راهنمای تضمین کیفیت نرم‌افزار، ویرایش چهارم

I wanted a book to help me improve my SQA system. I bought this book with great expectations. It ended up being a great reference for the CSQE test, but added little practical value to my practical purpose. It is a general overview of several topics that include Quality, CMM, CSQE profile and so on. If you need a reference to study for the CSQE test, this is probably a good book for you. Chapter 1 Organizing for Quality Management......Page 1 Contents......Page 7 1.1 The Quality Management Framework......Page 21 1.2 Quality Program Concepts......Page 28 1.4 Quality Program Organizational Relationships......Page 37 1.5 Mapping Quality Program Functions to Project Organizational Entities......Page 42 1.6 Example Organizational Implementations of a Quality Program......Page 47 1.7 Summary......Page 53 2.1 Introduction......Page 55 2.2 Kaoru Ishikawa......Page 57 2.3 Joseph M. Juran......Page 59 2.4 Yoji Akao......Page 63 2.5 W. Edwards Deming......Page 64 2.6 Genichi Taguchi......Page 69 2.7 Shigeo Shingo......Page 71 2.8 Philip Crosby......Page 72 2.9 Watts S. Humphrey......Page 76 2.10 Conclusion......Page 80 3.1 SQA in ISO Standards......Page 83 3.2 SQA in IEEE Standards......Page 89 3.3 SQA in COBIT......Page 92 3.4 SQA in ITIL®......Page 94 3.5 SQA and Other Standards......Page 97 3.6 Whatever Happened to U.S. Department of Defense Standards?......Page 100 3.7 Reminders About Conformance and Certification......Page 103 3.8 Future Trends......Page 104 4.1 Introduction......Page 109 4.2 Facing the Challenge......Page 110 4.3 Organization Structure......Page 112 4.4 Identifying Software Quality Assurance Personnel Needs......Page 114 4.5 Characteristics of a Good SQA Engineer......Page 117 4.7 Training the Software Engineer......Page 119 4.8 Rotating Software Engineers......Page 121 4.9 New College Graduates......Page 122 4.10 SQA Employment Requisitions......Page 123 4.11 What to Expect from Your SQA Engineering Staff......Page 124 4.13 Recommendations......Page 126 Appendix 4A Typical Software Quality–Related Job Descriptions......Page 127 5.1 Introduction......Page 131 5.2 Context for a Quality Evaluation Training Program......Page 132 5.3 Two Examples......Page 136 5.4 Summary......Page 139 6.1 Introduction......Page 141 6.2 WWMCCS—Classic Example 1......Page 143 6.3 Federal Reserve Bank—Classic Example 2......Page 147 6.4 Defect Identification......Page 152 6.5 Inspection......Page 160 6.6 Pareto Charts Comparison......Page 163 6.7 Conclusions......Page 165 7.1 Origin and Evolution......Page 169 7.3 Scope......Page 170 7.4 Elements......Page 172 7.5 Preparation for Expert Use......Page 187 7.6 Measurements......Page 188 7.7 Transition from Cost to Quality......Page 191 7.8 Software Inspections Roll Out......Page 193 7.9 Future Directions......Page 195 7.10 Conclusion......Page 197 8.1 Introduction......Page 199 8.2 Types of Software Audits......Page 201 8.3 Preparation for a Software Audit......Page 217 8.4 Performing the Audit......Page 221 8.5 Results and Ramifications......Page 224 8.6 Conclusions......Page 227 9.1 Introduction......Page 231 9.3 The Confusing World of Software Safety......Page 232 9.4 Standards, Guidelines, and Certifications......Page 233 9.5 What Does It Take to Develop a Software Safety Assurance Program?......Page 235 9.6 Requirements Drive Safety......Page 237 9.7 Design of a System Safety Program......Page 241 9.9 Recommendations......Page 243 10.1 ASQ Background......Page 247 10.2 ASQ Certification Program......Page 248 10.3 How Is a Certification Exam Developed?......Page 252 10.4 How Should You Prepare for the Exam?......Page 257 10.5 What Is in the Body of Knowledge?......Page 258 10.6 Recertification......Page 273 11.1 Software Quality Engineering/Management......Page 277 11.2 Software Engineering Institute’s CMMI®......Page 279 11.3 PPQA in the CMMI®......Page 282 11.5 Quality Management and Quality Assurance Infrastructure......Page 294 11.6 Using Criticality and Configuration Management Status Accountingto Govern Quality......Page 295 11.7 Quality Auditing......Page 297 11.8 Quality Reporting......Page 299 11.9 Proactive Support of Projects......Page 301 11.10 SQA