894-903 Shaping the Future with Users – Futures Research Methods as Tools for User-Centered Concept Development....Pages 904-911 Empowering End Users in Design of Mobile Technology Using Role Play as a Method: Reflections on the Role-Play Conduction....Pages 912-921 The User’s Role in the Development Process of a Clinical Information System: An Example in Hemophilia Care....Pages 922-931 Front Matter....Pages 933-933 From Tools to Teammates: Joint Activity in Human-Agent-Robot Teams....Pages 935-944 Capturing and Restoring the Context of Everyday Work: A Case Study at a Law Office....Pages 945-954 Development of CSCW Interfaces from a User-Centered Viewpoint: Extending the TOUCHE Process Model through Defeasible Argumentation....Pages 955-964 Ergonomic Approach for the Conception of a Theatre Medical Regulation System....Pages 965-971 Use of Nursing Management Minimum Data Set (NMMDS) for a Focused Information Retrieval....Pages 972-978 HCD Case Study for the Information Security Training System....Pages 979-985 Driving and Situation Awareness: A Cognitive Model of Memory-Update Processes....Pages 986-994 Redefining Architectural Elements by Digital Media....Pages 995-1002 Cognitive Engineering for Direct Human-Robot Cooperation in Self-optimizing Assembly Cells....Pages 1003-1012 Evaluating Design Concepts to Support Informal Communication in Hospitals through the Development of a Tool Based on an Iterative Evaluation....Pages 1013-1022 Understanding Activity Documentation Work in Remote Mobility Environments....Pages 1023-1032 Human Factor’s in Telemedicine: Training Surgeons by Telementoring....Pages 1033-1041 User Experience in Machinery Automation: From Concepts and Context to Design Implications....Pages 1042-1051 Perceived Usefulness and Perceived Ease-of-Use of Ambient Intelligence Applications in Office Environments....Pages 1052-1061 Front Matter....Pages 933-933 Clinical System Design Considerations for Critical Handoffs....Pages 1062-1069 Looking for the 3D Picture: The Spatio-temporal Realm of Student Controllers....Pages 1070-1079 A Proposal for “Work-Effective Guidelines” for the Growth of HCD....Pages 1080-1089 Working in Multi-locational Office – How Do Collaborative Working Environments Support?....Pages 1090-1098 Human Centered Design of Mobile Machines by a Virtual Environment....Pages 1099-1108 Back Matter....Pages - The 13th International Conference on Human–Computer Interaction, HCI Inter- tional 2009, was held in San Diego, California, USA, July 19–24, 2009, jointly with the Symposium on Human Interface (Japan) 2009, the 8th International Conference on Engineering Psychology and Cognitive Ergonomics, the 5th International Conference on Universal Access in Human–Computer Interaction, the Third International Conf- ence on Virtual and Mixed Reality, the Third International Conference on Internati- alization, Design and Global Development, the Third International Conference on Online Communities and Social Computing, the 5th International Conference on Augmented Cognition, the Second International Conference on Digital Human Mod- ing, and the First International Conference on Human Centered Design. A total of 4,348 individuals from academia, research institutes, industry and gove- mental agencies from 73 countries submitted contributions, and 1,397 papers that were judged to be of high scientific quality were included in the program. These papers - dress the latest research and development efforts and highlight the human aspects of the design and use of computing systems. The papers accepted for presentation thoroughly cover the entire field of human–computer interaction, addressing major advances in knowledge and effective use of computers in a variety of application areas.