HCI in Business, Government and Organizations : 7th International Conference, HCIBGO 2020, Held As Part of the 22nd HCI International Conference, HCII 2020, Copenhagen, Denmark, July 19–24, 2020, Proceedings

This volume LNCS 12204 constitutes the refereed proceedings of the 7th International Conference on Business, Government, and Organizations, HCIBGO 2020, which was held in July 2020 as part of HCI International 2020 in Copenhagen, Denmark.\* 1439 papers and 238 posters were accepted for publication after a careful reviewing process. The 42 papers presented in this volume are organized in topical sections named: digital transformation and intelligent data analysis and social media, digital commerce and marketing. \*The conference was held virtually due to the COVID-19 pandemic. Chapter “The Effect of Queuing Technology on Customer Experience in Physical Retail Environments” is available open access under a Creative Commons Attribution 4.0 International License via link.springer.com. Front Matter ....Pages i-xx Front Matter ....Pages 1-1 Towards Conversational E-Government (Matthias Baldauf, Hans-Dieter Zimmermann)....Pages 3-14 Designing Community-Based Open Innovation Platforms Based on Actual User Behavior (Claas Digmayer, Eva-Maria Jakobs)....Pages 15-33 Investigating Patients’ Visits to Emergency Departments: A Behavior-Based ICD-9-CM Codes Decision Tree Induction Approach (Yen-Yi Feng, I-Chin Wu, Yu-Ping Ho)....Pages 34-45 Massive Semantic Video Annotation in High-End Customer Service (Ken Fukuda, Julio Vizcarra, Satoshi Nishimura)....Pages 46-58 Exploring Students’ Search Behavior and the Effect of Epistemological Beliefs on Contradictory Issues (Yuan-Ho Huang)....Pages 59-68 Exposing Undergraduate Students to the Challenges of Integrating Technology in Healthcare Delivery (Laura Ikuma, Isabelina Nahmens, Craig M. Harvey, Dan Godbee, Tonya Jagneaux)....Pages 69-79 Detecting Deceptive Language in Crime Interrogation (Yi-Ying Kao, Po-Han Chen, Chun-Chiao Tzeng, Zi-Yuan Chen, Boaz Shmueli, Lun-Wei Ku)....Pages 80-90 Transformation Action Cycle (Johanna Kluge, Martina Ziefle, Achim Buschmeyer, Cornelia Hahn)....Pages 91-109 It’s About the Documents (Christopher Lentzsch, Thomas Herrmann)....Pages 110-118 Teamwork in Virtual World - Impact of “Virtual Team” on Team Dynamic (Bin Mai, Brittany Garcia, Lei Xie, OP McCubbins, Jinsil Seo)....Pages 119-127 Insights from the Apple Human Interface Guidelines on Intuitive Interaction (Dan McAran, Norman Shaw)....Pages 128-140 The Effect of Queuing Technology on Customer Experience in Physical Retail Environments (Gabriele Obermeier, Robert Zimmermann, Andreas Auinger)....Pages 141-157 Protect Our Health with Cleaner Cars – How to Gain Customer Acceptance for Air Pollution Decreasing Retrofit Purchase (Joachim Reiter, Uwe Hartmann, Larissa Greschuchna, Jaline Westrich, Aliyah Moertl, Laura Cherkaoui et al.)....Pages 158-173 POS Product Presentation Concepts - Analysis of Affective, Conative and Cognitive Components in Decision Making (Vanessa Schwahn, Achim Burkhardt, Andrea Mueller, Christina Miclau)....Pages 174-187 A Review on Quality of Service and SERVQUAL Model (Zhengyu Shi, Huifang Shang)....Pages 188-204 Evaluating Potential of Gamification to Facilitate Sustainable Fashion Consumption (Marta Waydel-Bendyk)....Pages 205-215 Features of Smart City Services in the Local Government Context: A Case Study of San Francisco 311 System (Wei-Ning Wu)....Pages 216-227 Research on Cross-cultural Participatory Design by Design Teams Based on Chinese Cultural Background (Rui Xi, Xin-Li Wei, De-Chuan Wang, Xian-Gang Qin, Torkil Clemmensen, Wen-Jun Hou)....Pages 228-239 Model-Based Systems Engineering for Sharing Economy Service Systems Design Using Structure-Behavior Coalescence Process Algebra (Yu-Chen Yang, William S. Chao)....Pages 240-253 Forecasting the Subway Volume Using Local Linear Kernel Regression (Yu-chen Yang, Chao Ding, Yong Jin)....Pages 254-265 Predicting Music Emotion by Using Convolutional Neural Network (Pei-Tse Yang, Shih-Ming Kuang, Chia-Chun Wu, Jia-Lien Hsu)....Pages 266-275 Front Matter ....Pages 