Hospitality Security: Managing Security In Today's Hotel, Lodging, Entertainment, And Tourism Enviroment Managing Security In Today's Hotel, Lodging, Entertainment, And Tourism Environment

A security director must have knowledge of criminal and civil law, risk and personnel management, budgeting and finance, and a host of other areas in order to be effective. Hospitality Security: Managing Security in Today`s Hotel, Lodging, Entertainment, and Tourism Environment provides experience-based, proven methods for preventing and resolving the challenges faced by today`s hospitality practitioner. Designed for both novice security professionals and industry veterans in need of a reference, the book covers: Risk assessment, where threats and vulnerabilities are calculated with probabilities to determine risk The security plan, where you decide how to apply various layers of control to mitigate the risks Budgeting: the amount of money available to implement the plan determines the next step Policies: how to document policies into a security manual, training manual, emergency procedures manual, and incident action plan Staffing: scheduling, wages, deployment, and contract security Training, including specialized topics such as use of force and bike patrol Physical security and patrol procedures Alarm and camera systems and various software programs Emergency procedures and response Investigations, interviews, and crime analysis Executive skills: learning from proven leadership styles Ideal for novices and veterans alike, this accessible, reader-friendly primer enables security directors to evaluate what risks are inherent to hospitality environments, analyze those risks through threat and vulnerability assessments, and develop methods to mitigate or eliminate them-all the while keeping customers and personnel safe and improving the bottom line. Content: Machine generated contents note: SECTION 1 Planning -- 1. Risk Assessment -- External Risk Assessment -- Internal Risk Assessment -- Step 1 Divide the Property -- Step 2 List Threats -- Step 3 Severity -- Step 4 Probability -- Gathering Local Crime Data -- Compiling Local Crime Data -- Gathering Proprietary Incident Data -- Gathering Market Incident Data -- Determining Likelihood -- Determining Risk -- Foreseeability -- Managing Foreseeability -- 2. Security Plan -- Security Plan -- Outlining the Plan -- Department Mission -- Organization -- Policies and Procedures -- Overall Property -- Specific Areas -- Deployment -- Work Force -- Combining Layers -- Summary -- Specialized Patrol -- Armed Security -- Policy -- Training -- Discipline/Enforcement -- Nonlethal Weapons -- Dispatch -- VIP Protection -- Special Events -- Medical Program -- Defibrillators -- Justification -- Medical Sponsor -- Training -- Policy -- Storage and Access -- Follow-Up -- Medical Calls -- Medical Personnel -- Medical Equipment -- Antiterrorism -- Standoff -- Metal Detectors -- X-Ray Luggage -- Bomb Dogs -- Countersurveillance -- Video Surveillance -- Domestic Terrorism -- Data Security -- Data Investigations -- 3. Budgeting -- Budgeting Basics -- The Process -- Prior Year -- New Year -- Full-Time Equivalent (FTE) -- Expenses -- The Paperwork -- Your Budget -- Capital Expenses -- Security Revenue -- Restitution -- Parking -- Special Events -- Lost and Found -- Back-Charging -- Justifying Security in a Down Market -- Crime Rates -- Internal Crime -- Guest Comfort Level -- Terrorism -- Making Those Cuts -- Creative Scheduling -- Briefing -- Supervisors -- Spending -- Procedural Changes -- Patrol Areas -- Arrests/Reports -- SECTION 2 Policies -- 4. Security Manuals -- Hierarchy of Rules -- Types of Manuals -- Company Manual -- Security Manual -- Training Manual -- Creating the Outline -- Foreword -- Department Policies -- Section 1 -- Organization -- Section 2 -- Employee Policies -- Section 3 -- Posts/Patrol Areas -- Section 4 -- Systems/Procedures -- Section 5 -- Laws Pertaining to Security -- Section 6 -- Laws Pertaining to Guests and Employees -- Section 7 -- Emergency Procedures -- Section 8 -- Incident Response -- Section 9 -- Documentation -- Section 10 -- Writing the Manual -- Other Sources -- Delegation -- Compiling -- Updates -- Emergency Manual -- Hazards and Threats -- Starting the Emergency Manual -- Testing the Manual -- Incident Action Plan -- Incident Overview -- Location -- Date/Time -- Workforce -- Management -- Workforce -- Posts -- Special Assignments -- Special Procedures -- Other Department Procedures -- Miscellaneous -- 5. Staffing -- Hiring -- Recruitment -- Application Process -- Interview -- Second interview -- Group Interview -- Background -- Drug Testing -- Before Hiring -- Orientation -- Deployment -- Schedules -- Wage Structure -- Survey -- Base Wage -- Raises -- Training -- Experience -- Benefits -- Reputation -- Officer Development Program (ODP) -- Proprietary