How to be an even better manager : a complete A-Z of proven techniques and essential skills

"Don't just be a good manager ... be an even better one. For current and aspiring managers alike, this bestselling handbook from expert author Michael Armstrong provides a whistle-stop tour of the skills and techniques you need to succeed. With a focus on practical application, you will be guided through four crucial areas of management: -Managing people -Management activities and processes -Management personal skills -Business and financial skills How to be an Even Better Manager has sold over 170,000 copies worldwide and been translated into 17 languages. Fully revised and updated, this 11th edition covers all the skills an excellent manager needs, and now includes brand new case studies to ensure you will be equipped for the modern world of management. From resolving conflict and boosting your confidence to engaging your team and improving their performance, with this trusted and popular guide you won't just be good - you'll be an even better manager"-- Provided by publisher Cover 1 Contents 6 Preface 8 01 How to be a better manager 10 PART ONE Managing people 16 02 How to treat people right 18 03 How to motivate people 23 04 How to engage people 34 05 How to be a better leader 38 06 How to build teams 49 07 How to manage performance 55 08 How to help people learn and develop 60 09 How to handle difficult situations with people 68 PART TWO Management skills 76 10 How to organize 78 11 How to coordinate 87 12 How to plan and prioritize 92 13 How to control 99 14 How to delegate 106 15 How to make things happen 113 16 How to manage your boss 119 17 How to manage change 125 18 How to manage conflict 132 19 How to deal with office politics 137 20 How to manage a crisis 144 21 How to manage projects 149 22 How to manage time 153 PART THREE Personal skills 160 23 How to persuade 162 24 How to negotiate 164 25 How to make meetings a success 174 26 How to aim high 178 27 How to solve problems and make decisions 191 28 How to be creative and innovate 197 29 How to conduct a selection interview 205 30 How to be interviewed for a job 219 31 How to communicate 224 32 How to listen 229 33 How to make effective presentations 231 34 How to write reports 241 35 How to be strategic 246 36 How to think clearly 249 37 How things go wrong and how to put them right 260 PART FOUR Business and financial management 274 38 How to be business-like 276 39 How to make a business case 287 40 How to budget 294 Index 300 Take your practical management skills to the next level with Michael Armstrong's bestselling guide for managers, now in its 11th edition.