277-277 The Challenges to Leverage User Generated Contents in B2B Marketing (Ajit Ashok Aras, Xin Xu)....Pages 279-297 Investigating Linguistic Indicators of Generative Content in Enterprise Social Media (Elisavet Averkiadi, Wietske Van Osch, Yuyang Liang)....Pages 298-306 Usability Studies of E-Commerce Checkout Process: A Perspective from Thailand (Patcharee Butnampetch, Panja Sasithonwan, Butsakorn Teeranan, Thippaya Chintakovid)....Pages 307-321 Effects of Avatar Cuteness on Users’ Perceptions of System Errors in Anthropomorphic Interfaces (Yue Cheng, Lingyun Qiu, Jun Pang)....Pages 322-330 Human Computer Interaction Aspects of Enterprise Social Networks: An Empirical Validation of Adoption Model in a Developing Country (Ghada Refaat El Said)....Pages 331-338 Virtual Reality Online Shopping (VROS) Platform (Yu-Chun Huang, Shu-Yun Liu)....Pages 339-353 Captivating Product Experiences: How Virtual Reality Creates Flow and Thereby Optimize Product Presentations (Kai Israel, Lea Buchweitz, Dieter K. Tscheulin, Christopher Zerres, Oliver Korn)....Pages 354-368 How to Attract More Viewers in Live Streams? A Functional Evaluation of Streamers’ Strategies for Attraction of Viewers (Xiaoyun Jia, Ruili Wang, James H. Liu, Tian Xie)....Pages 369-383 Identification of Key Factors Affecting Logistics Service Quality of Cross-border E-commerce (Peng Jiang, Hang Jiang, Yi-Chung Hu, Chongen Liang, Shiyuan Wang)....Pages 384-396 Effects of Online Reviews on Consumer Evaluation of Products: How Are They Different Among Search, Experience and Credence Products? (Weiling Ke, Xiaorong Aileen Guo)....Pages 397-404 The Evolution of Marketing in the Context of Voice Commerce: A Managerial Perspective (Alex Mari, Andreina Mandelli, René Algesheimer)....Pages 405-425 User Experience Testing vs. Marketing Experts – Can Empirical Research Beat Practical Knowledge in Dialog Marketing? (Christina Miclau, Barbara Woerz, Laura Heiland, Dennis Hess, Beatrice Weber, Alice Emmler et al.)....Pages 426-444 Effectiveness of Banner Ads: An Eye Tracking and Facial Expression Analysis (Thanh-An Nguyen, Constantinos K. Coursaris, Pierre-Majorique Léger, Sylvain Sénécal, Mark Fredette)....Pages 445-455 An Exploration of Personalization in Digital Communication. Insights in Fashion (Tekila Harley Nobile, Nadzeya Kalbaska)....Pages 456-473 Localization and Cultural Adaptation on the Web: An Explorative Study in the Fashion Domain (Alice Noris, Patricia SanMiguel, Lorenzo Cantoni)....Pages 474-492 FashionTouch in E-commerce: An Exploratory Study of Surface Haptic Interaction Experiences (Michela Ornati, Lorenzo Cantoni)....Pages 493-503 Cultural Appropriation in the Digital Context: A Comparative Study Between Two Fashion Cases (Teresa Sádaba, Valeria LaFata, Andrea Torres)....Pages 504-520 Digital User Behavior in Fashion E-Commerce. A Business Model Comparative Study (Patricia SanMiguel, Teresa Sádaba)....Pages 521-534 The Effects of Cookie Notices on Perceived Privacy and Trust in E-Commerce (Jan Schiefermair, Martin Stabauer)....Pages 535-549 Research on Key Factors Affecting College Students’ Usage Intention of Green Public Welfare Activity Platform Based on DEMATEL Method (Qi Xu, Jiong Fu)....Pages 550-561 Success Factors in Micro-Celebrity Endorsement: The Role of Informational and Narrative Content in Product Recommendation (Wei Yang, Choon Ling Sia)....Pages 562-575 Correction to: HCI in Business, Government and Organizations (Fiona Fui-Hoon Nah, Keng Siau)....Pages C1-C1 Back Matter ....Pages 577-578 This volume LNCS 12204 constitutes the refereed proceedings of the 7th International Conference on Business, Government, and Organizations, HCIBGO 2020, which was held in July 2020 as part of HCI International 2020 in Copenhagen, Denmark.* 1439 papers and 238 posters were accepted for publication after a careful reviewing process. The 42 papers presented in this volume are organized in topical sections named: digital transformation and intelligent data analysis and social media, digital commerce and marketing. *The conference was held virtually due to the COVID-19 pandemic. -- Providedd by publisher