Handbook of Community Management: A Guide to Leading Communities of Practice (Knowledge Services)

"This book is an in-depth tutorial on how to make communities work to really improve business performance. It covers principles and proven practices that ensure community success and longevity, provides tips and techniques for leading communities and communities programs that the reader can apply immediately, looks at different types of communities and the technologies that support them, and illustrates communities in practice"-- Provided by publisher Knowledge services is an approach to the management of intellectual capital that converges information management, knowledge management, and strategic learning into a single enterprise-wide discipline. The purpose of knowledge services is to ensure the highest levels of knowledge sharing within the organization in which it is practiced. Knowledge services is industry and workplace agnostic, with important management and leadership value to knowledge strategists and knowledge leaders in all types of organizations. This new series presents and discusses new and innovative approaches to knowledge sharing used by organizational management in all fields of work. The authors are chosen to provide critical analysis of issues and to present solutions to selected knowledge leadership challenges in all workplace environments. The book series strives to present practical solutions that can be applied in all institutions worldwide. It thereby contributes significantly to improvements in knowledge management, knowledge services, knowledge strategy development, and knowledge sharing within the organization. Editorial Board Michelle Dollinger , Chief of Staff, The Center for Technology, Media & Communications, Deloitte Services LP (USA) Sue Henczel , Ph.D., School of Information Management, Charles Sturt University (Australia) Lee H. Igel , Clinical Professor, Tisch Institute for Global Sport at New York University and Associate of the Division, Medical Ethics, for the New York University Langone Health Grossman School of Medicine (USA) Barrie Levy , Knowledge Manager, Kohn Pedersen Fox Associates, PC and Associate, Columbia University in the City of New York (USA) Anne Kershaw , Owner and Managing Director, Reasonable Discovery, LLC and Former Lecturer, Columbia University in the City of New York (USA) Take this opportunity to learn more about Knowledge Services in these five free webinars from series editor Guy St. Clair: Knowledge Services: A Strategic Framework for the 21st Century Organization (27.12) This webinar introduces knowledge services, helping the viewer define knowledge services as the best management tool for successful knowledge sharing. With knowledge strategy (and the role of the knowledge strategist) clearly defined, the achievement of highest-quality knowledge sharing becomes the standard management methodology for performance excellence within any group, organization, or community. Click here to view the webinar: https://us02web.zoom.us/rec/share/PoflSngMmJZm9s1F7-l-JYyx6wm3U66Ybpzh3hr8ySqsVaMBsASaSC3UYnYYoDAl.0kVwkZZ4btowVzq_?startTime=1615849344000 Slides PDF (without voiceover, to enable viewers to read the text and access live links, including the link to the free PDF copy of Guy St. Clair's book Knowledge Services: A Strategic Framework for the 21st Century Organization ): http://adobe.ly/3lwYk0g Collaborative Knowledge Services: Sharing Information, Knowledge, and Strategic Learning (27.48) Collaboration is the operational driver for success in any organization, group, or community. With collaborative expertise, the knowledge strategist is positioned for establishing a strategic knowledge framework. In doing so, organizational and enterprise leaders are then positioned for excellence in knowledge sharing. Click here to view the... Series editor’s foreword: About knowledge services Preface Acknowledgements Contents Chapter 1. Vision and benefits for communities and knowledge services Chapter 2 Ten principles for communities Chapter 3 Creating, building, and sustaining communities Chapter 4 Types of communities Chapter 5 Use cases for communities Chapter 6 The community creation process Chapter 7 Preventing redundant communities Chapter 8 The role of the communities program manager Chapter 9 The role of the community manager Chapter 10 Community goals, measurements, and incentives Chapter 11 The 90-9-1 rule of thumb for community participation Chapter 12 Culture and communities Chapter 13 Tools for communities Chapter 14 Examples of communities Chapter 15 20 Pitfalls to avoid Appendix: Resources for learning more about communities About the Author Index