Handbook of research on e-services in the public sector : e-government strategies and advancements

We live in an increasingly interconnected and highly sophisticated society, where the Internet has led to tremendous improvements in the efficiency and effectiveness of public services. The Handbook of Research on E-Services in the Public Sector: E-Government Strategies and Advancements illustrates how technology in e-government saves individuals significant amounts of time and money, while adding value to citizens experiences with government, thus better serving their needs. This handbook provides comprehensive coverage of the issues facing managers, consultants, and practitioners in e-government and assists them in formulating ICT strategies for use within their field. These new strategies will enable them to implement collaborative policy initiatives within the private, public, and non-profit sectors to ultimately eliminate the global digital divide. Title ......Page 2 Editorial Advisory Board......Page 4 List of Contributors......Page 5 Table of Contents......Page 7 Detailed Table of Contents......Page 12 Preface......Page 21 Acknowledgment......Page 33 A Global Comparative Analysis of Digital Governance Practices......Page 34 Formal Verification of a Subset of UML Diagrams: An Approach Using Maude......Page 47 Voice-Based E-Learning Approach for E-Government......Page 58 An Approach to Formal Specification of Component-Based Software......Page 67 A Methodology for the Development of Computer Ontologies Based Extractor Information......Page 76 An Intelligent Framework for Usable Speech-Enabled E-Health System......Page 85 An Overview of Internet Developments and their Impact on E-Government in South Africa......Page 96 Enhancing Democratic Participation: The Emerging Role of Web 2.0 and Social Media......Page 111 The Nigerian e-Government Strategies (NeGST): A Strategic Approach to Poverty Eradication in Nigeria......Page 126 An Exploratory Analysis of the On-Line Dispute Resolution Mechanism......Page 139 Factors Affecting the Citizens’ Trust in E-Government......Page 151 An SMS-Based e-Government Model: What Public Services can be Delivered through SMS?......Page 170 E-Government Projects Risk Management: Taking Stakeholders in Perspective......Page 180 An ICT-Based Network of Competence Centres for Developing Intellectual Capital in the Mediterranean Area......Page 197 Last Online Deposits Spatial Data in the Web......Page 215 Ontology Based Business Rules and Services Integration Environment......Page 230 Electronic Commerce in the Arab World......Page 247 Efficient Implementation of E-Government Interoperability in Labour Market Information Systems Based on Service Oriented Architecture: A Case of Thailand......Page 262 E-Services and the Digital Divide: The Role of Tertiary Education in Improving Public Engagement and Trust in E-Delivery of Services......Page 277 E-Learning and E-Management in Tunisian Universities......Page 284 Effort Estimation Model for Each Phase of Software Development Life Cycle......Page 303 Developing a Secure Integrated E-Voting System......Page 311 An Overview of E-Health Development in Australia......Page 321 Building Security Awareness Culture to Serve E-Government Initiative......Page 337 Mapping and Data Base Modeling for Public Sector Strategic Enterprise Resource Planning......Page 345 Surviving with SMS......Page 359 Early Worm Detection for Minimizing Damage in E-Service Networks......Page 369 Towards a Dynamic Font Respecting the Arabic Calligraphy......Page 392 Building Semantic Webs for E-Government with Wiki Technology......Page 422 Design Principles for E-Government Architectures......Page 439 Learning from Failure: Braving the Multifaceted Challenges to E-Government Development......Page 452 A Secure Electronic Voting......Page 464 E-Business: Concepts and Context with Illustrative Examples of E-Business and E-Commerce in Education......Page 483 Compilation of References......Page 496 About the Contributors......Page 537 Index......Page 548 Title 2 Editorial Advisory Board 4 List of Contributors 5 Table of Contents 7 Detailed Table of Contents 12 Preface 21 Acknowledgment 33 A Global Comparative Analysis of Digital Governance Practices 34 Formal Verification of a Subset of UML Diagrams: An Approach Using Maude 47 Voice-Based E-Learning Approach for E-Government 58 An Approach to Formal Specification of Component-Based Software 67 A Methodology for the Development of Computer Ontologies Based Extractor Information 76 An Intelligent Framework for Usable Speech-Enabled E-Health System 85 An Overview of Internet Developments and their Impact on E-Government in South Africa 96 Enhancing Democratic Participation: The Emerging Role of Web 2.0 and Social Media 111 The Nigerian e-Government Strategies (NeGST): A Strategic Approach to Poverty Eradication in Nigeria 126 An Exploratory Analysis of the On-Line Dispute Resolution Mechanism 139 Factors Affecting the Citizens’ Trust in E-Government 151 An SMS-Based e-Government Model: What Public Services can be Delivered through SMS? 170 E-Government Projects Risk Management: Taking Stakeholders in Perspective 180 An ICT-Based Network of Competence Centres for Developing Intellectual Capital in the Mediterranean Area 197 Last Online Deposits Spatial Data in the Web 215 Ontology Based Business Rules and Services Integration Environment 230 Electronic Commerce in the Arab World 247 Efficient Implementation of E-Government Interoperability in Labour Market Information Systems Based on Service Oriented Architecture: A Case of Thailand 262 E-Services and the Digital Divide: The Role of Tertiary Education in Improving Public Engagement and Trust in E-Delivery of Services 277 E-Learning and E-Management in Tunisian Universities 284 Effort Estimation Model for Each Phase of Software Development Life Cycle 303 Developing a Secure Integrated E-Voting System 311 An Overview of E-Health Development in Australia 321 Building Security Awareness Culture to Serve E-Government Initiative 337 Mapping and Data Base Modeling for Public Sector Strategic Enterprise Resource Planning 345 Surviving with SMS 359 Early Worm Detection for Minimizing Damage in E-Service Networks 369 Towards a Dynamic Font Respecting the Arabic Calligraphy 392 Building Semantic Webs for E-Government with Wiki Technology 422 Design Principles for E-Government Architectures 439 Learning from Failure: Braving the Multifaceted Challenges to E-Government Development 452 A Secure Electronic Voting 464 E-Business: Concepts and Context with Illustrative Examples of E-Business and E-Commerce in Education 483 Compilation of References 496 About the Contributors 537 Index 548 ISBN,9781615207893,(hardcover),--,ISBN,9781615207909,(ebook) IGI Global 'This book assists its readers in recommending formulation of ICT strategies for e-government implementation and maintenance from the perspective of acknowledging the importance of e-Governance for building institutions to achieve transparency and accountability, and eventually democratic governance'--Provided by publisher.