Global Perspectives On Service Science: Japan (service Science: Research And Innovations In The Service Economy)

This Contributed Volume Presents The Experiences, Challenges, Trends, And Advances In Service Science From Japanℓ́ℓs Perspective. As The Global Economy Becomes More Connected And Competitive, Many Economies Depend The Service Sector On For Growth And Prosperity. A Multi-disciplinary Approach To Service Science Can Potentially Transform Service Industries Through Research, Education, And Practice. Offering A Forum For Best Practices In Service Science Within Japan, The Volume Benefits Its Audience By Sharing Viewpoints From A Wide Range Of Geographical Regions And Economies. The Book Is Organized As Follows: ℓ́Ø Foundations Of Service Science And The Service Industry Sector ℓ́Ø Public/private Sector Partnerships, Policies, Trade In Services, Future Prospects ℓ́Ø Contributions From Science, Social Science, Management, Engineering, Design As Well As Industry Sector Perspectives ℓ́Ø Road-maps, Methodology, Business Development, Strategies And Innovative Models, Application Of Information Technology, Performance Measures, And Service System Design ℓ́Ø Education And Workforce Development ℓ́Ø Case Studies From Practice, Research And Educational Community ℓ́Ø Future Directions In Japan This Book Includes Three Forewords Written By Key Leaders In Service Science: ℓ́Ø Takayuki Aso (ministry Of Education, Culture, Sports, Science & Technology In Japan) ℓ́Ø Yasuhiro Maeda (director, Service Affairs Policy Division Meti) ℓ́Ø Norihisa Doi (professor Emeritus, Keio University And Service Science, Solutions And Foundation Integrated Research (s3fire) Program Officer, Jst/ristex). Front Matter....Pages i-xiii Front Matter....Pages 1-1 Introduction....Pages 3-13 Front Matter....Pages 15-15 Service Innovation in Japan and the Service-Dominant Logic....Pages 17-29 Context Management Approach to Value Co-creation: Toward Dynamic Process Model of Customer as Value Co-creator....Pages 31-47 Human Behavior Observation for Service Science....Pages 49-59 Front Matter....Pages 61-61 Community-Based Participatory Service Engineering: Case Studies and Technologies....Pages 63-78 Methodology of Workshop-Based Innovative System Design Grounded in Systems Engineering and Design Thinking....Pages 79-89 Wants Chain Analysis....Pages 91-106 Interactive Service Design Method: Application to Aircraft Operations at Haneda Airport....Pages 107-116 Front Matter....Pages 117-117 Service Design in Tourism: Encouraging a Cooperative Relationship Between Professional Design and Non-professional Design....Pages 119-135 Value Co-creation Process and Value Orchestration Platform....Pages 137-154 Front Matter....Pages 155-155 Formalizing Expert Knowledge Through Machine Learning....Pages 157-175 Agent-Based Simulation for Service Science....Pages 177-191 Temporal–Spatial Collaboration Support for Nursing and Caregiving Services....Pages 193-206 Quest for Equation of Life: Scientific Constraints on How We Spend Our Time....Pages 207-227 Front Matter....Pages 229-229 The Spread of Services and Consumer Value Co-Creation....Pages 231-248 Sustainability and Scalability in Japanese Creative Services....Pages 249-260 Knowledge Structuring Tools for Decision Support Service: An Overview of Citation-Based Approach....Pages 261-276 R&D Servitization in the Manufacturing Industry....Pages 277-290 Front Matter....Pages 291-291 MANGA-Case Training for Global Service Science....Pages 293-312 Creation of Service Science Curriculum for Customer-Oriented Business Innovation....Pages 313-336 Front Matter....Pages 337-337 Service Engineering Road Map of Ministry of Economy Trade and Industry in Japan....Pages 339-349 This Contributed Volume Presents The Experiences, Challenges, Trends, And Advances In Service Science From Japanĺls Perspective. As The Global Economy Becomes More Connected And Competitive, Many Economies Depend The Service Sector On For Growth And Prosperity. A Multi-disciplinary Approach To Service Science Can Potentially Transform Service Industries Through Research, Education, And Practice. Offering A Forum For Best Practices In Service Science Within Japan, The Volume Benefits Its Audience By Sharing Viewpoints From A Wide Range Of Geographical Regions And Economies. The Book Is Organized As Follows: ĺØ Foundations Of Service Science And The Service Industry Sector ĺØ Public/private Sector Partnerships, Policies, Trade In Services, Future Prospects ĺØ Contributions From Science, Social Science, Management, Engineering, Design As Well As Industry Sector Perspectives ĺØ Road-maps, Methodology, Business Development, Strategies And Innovative Models, Application Of Information Technology, Performance Measures, And Service System Design ĺØ Education And Workforce Development ĺØ Case Studies From Practice, Research And Educational Community ĺØ Future Directions In Japan This Book Includes Three Forewords Written By Key Leaders In Service Science: ĺØ Takayuki Aso (ministry Of Education, Culture, Sports, Science & Technology In Japan) ĺØ Yasuhiro Maeda (director, Service Affairs Policy Division Meti) ĺØ Norihisa Doi (professor Emeritus, Keio University And Service Science, Solutions And Foundation Integrated Research (s3fire) Program Officer, Jst/ristex).