Global sourcing of information technology and business processes : 4th Global Sourcing Workshop 2010, Zermatt, Switzerland, March 22-25, 2010, Revised selected papers

This edited book is intended for use by students, academics and practitioners who take interest in outsourcing and offshoring of information technology and business pr- esses. The book offers a review of the key topics in outsourcing and offshoring, po- lated with practical frameworks that serve as a tool kit to students and managers. The range of topics covered here is wide and diverse. The sourcing models available to client firms are discussed in great depth and the decision-making processes and c- siderations regarding the sourcing model and sourcing settings are examined. Vendor capabilities as well as client capabilities are studied in depth and links are offered to the various sourcing models. Issues pertaining to knowledge and expertise are also discussed throughout the book. Last but not least, the book examines current and - ture trends in outsourcing and offshoring, paying particular attention to the role that CIOs will play in shaping their sourcing strategies. The book is based on a vast empirical base brought together through years of - tensive research by the leading researchers of outsourcing and offshoring. June 2010 Ilan Oshri Julia Kotlarsky Organization Global Sourcing Workshop is an annual gathering of academics and practitioners. Program Committee Workshop Chair Leslie Willcocks (London School of Economics, London, UK) Workshop Committee Julia Kotlarsky (Warwick Business School, Coventry, UK) Ilan Oshri (Rotterdam School of Management, Rotterdam, The Netherlands) Joseph Rottman (St. Louis University, St. Front Matter....Pages - Strategic Orientation in the Globalization of Software Firms....Pages 1-25 Strategic Sourcing of R&D: The Determinants of Success....Pages 26-42 Exploring the Media Mix during IT-Offshore Project....Pages 43-54 Parallel Transitions in IT Outsourcing: Making It Happen....Pages 55-68 Management of Globally Distributed Software Development Projects in Multiple-Vendor Constellations....Pages 69-81 Knowledge Integration in Global R&D Networks....Pages 82-102 Portfolios of Control: Researching Discourses in IT Outsourcing....Pages 103-118 Governance of Offshore IT Outsourcing at Shell Global Functions IT-BAM Development and Application of a Governance Framework to Improve Outsourcing Relationships....Pages 119-150 Software-as-a-Service Vendors: Are They Ready to Successfully Deliver?....Pages 151-184 Evolving Relationship Structures in Multi-sourcing Arrangements: The Case of Mission Critical Outsourcing....Pages 185-201 Adaptability in IT Sourcing: The Impact of Switching Costs....Pages 202-216 The Role of Contracts and Informal Relations in the Governance of IT Outsourcing Processes....Pages 217-232 Living Labs: Arbiters of Mid- and Ground-Level Innovation....Pages 233-249 Realising the Real Benefits of Outsourcing: Measurement Excellence and Its Importance in Achieving Long Term Value....Pages 250-270 Back Matter....Pages - This book contains 14 carefully reviewed and selected papers from the 4th Workshop on Global Sourcing, held in Zermatt, Switzerland, March 22-25, 2010. They have been gleaned from a vast empirical base brought together by leading researchers of outsourcing and off shoring. This volume is intended for use by students, academics and practitioners interested in the outsourcing and off shoring of information technology and business processes. It offers a review of the key topics in outsourcing and off shoring, populated with practical frameworks that serve as a tool kit to students and managers. T