HCI in Business: Second International Conference, HCIB 2015, Held as Part of HCI International 2015, Los Angeles, CA, USA, August 2-7, 2015, Proceedings (Lecture Notes in Computer Science Book 9191)

This volume constitutes the refereed proceedings of the Second International Conference on HCI in Business, HCIB 2015, held as part of the 17th International Conference on Human-Computer Interaction, HCII 2015, which took place in Los Angeles, CA, USA, in August 2015. HCII 2015 received a total of 4843 submissions, of which 1462 papers and 246 posters were accepted for publication after a careful reviewing process. The papers address the latest research and development efforts and highlight the human aspects of design and use of computing systems. They thoroughly cover the entire field of human-computer interaction, addressing major advances in knowledge and effective use of computers in a variety of application areas. The 72 papers presented in this volume address the following topics: social media for business, enterprise systems, business and gamification, analytics, visualization and decision- making, industry, academia, innovation, and market. Front Matter....Pages I-XIX Front Matter....Pages 1-1 Social Media Analytics with Facebook - The Case of Higher Education Institutions....Pages 3-12 Engaging Online Review Writing Experience: Effect of Motivational Affordance on Review Quality....Pages 13-21 Topic-Based Stance Mining for Social Media Texts....Pages 22-33 What Do Patients of Different Medical Illness Say About Their Doctors Online? An Analysis of Online Physician Reviews....Pages 34-40 Privacy by Design: Examining Two Key Aspects of Social Applications....Pages 41-52 To Believe or Not to Believe a Call to Action: An Empirical Investigation of Source Credibility....Pages 53-63 Understanding the ‘Quality Motion’ of Wikipedia Articles Through Semantic Convergence Analysis....Pages 64-75 Social Media in Health Care....Pages 76-85 The Value of Expert vs User Generated Information in Online Health Communities....Pages 86-95 A Study of the Uses of Instant Messaging in the Government Offices....Pages 96-105 Leveraging Social Media for the Fishing Industry: An Exploratory Study....Pages 106-117 The Design of IdeaWorks: Applying Social Learning Networks to Support Tertiary Education....Pages 118-129 Contribute Knowledge Continuously or Occasionally?....Pages 130-141 The New Way of Social Connecting for the Elderly Through Smart Home Applications....Pages 142-152 The Effect of Structural Holes on Social Capital and Individual Performance Within Social Media Networks....Pages 153-164 Serving the Social Customer: How to Look Good on the Social Dance Floor....Pages 165-174 Are Spectacles the Female Equivalent of Beards for Men? How Wearing Spectacles in a LinkedIn Profile Picture Influences Impressions of Perceived Credibility and Job Interview Likelihood....Pages 175-184 Mining Social Media for Enhancing Personalized Document Clustering....Pages 185-196 The Influence of Individual Affective Factors on the Continuous Use of Mobile Apps....Pages 197-206 Identifying Appraisal Expressions of Online Reviews in Chinese....Pages 207-218 Front Matter....Pages 219-219 The Impact of Usability on Patient Safety in Long-Term Care....Pages 221-231 The Knowledge Gap: Providing Situation-Aware Information Assistance on the Shop Floor....Pages 232-243 An Interactive Assessment Instrument to Improve the Process for Mobile Service Application Innovation....Pages 244-255 The Influence of Location and Social Network on Customers’ Acceptance of Mobile Marketing: Evidence from Group Buying Field Experiment....Pages 256-266 Dishonest Behavior at Self-Service Checkouts....Pages 267-278 Consumer Adoption of Social Commerce....Pages 279-287 Helping Customers Help Themselves – Optimising Customer Experience by Improving Search Task Flows....Pages 288-299 Digital Rights Strategies in a Virtual World Marketplace....Pages 300-311 UX and Usability on Smart TV: A Case Study on a T-commerce Application....Pages 312-323 Research on Virtual Item Purchase Intention in Taking Part in Mobile Device Games: Taking the Middle and Old Aged Players for Example....Pages 324-334 Key Factors in Developing Omnichannel Customer