چگونه تصمیمات بزرگ اتخاذ می‌شوند: ۱۰ مرحله آسان برای رسیدن به توافق در سخت‌ترین مسائل

Emphasizing the importance of concentrating on shared goals, Maruska (a consultant) outlines a practical approach to making decisions in a variety of organizational settings. He introduces problem solving tools and explains their application in different situations, such as working under extreme time constraints and in very large groups. The book includes individual and group checklists for assessing the strengths of a decision-making environment and identifying areas for improvement. Contents......Page 6 Foreword......Page 10 Acknowledgments......Page 14 Introduction......Page 18 PART 1: MAKING GREAT DECISIONS......Page 28 Fear Undermines Decision Making......Page 29 Hopes Stimulate Great Results......Page 38 The Practical Ten-Step Process Is the Key to Positive Change......Page 41 When to Use This Process......Page 45 How Long Will It Take?......Page 46 Putting the Process into Play......Page 47 PART 2: TEN EASY STEPS FOR REACHING AGREEMENT......Page 50 How to Use Each Step and Gain Practical Value......Page 51 STEP #1 Enlist Everyone: Invite Hidden Talent as Well as Visible Talent and Avoid Creating Enemies......Page 52 STEP #2 Discover Shared Hopes: Multiply Your Prospects for Success......Page 64 STEP #3 Uncover the Real Issues: Listen to Thoughts and Feelings......Page 78 STEP #4 Identify All Options: See the Whole Tree Before You Go out on a Limb......Page 89 STEP #5 Gather the Right Information: Look Through the Lens of Your Hopes......Page 98 STEP #6 Get Everything on the Table: 100 Percent Information, Zero Percent Debate......Page 107 STEP #7 Write Down Choices That Support Shared Hopes: Take the Guesswork out of Decisions......Page 117 STEP #8 Map Solutions: See Clear Results......Page 126 STEP #9 Look Ahead: Be Prepared with Alternatives......Page 133 STEP #10 Stay Charged Up: Celebrate Results and Renew Your Hopes......Page 139 PART 3: SIX STRATEGIES FOR OVERCOMING OBSTACLES......Page 148 STRATEGY #1 Don’t Have Time? Try the 30-Minute Miracle......Page 150 STRATEGY #2 Not in Charge? Employ Persuasive Techniques......Page 158 STRATEGY #3 No Guide? Follow the Self-Directed Process......Page 166 STRATEGY #4 Very Large Group? Solve Problems the Way You Play the Accordion......Page 175 STRATEGY #5 Can’t Get Everyone Together? Be an E-Team......Page 185 STRATEGY #6 Stuck? Dissolve Old Differences and Build Trust......Page 191 Epilogue: Be an Agent of Hope in a Fearful World......Page 201 Appendix A: The Ten-Step Improvement Checklist......Page 208 Bibliography......Page 216 C......Page 220 H......Page 221 O......Page 222 T......Page 223 W......Page 224 About the Author......Page 225 In trying to resolve a challenging business issue, twenty people are likely to offer twenty (or more) different approaches. Rational discussion may eliminate some of the less viable choices. But what do you do when you reach the inevitable impasse where diametrically opposed opinions, voiced by passionate and intelligent professionals, block any chance of real progress? Conventional wisdom holds that when an irresistible force meets an immovable object, one should expect sparks. But Don Maruska has developed a practical and universally applicable 10-step process for reaching true agreement, nurturing genuine commitment from all concerned, and moving toward the fulfillment of shared hopes. Proven through more than a decade of successful implementations at Fortune 500 and high-growth companies. Maruska follows these steps with six strategies to choose from and customize to your particular needs and limitations, from the "30-minute miracle," to solving logistical challenges with "e-teams," to building trust through the dissolution of long-standing differences. You'll even learn how to solve problems in very large groups. The philosophical logjams that paralyze your organization's best efforts are actually the products of good minds thinking differently. How Great Decisions Get Made reveals not how they can think alike, but how they can act as one. Foreword by Meg Wheatley. All too often, solving tough work issues can become a tug of war as clashing departments, priorities, personality styles, and other concerns threaten to destroy any possibility of a successful conclusion. But by sharing hopes, and focusing on information rather than debate, the path to agreement can become wonderfully clear. How Great Decisions Get Made. shows how to bring out the best in people, so that the process of decision making cements groups together rather than pulling them apart. The book gives readers a simple 10-step process to help their people overcome seemingly intractable differences, paving the way for groups * Embrace a world view filled with the possibility of creating better results together * Shift their attention from the stale "What should we do?" to a fresh "How can we achieve what we really want?" attitude * Tap into who they are to define and articulate their hopes Readers looking for quick, exciting ways to energize their often contentious decision-making process will find all the help they need, from real-life scenarios showing the process in action to a self-assessment checklist. How Great Decisions Get Made provides the key to overcoming barriers, making people feel great about the work they do, and achieving extraordinary results. This work gives readers the tools and insights they need to bring out the best in their people, and end unproductive disagreements between departments and individuals. It uses a simple ten-step process to energize work teams and put a spotlight on common priorities and concerns. "A practical process for reaching true agreement, a must-have for anyone seeking to create and sustain high performance teamwork." - cover