Guidelines for the Selection of Quality Management System Consultants and Use of Their Services (ISO 10019)

Quality assurance systems, Quality management, Personnel, Quality, Management, Selection, Recruitment, Service industries, Contracting, Personnel management, Conditions of employment. This International Standard provides guidance for the selection of quality management system consultants and the use of their services. It is intended to assist organizations when selecting a quality management system consultant. It gives guidance on the process for evaluating the competence of a quality management system consultant and provides confidence that the organization's needs and expectations for the consultant's services will be met. NOTE 1 This International Standard is not intended to be used for certification purposes. NOTE 2 This International Standard addresses the realization of a quality management system but, at the same time, could be used with appropriate adaptation for the realization of any other management systems. This standard provides guidance on selecting a quality management system consultant. It will be invaluable to organizations by enabling them to choose a consultant who is able to meet their specific needs, expectations and objectives. The effectiveness of the consultant will have an impact on the QMS which, in turn, will affect the performance of the organization. The standard covers topics such as the selection process, ethical considerations, and the consultant's contract. The main target is SME's who are or may consider implementing a QMS and therefore has considerable sales potential over a wide range of sectors. Consulting organizations themselves will also be interested 1 Scope 2 Normative references 3 Terms and definitions 4 Selection of a quality management system consultant 4.1 Input to the selection process 4.2 Competence of the consultant 4.3 Ethical considerations 5 Use of quality management system consultant's services 5.1 Consultant's services 5.2 Contract for consultant's services 5.3 Useful considerations of consultant's services Annex A (informative) Typical activities of quality management system consultants Annex B (informative) Evaluation of quality management system consultants Bibliography