Experience with Finnish Retailers....Pages 335-346 The Role of Brand Loyalty and Social Media in E-Commerce Interfaces: Survey Results and Implications for User Interfaces....Pages 347-357 The Mediating Role of Perceived Security: An Empirical Study of Mobile Wallet Adoption in USA....Pages 358-369 Productpedia – A Collaborative Electronic Product Catalog for Ecommerce 3.0....Pages 370-381 The Moderating Role of Perceived Effectiveness of Provider Recommendations on Consumers’ Satisfaction, Trust, and Online Repurchase Intention....Pages 382-391 An Exploratory Study of Website Localization Strategies: The Effect of Exogenous Factors....Pages 392-402 Consumers’ Purchase Intention of Online Product Customization Using Different Terminals with/without Default Template....Pages 403-413 An Empirical Study of User Decision Making Behavior in E-Commerce....Pages 414-426 Front Matter....Pages 427-427 Exergames for Older Adults: Towards Sustainable and Transferrable Health Benefits....Pages 429-436 Reimagining Project Management Applications via Gamification....Pages 437-445 Front Matter....Pages 427-427 A Study on Mobile Fitness Application Usage....Pages 446-457 Developing a Context Model of Process Variants for Business Process Integration....Pages 458-468 Designing Enterprise System Information Architecture Using Task Data....Pages 469-480 Kindle: How Gamification Can Motivate Jobseekers....Pages 481-492 Enhancing User Experience of Enterprise Systems for Improved Employee Productivity: A First Stage of Case Study....Pages 493-500 Designing Mobile Applications for Organizational Routines....Pages 501-512 Infusing User Experience into the Organizational DNA of an Enterprise IT Shop....Pages 513-524 Effects of the Use of Points, Leaderboards and Badges on In-Game Purchases of Virtual Goods....Pages 525-531 Teleworkers and Their Use of an Enterprise Social Networking Platform....Pages 532-541 Element Prioritization for Online Service Identity Management....Pages 542-549 Gamification and Persuasion of HP IT Service Management to Improve Performance and Engagement....Pages 550-562 Front Matter....Pages 563-563 Low Ambiguity First Algorithm: A New Approach to Knowledge-Based Word Sense Disambiguation....Pages 565-574 A Data Visualization System for Considering Relationships Among Scientific Data....Pages 575-584 Design of Marketing Scenario Planning Based on Business Big Data Analysis....Pages 585-592 Applying the Rules of Image Construction to Graphical Representation of Infection Prevention Contextual Data in a Communicable Format....Pages 593-604 Design on the BPEL Engine Generator for Adding New Functions....Pages 605-612 A Dynamic Weighted Majority Algorithm for Dynamic Data Relationships Concept Drift Detection....Pages 613-622 Enhancing the Explanatory Power of Intelligent User Interfaces with Diagrams....Pages 623-632 A Comparison of Hybrid Neural Network Based Breast Cancer Diagnosis Systems....Pages 633-639 Rule-based Medical Decision Support Portal for the Emergency Department....Pages 640-652 Front Matter....Pages 653-653 Why Innovations of Capital Market IT Systems Fail to Diffuse into the General Public?....Pages 655-666 A Critical Examination of the Causes of Failed IS Implementation: A Review of the Literature on Power and Culture....Pages 667-678 HCI in Business: A Collaboration with Academia in IoT Privacy....Pages 679-687 The Smart Steering Wheel Cover Design: A Case Study of Industrial-Academic Collaboration in Human-Computer Interaction....Pages 688-698 A Literature Review for Open Source Software Studies....Pages 699-707 Cross-Cultural Research in IS: An Updated Review Since 2005....Pages 708-716 Usage Diversity, Task Interdependence and Group Innovation....Pages 717-726 Creating Greater Synergy Between HCI Academia and Practice....Pages 727-738 Ambient and Aesthetic Intelligence for High-End Hospitality....Pages 739-747 Vision 2020: The Future of Software Quality Management and Impacts on Global User Acceptance....Pages 748-760 Early-Stage Software Start-up Survival: the Effects of Managerial Actions on Firm Performance....Pages 761-771 An Architecture-Oriented Design Method for Human-Computer Interaction Systems....Pages 772-780 Back Matter....Pages 781-783