How performance management is killing performance and what to do about it : rethink, redesign, reboot

A step-by-step guide to creating a performance management solution tailored to your organization's needs and goals in order to meet the three objectives of great performance management: developing your people, rewarding them equitably, and driving your organization's performance. Rethink, Redesign, Reboot. Most people associate performance management with the annual review, which is universally dreaded by employees, management, and HR professionals alike. It's a cookie-cutter, fear-based, top-down approach that emphasizes negatives over positives and stifles healthy career conversations. It's never been shown to motivate anyone to do anything but try to avoid it, but nobody feels like they have any alternative. Tamra Chandler has one—and it works. Actually, Chandler doesn't offer a single alternative—she offers an infinite number of them. Each organization that uses her Performance Management Reboot is able to develop its own unique version since it doesn't make a lot of sense for organizations with different cultures, in different industries and sectors, to do things exactly the same way. Grounded in the latest scientific findings about motivation, it's a transparent, employee-driven process that values collaboration over competition and rewards people for acquiring new skills and increasing their contribution instead of hitting arbitrary benchmarks. Chandler lays out the general principles and then walks you through each step in creating a performance management process that employees will actually embrace rather than avoid and that will help you meet the three objectives of great performance management: developing your people, rewarding them equitably, and driving your organization's performance. It's the first comprehensive, step-by-step guide to creating a performance management solution that's tailored to your organization's needs and goals and that places the emphasis squarely on your greatest asset: your people. MuPDF error: syntax error: invalid key in dict MuPDF error: syntax error: invalid key in dict MuPDF error: syntax error: invalid key in dict MuPDF error: syntax error: invalid key in dict MuPDF error: syntax error: invalid key in dict MuPDF error: syntax error: invalid key in dict MuPDF error: syntax error: invalid key in dict MuPDF error: syntax error: invalid key in dict MuPDF error: syntax error: invalid key in dict Cover 1 Contents 10 Foreword 12 Preface 16 Part I: RETHINK. 20 Chapter 1: Welcome to the PM Reboot 22 Chapter 2: The Eight Fatal Flaws 30 Chapter 3: The Eight Fundamental Shifts 48 Chapter 4: The Three Common Goals 76 Part II: REDESIGN. 86 Chapter 5: Mobilize 90 Chapter 6: Sketch 100 Chapter 7: Configure Your Solution 116 Chapter 8: Making It Real 128 Part III: REBOOT. 158 Chapter 9: Build and Implement 160 Chapter 10: Making It Stick 170 Toolbox 192 Final Thoughts 220 Notes 226 References 232 Acknowledgments 242 Index 244 A 244 B 244 C 244 D 245 E 245 F 246 G 246 H 246 I 246 K 247 L 247 M 247 N 247 O 247 P 247 R 248 S 248 T 249 U 250 V 250 W 250 About the Author 252 Rethink, Redesign, Reboot.

Most people associate performance management with the annual review, which is universally dreaded by employees, management, and HR professionals alike. It's a cookie-cutter, fear-based, top-down approach that emphasizes negatives over positives and stifles healthy career conversations. It's never been shown to motivate anyone to do anything but try to avoid it, but nobody feels like they have any alternative. Tamra Chandler has one