Support Levels......Page 302 11.11 Software Configuration Management......Page 304 11.12 Traps in SQA Implementation of PPQA......Page 306 11.13 Summary......Page 308 12.1 Introduction......Page 311 12.2 Definitions......Page 312 12.3 Staff Considerations......Page 313 12.4 Training Considerations......Page 315 12.5 What Makes Sense for Your Organization/Project(s)?......Page 316 12.6 Success Without Stress and Undue Expense......Page 318 12.8 Compliance with ISO and CMMI®......Page 327 12.9 Summary......Page 329 13.1 Introduction......Page 331 13.2 Software QA Versus Traditional QA......Page 332 13.3 Development Quality Assurance......Page 333 13.4 Systems and Software Quality Assurance: An Integrated Approach......Page 334 13.6 Hardware Design Quality Assurance......Page 344 13.7 Overcoming Cultural Resistance......Page 347 13.8 Conclusion......Page 349 14.1 Introduction......Page 351 14.2 Key IT Processes......Page 352 14.3 IT Best Practices......Page 353 14.4 ITSM Standards......Page 357 14.5 Selecting a Process Improvement Model......Page 367 14.6 Customer Requirements......Page 372 14.7 Monitoring and Measuring ITSM Performance......Page 378 14.8 Procurement Quality—Outstanding......Page 382 14.9 IT Quality Professional......Page 384 14.10 Conclusion......Page 388 15.2 The Concept of Cost of Software Quality......Page 391 15.3 Costs of Control......Page 392 15.4 Failure of Control Costs......Page 395 15.5 Implementation of a Cost of Software Quality System......Page 397 15.6 The Contribution of a CoSQ System to the Organization......Page 399 15.8 Limitations of the Classic CoSQ Model......Page 400 15.9 Extreme Cases of Costs of Software Quality......Page 401 15.10 Conclusion......Page 402 Appendix 15A An Extended Model for Cost of Software Quality......Page 407 16.1 Introduction......Page 413 16.2 Software Quality Indicators......Page 415 16.3 Practical Software and Systems Measurement (PSM)......Page 416 16.4 CMMI® Measurement and Analysis......Page 423 16.5 CMMI® Higher Maturity Measurements......Page 425 16.6 Practical Implementations......Page 427 16.7 Conclusion......Page 441 17.2 Software Reliability Engineering......Page 445 17.3 SRE Process and Fone Follower Example......Page 448 17.5 To Explore Further......Page 455 List of Acronyms......Page 459 About the Authors......Page 467 Index......Page 477 This thoroughly revised fourth edition of the popular book, Handbook of Software Quality Assurance, brings together the latest SQA (software quality assurance) methods, recognizing the importance of CMMI® and the ISO 900-3 standard. This unique book offers you a wide spectrum of experiences and issues presented in papers from leading experts in SQA, DQA (development quality assurance), and software development and management. The fourth edition is a significant update to past editions, bringing you the very latest on current best practices in the field. You learn the role of SQA/DQA with regard to ISO 9001-2000 requirements and the criteria from the Software Engineering Institute for the various levels of CMMI®. You also find an updated discussion on the American Society for Quality (ASQ) SQA certification program, covering the benefits of becoming an ASQ certified software quality engineer. This practical resource shows you how to move an organization from CMMI® software quality assurance compliance to developmental quality assurance compliance. The book covers the commercial standards and modern development methods of SQA and DQA, and details how SQA can be implemented in organizations large and small. This volume also helps you better understand the requirements of the ASQ's CSQE examination. From quality management concepts for IT, teaching SQA in an industrial environment, and the inspection process, to the impact of SQA certification on the hiring process, software quality metrics recommendations, and software reliability, this invaluable book serves as your a one-stop resource for complete and current software quality assurance knowledge. Provides the latest details on current best practices and explains how SQA can be implemented in organizations large and small. Also helps readers understand the requirements of the ASQ's CSQE examination