versus Contract -- Management -- Responsibility -- Supervision -- Training and Coaching -- Discipline -- Delegation -- Managing Managers -- 6. Training -- Funding Training -- Liability -- Reduced Turnover -- Quality in Is Quality out -- Consistency -- Training Program -- Academy -- Field Training -- Task List -- Evaluations -- In-Service Training -- Defensive Tactics -- Use of Force Policy -- Use of Force -- Officer Presence -- Verbal Commands -- Soft Hand Controls -- Chemical Spray -- Hard Hand Controls -- Impact Weapons -- Deadly Force -- Special Training -- Bike Patrol -- Equipment -- Training -- Documentation -- 7. Safety -- Program -- Compliance -- Awareness -- Training -- Communication -- Insurance Company -- Workers' Comp -- Accidents -- Documentation -- Risk Management -- Restroom Logs -- Safety Sweeps -- Spill Stations -- Escalator Shutdown -- Security Awareness -- Terrorism -- Emergency Response -- Workplace Violence -- Workplace Violence -- Type I Criminal Acts -- Type II Customer/Client/Patient Violence -- Type III Worker-on-Worker Violence -- Type IV Violence Stemming from a Personal Relationship -- History -- Conclusions -- Anger -- Workplace Violence Policy -- Developing the Program -- Related Policies -- Training Program -- Threat Management Team (TMT) -- Domestic Violence -- Bed Bugs -- SECTION 3 Physical Security -- 8. Patrol Procedures -- Posts -- Post Orders -- Hotel Policies and Procedures -- Room Entry -- Housekeeping -- Marijuana -- Service Animals -- Wheelchairs or Other Mobility Devices -- Parties in a Room -- Underage Drinkers -- Domestic Fights -- Cooking and Other Unsafe Practices -- Door Ajar -- Welfare Check -- Privacy -- Unknown Guest -- Room Inventories -- Weapons -- Room Thefts -- Violent Crimes -- Key Check Stations -- Restrooms -- The Lobby -- Lost and Found -- Restaurants -- Walkouts -- Employee Food Theft -- Retail Policies -- Shrinkage -- Shoplifting -- Catching Shoplifters -- Surveillance -- Arrests -- Preventing Shoplifting -- Flash Mobs -- Spas and Pools -- Lifeguards -- Pool Rules -- Safety Equipment -- Hot Tubs -- Spa Treatments -- Chemical Hazards -- Pool Parties -- Theft -- Valet -- Employee Theft -- Guest Accidents and Injuries -- Vehicle Damage -- Conventions -- Risk Assessment -- Security Plan -- Special Event Permits -- Outdoor Events -- Parking -- Cleanliness -- Lighting -- Access Control -- Security Patrol -- Parking Enforcement -- Casino Security -- Casino Controls -- Regulation Hierarchy -- Casino Patrol -- Detention -- Deployment -- Innovation -- Nightclubs and Bars -- Need for Security -- Human Security -- Door Host -- Floor Patrol -- Alcohol Service -- Dress Code -- In and out Privileges -- Wristbands and Stamps -- Gratuities -- Contract Security -- Staffing Ratio -- Occupancy -- Room Search -- Manual -- Security Measures -- Behavioral Recognition -- Search Stations -- Arrests -- Refuse Service -- Trespassing -- Last Resort -- Procedures -- Video Patrol -- Patrol Routes -- Patrol Techniques -- Camera Positions -- Smaller Operations -- 9. Systems and Equipment -- Fire Alarms -- Automatic Detectors -- Manual Switches -- Control Panel -- Alert Devices -- Suppression -- Standpipes -- Panic Alarms -- Installation -- Associated Equipment -- Operation -- Intrusion Alarms -- Main Processor -- Monitoring -- Other Monitoring Systems -- Access Control -- Reader -- Authorization -- Mechanism -- Key Control -- Access Levels -- Grand Masters -- CCTV -- Cameras -- Camera Mounting -- The Switch -- Monitors -- Recorders -- Reporting Software -- Tracking Systems -- History -- Today -- Buttons -- The Reader -- Tracking Software -- Lost and Found -- Access Rights -- Audit Trail -- User Access -- Employee Lockers -- Lockers -- Locker Placement -- Security for Lockers -- Key Dispensers -- 10. Emergency Procedures -- Planning -- Team -- Evacuation Planning -- Success -- National Incident Management System -- Communications -- Resource -- Command -- Business Continuity -- Emergency Response -- Medical Calls -- Active Shooter -- Fire Alarm -- Actual Fire -- Bomb Threat -- Bomb Evacuation -- Bomb Threat Call-Taker Instructions -- Explosion -- Suicidal Subject -- Earthquake -- Weather Emergency -- Riots -- Gas or Chemical Leak -- Bioterrorism -- Labor Strike -- Power Failure -- Escalator Accidents -- Missing Child -- 11. Investigations -- Preliminary Investigations -- Response to Calls -- Training -- Photography -- Interview -- Evidence -- Report Writing -- Format -- Report Data -- Narrative -- Corrections -- Hint -- Attachments -- Investigations -- Report Follow-Up -- Personnel Investigations -- Interview -- Victim -- Witnesses -- Nonwitnesses -- Character Witness -- Suspect Employee -- Postinterview Conference -- Interrogation -- Resignation versus Termination -- Conclusion -- Cooperation -- Unions -- Translators -- Burden of Proof -- Criminal Investigation -- Private versus Public -- Restitution -- Workers' Compensation Investigation -- Guest Claims -- Triggers -- Statements -- Witnesses -- Analysis -- Metrics -- Data Sources -- Creating a Spreadsheet -- Crime Analysis -- Location -- Crime Type -- Time -- Suspect -- Other Sorts -- Crime Triangle -- Off-Property Incidents -- Reacting to the Data -- Special Operations -- Undercover Operations -- Outside Agencies -- Private Outside Agencies -- In-House Operations -- Covert Cameras -- Room Losses -- Bag Checks -- Drug Testing -- Random Testing -- Postaccident -- Cause Testing -- Prostitution -- Front Desk -- Bell Desk -- Suspicious Persons -- Hotel Rooms -- Homosexual Prostitution -- Outside -- Intervention -- Abandoned Luggage -- Risk Assessment -- Back Track -- Internal Procedures -- Official Response -- Internal Crime -- Internal Audit -- Security Audits -- Types of Audits -- Performing Audits -- Accounting -- Cashiers -- Restaurants -- Receiving -- Outgoing Theft -- Receiving Theft -- False Orders and Return Thefts -- Lost Merchandise -- Housekeeping -- Security -- Background Checks -- SECTION 4 The Security Executive -- 12. Executive Skills -- Executive Growth -- Finding Your Place -- Cooperation and Collaboration -- Executive Meetings -- Communicating with the Boss -- Communicating with Your Staff -- Maintaining Morale -- Officer Empowerment -- Open Door Policy -- Personal Growth -- Your Work Ethic -- Stress -- Time Management -- Delegation -- Personal Habits -- Visibility -- Respect -- Attitude -- Networking -- Regional Training -- Regional Communication -- Collaborating with Other Properties -- Mutual Aid -- Regional Disaster Planning -- Summary. Abstract: ''Written for those tasked with building a security department from the ground up, this book explains how to setup the department, how to determine and write policy, and how to keep even the most experienced professionals out of trouble and on top of their game. It provides information on criminal and civil law, risk management, budgeting and finance, labor relations, criminology, personnel management, training and education, written policy, safety, and health and other government standards. Case studies and best practices justify the reason for maintaining effective policies, purchasing new equipment, and managing a productive staff''--Provided by publisher "Hospitality Security: Managing Security in Today's Hotel, Nightlife, Entertainment, and Tourism Environment, Second Edition provides experience-based, proven methods for preventing and resolving the challenges faced by today's hospitality security staff and leadership. This new edition includes expanded content on premises liability, security force behavioral recognition, workplace violence, active shooter scenarios, evacuation planning, social media and guest reviews, and hotel scams. Additional coverage on nightclubs and bars has been added as well as four entirely new chapters on specialized security for events and venues, crime prevention through environmental design, advances in technology, and industry trends for the gaming and hospitality sector. Ideal for novices and veterans alike, Hospitality Security, Second Edition is an accessible, reader-friendly reference that enables security directors to evaluate what risks are inherent to hospitality environments, to analyze those risks through threat and vulnerability assessments, and to develop methods to mitigate or eliminate them-all the while keeping customers and personnel safe and improving the bottom line" ''Written for those tasked with building a security department from the ground up, this book explains how to setup the department, how to determine and write policy, and how to keep even the most experienced professionals out of trouble and on top of their game. It provides information on criminal and civil law, risk management, budgeting and finance, labor relations, criminology, personnel management, training and education, written policy, safety, and health and other government standards. Case studies and best practices justify the reason for maintaining effective policies, purchasing new equipment, and managing a productive staff''--Provided by publisher. Read more... "Written for those tasked with building a security department from the ground up, this book explains how to setup the department, how to determine and write policy, and how to keep even the most experienced professionals out of trouble and on top of their game. It provides information on criminal and civil law, risk management, budgeting and finance, labor relations, criminology, personnel management, training and education, written policy, safety, and health and other government standards. Case studies and best practices justify the reason for maintaining effective policies, purchasing new equipment, and managing a productive staff"-- Provided by publisher